This is my first experience and it was positive. The process was not overwhelming and difficult. I was treated kindly and respectfully.
We rented 4/5 15+ passenger vans for a football tournament the weekend of 11/17- 19. Charged twice without explanation, but met with blame, denial and interrogation from office mgmt Chris when trying to rectify the situation. More attitude than customer when trying to obtain and explanation on why extra charges were on hold during weekend. No compensation offered or implied. A threat to be hung up on while trying to discuss situation. Has to counter with calling an officer to make report of theft because of the neglect to investigate situation before being called "a liar". Van was returned in prestin condition, on full tank and fully vacuumed before return. The MOST unprofessional rental purchase from a football team who gives over $3000 wortj of business at a time. He made it the most stressful nd uncomfortable transaction ever, another company will be used next year and beyond.
This was a lowsy experience. I bought on Aug 23 a 2002 Toyota Sequoia from Todd Bozak who is associated with the business. He advertized on Craigs List that the vehicle has 87K. i asked for the VIN# three times and twice he gave me a wrong one and the third time, he ignored. I went to look at the vehicle and loved it. I drove 2.5 hours from my home to inspect it. The odometer said 87K and he didn't disclose the mileage. I received the title over 3 weeks later on Sept 14 and the mileage read 352K on it. I have an affidavit statement from a mechanic who accompanied me and he confirms that he didn't disclose anything about the odometer. And another friend of mine drove 2.5 hours from Corbin to see it also and he told him the same thing that the miles were 87K like the post on Craigs List said. I paid $4652 on it in total including a minor body repair done on it. They also forged my name twice on a document Transfer of Title by Owner that clarified that the miles were not actual and that the odometer had been changed out in order to cover themselves of the alleged disclosure. On 8/30, a "notary public" also created an Affidavit of Correction that stated that they disclosed the information about the mileage being over 300K on a day that I wasn't in Louisville a week after I had purchased the vehicle. Todd Bozak promised to returned the money through a series of texts that last over a week. Four weeks later, I have never heard from him again. I was going to hand the title over to him once he settled up. I am stuck with this vehicle for now and needing to sell my other Ford Expedition, but with this pending situation, we are not sure whether we should sell the Ford that has 213K on it and still drives great. Four times he offered in text to make things right, but that's not happening. I am contact with Craigs List, Frankfort DMV Fraud Unit, the Better Business Bureau and the Louisville Police Dept. Fraud Unit. DO NOT USE THEM.
I would NEVER recommend this place to anyone. Do not spend your time or money here. They will sell you car that seems to be in good shape then a day later the car will have all kinda of problems. The car we bought the motor went out a week later. The business alone is very unprofessional. I would recommend not stopping at this place looking for a reliable car.
I would like to give a shout out to Derrick Spratt!!! Although he is not a salesman at Hays, he took the salesman approach & really helped me out!!! Derrick put me in the car that I have always wanted!!! When everyone else said No, he said yes & went more then above & beyond to get me what I wanted!!! I could never be more appreciative!!! Thanks Derrick & thanks Hays Automotive for everything!!! And yes it was a lonnnngggg 3 days but we did it!!! Thanks to you all!!!!!
THIS PLACE IS TERRIBLE!!! WENT THERE IN MARCH, GOT A CAR THAT I WAS TOLD WAS VERY DEPENDABLE. WELL THE NEXT MORNING IT WOULDNT. THE SALES PERSON DON DID COME AND PUT A NEW ONE IN. I KEPT TELLING HIM THERE WAS SOMETHING WRONG WITH THIS CAR. HE WOULDN'T TAKE IT BACK. THEN HE SAID TAKE IT TO THEIR SHOP TO BE LOOKED AT, WELL I ASKED FOR A CAR IN RETURN. I JUST GOT THIS CAR AND HAVE ONLY ONE VECHILE!! SO HE SAID HE WOULD CONTACT ME WHEN HE COULD DO THAT. WELL IN THE MEAN TIME THE CAR BROKE DOWN, AXILE BROKE ALOMST CAUSING A WRECK. THEY ONLY FIXED THAT, THE BRAKES WERE BAD, TIRES, MAKING ALL SOUNDS OF SOUNDS. I WAS TOLD THEY WOULDN'T DO ANYMORE AND WOULDN'T TAKE THE LEMON BACK!! MIGHT I ADD THIS CAR HAS BROKEN DOWN THREE TIMES AFTER THAT, AND I WENT TO GET BRAKES THAT COST ALMOST 700. THE BRAKE LINES WERE BROKEN, AND ALL NEEDED TO BE REPAIRED!!! DON NOT GO THERE EVER!!!
Highly recommend Cliff & Sons. I bought my sons first car through Brad, and I couldn't be happier. I bought the car a month or so ago, and the car is doing fantastic. Haven't had a problem, and my son loves it. Definitely give Cliff & Sons a chance before going anywhere else.
Great used car lot. Great customer service, and I love my new used car. Highly recommend checking this place out if you're looking for a car. Brad helped me out, and he was great.
Perfect place to get your next vehicle come see us we will get you approved with a warranty!
As soon as I stepped on this lot, I knew I was in the right place. Cliff and Sons was clean, their lot was in order and the vehicle selection was superb. I love the fact that this place is truly and family owned and operated business. You get to deal with Cliff himself and his two sons. This place is customer service oriented and they are ecstatic to welcome new people into their Cliff and Sons family. They weren't pushy while I was shopping, and they just made me feel really comfortable. Thank you guys for an amazing experience!