Spontaneously cancelled our ATM card associated with our savings account. Even though we had verified earlier THE SAME DAY that our old ATM card for savings would stay active. Found out at 10:00 p.m., 12 hours before a major appointment, when we attempted to withdraw money that the card was "inactive". This is incredibly disappointing considering I appreciate their ease of service. By that, I mean, their chat service, telephone options, online, etc... If this had not happened, I would sing their praises. It is important to note that we have had this savings account and subsequently the card for almost ten years.
Horrible with overdraft fees. This bank charges 32.00 for PENDING transactions, even if the transaction never posts to the account. I travel with my job and made a hotel reservation on my card. The hotel put a hold for the cost of the stay on my park account like most hotels do, and the bank charged me 32.00 for that hold which was removed before it ever posted to the account. As the result of this hold, my account was subsequently charged over 200.00 in overdraft fees alone. When I called the manager she told me that since we received our 5 cents in interest, they would not be able to refund me any of the fees. The manager also told me that they were non-profit. I would LOVE to know where all of the money in overdraft fees they are collecting is going.
Great Drive Through Service! and Close to Starbucks too!
Been a member here for over 20 years. Great CU. Great rates, help members all the time.
I had been there 3-4 times in one month because they kept stopping my acct for reasons beyond control, they got an old piece of mail returned somehow.. Then I can never check balance online or via phone
Kentucky First Time Home Buyer Mortgage Loans: Down Payment and Closing Cost
I was referred to Joel my a local real estate agent and he did a great job. We used him to buy a home in the Springhurst area and we could not have been more satisfied with his work and service.
The worse service and terms on a house loan. Took three months with a terrible interest rate. Went else ware and in one month signing papers with a great rate. Go anywhere else.