I had a super bad experience with this store, and I don't know how to express how upset I'm.I came to the store on Saturday 3/16 around 4 PM to replace my cracked phone screen for my HTC M9. A lady told me is going to take her about an hour to fix it. I showed up a little before 6, but they were already closed. So I decided to show up the next day at 11 which is the opening time that posted on the door!I called their number and somebody called me back minutes later and told me he's gonna come soon to the store to give me my phone and he doesn't have much time because he needs to go to his son soccer's match.He showed up at 11:45 and never apologized for being late. The guy gave me my phone back and it was disassemble into so many parts. Apparently the lady didn't know how do it and he asked me to take it somewhere else because he has to leave for his son sport event. I told him I need my phone so bad since I'm about to leave to travel to Nashville and if you still you wanna give it back to me without fixing at least I need you to put it back together just like the way I gave it to in the first place. Then, he decided to replace the screen so fast. He put it back together, but I couldn't even start my phone because the power button won't work.When I asked him politely to fix that or at least turn it on, he kicked me out of his store and asked me to take it somewhere else. I have to mention that the guy never apologized for everything and he was rude and he made feel that is my fault to bring my phone to fix it on his store.Anyway, I took the phone to a different store later and apparently they broke the volume buttons, the power button and SD card tray. I had to spend money to fix the buttons and I wasn't able to fix the SD card anywhere else.
Was unable to get technical support. Can't get a local store for any information. NO HELP AT ALL. Do not recommend.
Do not work or buy from this company they are liars and take employees money and also under investigation for money laundering I repeat do not work or buy they will ruin your life the ones who in charge is the name Kathyrn Wilson , Christine Mathews, please be aware of these names they have a post on indeed saying how great this company is but they will take your money and ruin your life
Moved from Shepherdsville. To this new location. The new location is bigger nicer and well stocked.magic the gathering and Buddyfight card games. Plus a lot of retro games. Also offer cell phones and service.
Apparently the store it open at 10am on Saturday And I've been waiting at least 5-10 minutes nobody shows up. They are late. And they should stop making business
RUN AWAY!! CELL PHONE MORTUARY MORE LIKE ITOn July 16 I called The Cell Phone Doctor and explained that I had just left Sprint, my cell carrier and my Samsung Galaxy S6 had been in the technician department and passed all tests except corrosion on the battery charger. The phone would power on and display the carrier logo then shut off after the beep for low battery. I was told by my cell carrier I could turn in a lain against my insurance with a 200 deductible. After explaining this to the girl that answered she said for 75 dollars they would replace the part. They took a 35 dollar deposit she said would first be used to run a diagnostic on the phone to make sure that was all that was wrong and the 35 would go towards the 75 dollar part. The day after I dropped my phone off I got a call from the owner who said that "I have good news and bad news.The good news is your charger terminal works but your LTD screen is cracked and it will be 200 dollars to replace." I immediately called them back and left a voice mail that this was impossible as I had the service records from my cell carrier and I had a witness that saw the phone screen power on prior to dropping off the phone with Cell Phone Doctor. I called again and finally got someone first thing in the morning and was told they would have someone else look at it. Again was told charging terminal worked and lcd was cracked. I immediately drove in to get my phone from them and there was a new cracked they tried to tell me was there all along which is a lie. The phone would have never turned on before I dropped it off had it been broken on the lcd. Also the charging terminal still does not work. The owner was argumentative and said he would not pay to fix my phone. I took it to another place who said they commonly fix phones after they come from this place and despite The Cell Phone Doctor lying and saying they did not take my phone apart and broke it. This place found evidence they did in fact open the phone and break it. A review of other complaints here at Bbb show the same type of complaint with the same type of response from the company that they would not fix. Also a Google of yelp and other reviews of this company have a wide range of these same type of complaints with one even stating that a customer was put in a choke hold. This place needs to be stopped.
Absolutely Great service. Amber is awesome. Make sure you go & see her!!!!A+++
I can't believe such a big Rough exists in US and doing business without any problem. They are liers and running a scam shop. You can see 5 star rating in previous reviews but all these reviews are paid reviews. They used to pay $5 for 5 star repiew on google. I was there for phone repair. They told that it could be battery problem and we need to order battery to fix this thats why we will charge $35. I told them even if it is not battery problem even then I need that new battery. They were agree and only then I was agree to pay. They took two weeks and after that they told that we could not fix your phone and new battery in the phone. I asked for new battery recipt but they dont had. At home when I checked my phone it had old battery which was pasted permanently(I had battery no.). It was never removed. I have doubt they have even opened the phone or not...
I dropped off my Iphone 5 after taking it first to the apple store in the mall and the Cell Phone Dr fixed it when the apple store didn't. It just needed a new battery.Cost $37.10 with tax to check it out and replace the battery. Works fine now. I dropped it off in the afternoon picked it up at 5:30 the next evening.
I busted the LCD screen on my Samsung Galaxy Note 2. Cell Phone Doctor did a great job repairing the screen. On their website it says, "Some of the most common problems we see are water damage issues and cracked screens. We can solve both of these issues quickly. In fact, if you drop your phone off to us by 3 PM, we'll have it fixed and ready to go by 5 PM the next day."But when I went into the store they had me sign a form that said that I recognized that they do NOT guarantee that I'd get my phone back the next day even though I dropped it off at 10am, the moment they opened the store; so their policy seems to be different than what their site claims.And in fact my phone was not done by 5pm the next day, so I had to wait another 24 hours. Because of this discrepancy between their advertising and their actual policy I will only rate this place with 4 stars.But, other than this inconvenience, the fix was done perfectly. The price was slightly higher than I had seen at the kiosk deal in the mall, but they can take up to 2 weeks. So overall, I would definitely recommend this place over the kiosk.My repair was done in January, 2015.