You get what you pay for...or maybe less.I took my daughter in for Halloween pictures on 10/1. When we were already on our way they called to tell us their picture printer was broken...but not to worry they would mail them to us. The pictures were disappointing...but since we had made the effort to have the pictures taken we ordered a small package. On the way out they, once again, promised to mail us the photo's within the week. Apparently the photo printer broke last Christmas too...and according to our photographer mailing photo's is something they are use to.Today is 10/17 and we still haven't received the pictures, so I called to check on them. Autumn in customer service was annoyed and said I could expect the photo's in 3-4 weeks. WHAT?? This has been an all around terrible experience...never again.
I have had a terrible experience with this company. The pictures of my daughter looked good but I told the lady, I want the pictures digitally and your cheapest package. She would not stop upselling and told me if I wanted to print them wherever I wanted later that I had to buy their $300 package with copyright protection. When I expressed displeasure she gave me attitude. I bought the package to please my wife and get out of there without further incident. of course I have tone of pictures I do not need. next thing I get an email with my daughters picture pasted on it trying to up sell me on keychains, mugs etc. I did not approve this.terrible. I will never go back and I hope more people rate their terrible business practices.