I had a super bad experience with this store, and I don't know how to express how upset I'm.I came to the store on Saturday 3/16 around 4 PM to replace my cracked phone screen for my HTC M9. A lady told me is going to take her about an hour to fix it. I showed up a little before 6, but they were already closed. So I decided to show up the next day at 11 which is the opening time that posted on the door!I called their number and somebody called me back minutes later and told me he's gonna come soon to the store to give me my phone and he doesn't have much time because he needs to go to his son soccer's match.He showed up at 11:45 and never apologized for being late. The guy gave me my phone back and it was disassemble into so many parts. Apparently the lady didn't know how do it and he asked me to take it somewhere else because he has to leave for his son sport event. I told him I need my phone so bad since I'm about to leave to travel to Nashville and if you still you wanna give it back to me without fixing at least I need you to put it back together just like the way I gave it to in the first place. Then, he decided to replace the screen so fast. He put it back together, but I couldn't even start my phone because the power button won't work.When I asked him politely to fix that or at least turn it on, he kicked me out of his store and asked me to take it somewhere else. I have to mention that the guy never apologized for everything and he was rude and he made feel that is my fault to bring my phone to fix it on his store.Anyway, I took the phone to a different store later and apparently they broke the volume buttons, the power button and SD card tray. I had to spend money to fix the buttons and I wasn't able to fix the SD card anywhere else.
Was unable to get technical support. Can't get a local store for any information. NO HELP AT ALL. Do not recommend.
Do not work or buy from this company they are liars and take employees money and also under investigation for money laundering I repeat do not work or buy they will ruin your life the ones who in charge is the name Kathyrn Wilson , Christine Mathews, please be aware of these names they have a post on indeed saying how great this company is but they will take your money and ruin your life
Moved from Shepherdsville. To this new location. The new location is bigger nicer and well stocked.magic the gathering and Buddyfight card games. Plus a lot of retro games. Also offer cell phones and service.
Apparently the store it open at 10am on Saturday And I've been waiting at least 5-10 minutes nobody shows up. They are late. And they should stop making business
At this particular store the clerk tried to overcharge me $75 for two lines of new service. Went to the store on Taylorsville Road and got two lines of new service, new phones (LG k7) and cases for $100. Seventy five dollars less than the other Guy tried to charge me.
They have great customer service. Their products are cheap. Most of their items in_store are on discount. I love the environment.
The customer care is awesome! Besides, there is absolute sincerity on the products sold. Most importantly you'd find more ways to save on every dollar.
Outstandingly knowledgeable and helpful. Sandy and her team are the best. Came in for help with a phone and they helped me get a deal on TV, Internet, and home security!
Less the one star, as Nick said the same EXACT thing happend to me they sold me A IPhone 5 ( told me it was a 5s) paid 250s for its worked when I left the store. 2 days later didn't work at all, took it to Apple and they pulled water out of the back said it atleast had been sitting in there over 30days so I didn't do it. Take it back to hikes where I bought it they say there's no way and told me to take it to Dixie wireless world (which they are all connected) they tell me 40$ for a new bbattery? So yu think 250 on a used phone with a bad (water damaged) battery they would do it free since a brand new is 260$ (but I'm a idiot and trust people) so it finally worked then I go to have the line cut on again and all of a sudden its listed as lost or stolen and they give me the run around telling me to call customer service that they probably did it when I cut the line off. Well customer service can't do anything about it and te nearest cooperates office is in Pittsburgh. Well this has happened to too many people to just keep letting them get away with scamming and ripping people off. Something has to stop. I just want my money back well my child's birthday money because that's what she wanted. I feel completely ashamed for being such a idiot in buying it from them in the first place because they all seem shady.! Warning