There are serious issues at this location to include the processing, handling, & distribution of medications. Terribly understaffed at this location.
They are not open 24 hours that is incorrect. Every time you fill a prescription be prepared to wait, you have to talk to the pharmacist before getting yours meds no matter what it is or how long you have been taking it!
Awful pharmacy. I relied on Walgreen to refill my sons asthma medication and they let me down and a member was just rude. I had to change pharmacies because the doctor never received request. The doctor ask me to ask them to redo the request and he refused.Heven was totally playing with my sons life.
the absolute worst pharmacy I have ever been to. Yes, I will go to another location even if it's out of my way not to have to deal with them, and I would go anywhere but CVS if I didn't have to use them due to my insurance.
Totally agree with first review. Worst service I have ever encountered. Almost every single time I go, there is a problem. Try to give me the wrong prescription, it's not ready when its supposed to be, they're out of it, oh and last time one of their reps told me my prescription had been filled the day before and they couldn't refill something about the state. Turns out she had me mixed up with another customer. Yes, I will be going to another store, and yes I am being forced to use CVS when I would rather go anywhere else.
Yesterday my daughter had a prescription for flu medication called into our regular CVS pharmacy that could not be filled so transferred to Lexington Rd. pharmacy. She was informed the prescription would be ready for pick up in 30-40 minutes. Upon her arrival a pharmacy female staff member was rude and compassionately terrible as my 25 yo daughter had the flu and ended up in tears; not even offered a Kleenex. This person mentioned what Fun they were having and the older gentleman filling the prescriptions behind the counter sounded "gruff" in his interactions also. After a text about situation from my daughter about an hour after her arrival. I went to this pharmacy and had her leave; coming from after a doctor appt. of my own. Her checks were fire red, she was visibly upset sitting in chair directly across from pharmacy check out area. Later she mentioned feeling terrible as a pregnant women had also sat next to her while waiting for over an hour. After 10-15 minutes I checked with gentleman who appeared to be a pharmacy student; he checked and said her prescription had just been completed. In my opinion several of this pharmacy staff would benefit from a training in customer service and sensitivity. Also I know this staff was busy; however, I believe a triage system would help in situations as this one, particularly when a customer mentions they were called and have a contagious medical situation. This seems like a terrible work environment from my observation and not fun as described b employee who was probably being sarcastic . Our family certainly would NOT chose this pharmacy But have to use CVS due to our insurance.
This is the best family owned drug store lowest prices in louisville for RXs and you can find anything there staff is very helpful and friendly they treat you like family everyone should check it out there motto is keep louisville weird i love it only downfall is there closed on sunday that can be a real inconvenience other thsn that there the best drug store in the city
This CVS pharmacy is the absolute WORST I have ever encountered. The staff is incredibly rude and will even tell you so! They do not answer the phone and if they do they speak so fasr and absent mindlessly that you are confused when you get off the phone with them! I have sice moved my prescriptions to another store and do not intend to ever use this store again! I only use CVS at all because my employer requires me to which is a whole nother can of worms!!
The people at this pharmacy are the friendliest I have ever had the pleasure of doing business with. They are helpful and it is always a joy to call or walk in the shop. A smile and a friendly word go a long way these days!
I use CVS all the time and currently the pharmacist have all went out of their way to be helpful & considerate. Maybe they have new folks working there but I have no complaints and consider it a good experience.