Alcoa Good Times
2019 Topside Rd, Louisville, TN 37777
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Just purchased a Yamaha Wave Runner from these guys. Deanna rocks the whole sales experience - enthusiastic, respectful, and SO knowledgeable!! Jay, Jill and Jordan completed the process to make the purchase a dream come true for us. This is how you conduct business!!! Thanks!!! Will go back again and again...
Don't know what the boat guy could be talking about bc we have purchased three units from this store and each time dealt with different people and each time been treated fairly and professionally. Service guy even showed us a way to reduce service costs in the future. We dropped our older seafood off this past week to prepare then engine for the winter bc they had the best price after we called around-even better than those sketchy guys that drive around in their trucks, I don't buy my meat from a guy in a truck that not licensed and bonded I sure as heck won't allow them to touch ,y expensive machines! Anyways, if something goes wrong, where are you going to go to find them? Their shed in the back yard or garage? Stick with a large dealership and you will get factory trained and backed by a local dealer who has an owner on site. Good job Alcoa ! Keep up the great presence !
05/22/2012Provided by Citysearch -
BEWARE OF HORRIBLE SERVICE AND MISLEADING PRACTICES!!!DO NOT SERVICE YOUR YAMAHA BOAT AT ALCOA GOOD TIMES!!!
THEY SERVICED MY YAMAHA AR230 HIGH OUTPUT AND DIDNT EVEN CHANGE THE OIL OR SPARK PLUGS LIKE THEY CLAIMED THEY DID. THERE WHOLE SUMMERIZATION PACKAGE IS A SCAM AND THEY CLAIM TO GIVE YOU A WHOLE PRINTOUT ON YOUR BOATS HISTORY AND WHEN YOU ASK FOR IT THEY SAID IT WAS DELETED AND THEY CAN REDO IT. THE WORST PART WAS THEY DIDNT EVEN LOCK DOWN MY C...LEAN OUT PLUG ON ONE OF THE JET MOTORS AND ALMOST SUNK IT RIGHT OUTSIDE OF THE NO WAKE ZONE THE FIRST TIME I TOOK IT OUT. WHEN I CALLED SHAWN IN SERVICE FOR SOME HELP THEY TOOK NO ACCOUNTABILITY AND SAID THERE IS NOTHING THEY WILL DO. I WILL NEVER RETURN THERE AND HIGHLY WARN ANYONE TAKING THERE BOAT THERE TO BEWARE AND DO NOT TRUST ALCOA GOOD TIMES