I specifically asked if I would need to tarp my stuff and received a verbal no. They told me that it doesn't flood and that because I intend to only use it for a few months it would be overkill. When I went to pick my stuff up a few months later everything was covered in concrete dust. I didn't get an apology. I wasn't offered any form of compensation. The entire point of a storage unit is that my stuff would be in a sealed environment. I could have just left it in a shed outside for free and it would have been in better condition. Very upset.
8035 Dixie HwyLouisville, KY 40258
From Business: Your Premier Louisville Movers. Superb Moving in Louisville with All My Sons Louisville Moving Company. Our Louisville moving company is a family-owned and operat…
Worst customer service! Rented a uhaul online but they didn't have any trucks and we're very rude when I told them about the guarantee policy. I h…
This business is HORRIBLE!! Very unprofessional! Will not answer their telephone or the door! Do not do business here or with them! Take my advice, go somewhere else~!!
This place is very unprofessional. The manager was very rude when i contacted her about my unit. I called and tried to reach them on the weekend. No luck and was locked out of the unit 2 days after the grace period. The manager took no considertaion that it was the weekend and the fact i did try and call twice. She argued with me for 10 mins and stated basically since i had only had the unit for 1 month i was not important or helping them out really like a long term customer. She refused to give me a number for the owners which is who i actually rented the unit from. In order to get my things moved i will now have to pay a month ahead when i dont even need the unit due to this " property manager" lack of understanding and customer service. One word of advice " never argue with your customers" in the customer service world " The Customer is always right" when i told her this she said Well im sorry but i disagree... Run from this place.
The most dishonest company I have ever dealt with - we used them to move from a house to an apartment while our new house was being built. Paid them a lot of money to keep our belongings in storage for 6 months in supposedly "climate controlled' environment. When we finally moved into our new place, half of our furniture was so damaged, we had to get rid of it - holes in couches, huge scratches on our cherry dining room table, a dresser that had been refinished looked like they had thrown it off the back of a truck and it had rolled down a gravel enbankment. They also stole several boxes of stuff we've never been able to account for - like a huge chest of old LP albums that were classics, and boxes of my children's items had obviously gotten wet because the items inside were molded. Because we didn't purchase additional insurance the day we moved(which we were told about in a 5 second conversation) the company refused to made amends. It took several calls to state regulators to even get them to agree to send out a repairman to fix the wooden furniture that was scratched. They may be ok just for a move, but I would never leave anything with them, and will never use this company again!