Four of us decided to stay here for the night before visiting the Kentucky Kingdom and when we showed up to the motel after hours, the security guard Marie Washington assisted us. After not being able to provide us the room that we reserved 3 months prior that would sleep 4 people with a queen and double sofa bed, Marie arranged for us to use two rooms each with a queen bed for the price of the one room I already paid for. I thank Marie for providing excellent customer service to remedy the unfortunate situation so four people didn’t have to try and sleep on two twin beds.
This is the worst service I've ever had. Mold in bathroom, broken toilet, non working lights, very poor service by the front desk when I asked about the issues (which they refused to fix except for the toilet which they did a half assed job on that). . I stay in appx 8-10 hotels a year due to either work or vacation and this is the first time in my life I will recommend that nobody go to this location. Ken
Bad, no communication between housekeeping, thou Jamie is a godsend that I ever even stayed longer. She has a lot of pride in what she does, along with her Co worker
Awful and dirty. Dishonest workers. Do not stay here. They overcharged me. Just a waste of money. Time warped motel.
Reserved this hotel for the weekend. Specifically asked for room with a mini fridge & microwave. After check in they told us they would put one in our room since they were remodeling they weren't in there yet. No mini fridge or microwave was provided all weekend. The room was a nice size, but the sink had ants and we saw a large bug crawling down the door. Breakfast was ok not much assortment. Hotel is clean but there are some very questionable people hanging in the parking lot.
Once a tobacco warehouse this incredible property has been made over and is very high-end! Very nice! Very elegant! Only amenity lacked is a restaurant, but a restaurant will soon be added very close to the property. Gay owned and operated!
Only thing is wifi is slow here.. n I made reservations n they couldn't find me in the system! Hope I don't get charged twice!
Always enjoyed staying here! Home away from home! Stayed here many times over the last 8 years! Love it!
Do NOT stay @ this motel, I recently checked in there 4 days ago & was paying by the day, but when I went down to the front office today to pay for another day, an employee there by the name of Andy who stated he was the manager told me I had to check out, & that I couldn't pay for another day because he had made a reservation for another customer for the room that I was currently staying in & that I had been paying by the day to stay in, & so I was asked to leave & check out of the room. This was a great inconvenience to me, & I have never had this type of experience at any other hotel or motel that I have ever stayed in previously in past years. Furthermore, when I asked for the owner of the motel's contact #, this same said employee stated that he could not give out that information. This is very bad business practice, & there was no reason for this nor for me to be treated this way, & so I have also made a complaint & reported this employee & this motel to the BBB.
Was not bad til we found bed bugs then manager was anything but helpful if you are planning on staying here make sure to ask if it has been treated