Just awful, waited 40 minutes, then they tell me it will be an extra hour wait!! Never going back there again!!
Dana always does the best job. I always trust she’s going to do a great job 💕The entire staff was very welcoming
I came here with my bridesmaids before my wedding. We all got gel manicures. They did a great job and were attentive to detail. Even though they were busy they put the effort in to make it look right. One of us had very short nails and they still came out great. Prices are very reasonable. We will come back!
I enjoy the fact that my nails do not pop off ever. They are nice but very quiet...after all I am there to get my nails done so I appreciate that. They are very clean.
Absolutely will never visit this place. Full of discrimination. Horrible customer service
The owner refused service to an overweight customer who had been coming there for years. In front of other patrons he told he didn't have a chair big enough for her.This is horrible way to treat anyone, let alone a long time customer.
One of Best nail salons in Louisville. Massage chairs for pedicures are great! Owners are very friendly and professional.
I have been going to KY nails for a while. I always ask for Tony because he has always done an excellent job. Today I did the same; asked for him for my gel mani/pedicure. At the end of the appointment he said, out of nowhere, “don’t ask for me anymore. I don’t like that. Just ask for anybody.” I didn’t say anything until it came time to pay. At that point I said I would do what he asked and not request him anymore. I said I felt it was rude he would say that. His only response was “ok”. I’ve never done or said anything to him that would be offensive and always tip at least $10.00. Needless to say I will not be back EVER AGAIN.
Went in for a pedicure and was asked if I wanted the "Deluxe" pedicure which is not listed on the menu, so I asked what the difference was and was told $35. Since English is not their thing, I decided not to try and explain that I meant what more does it include, and went ahead and agreed to the deluxe b/c I was treating myself. The water was not hot enough, when he sanded my nails with the rotary tool, he also sanded my toe, cut my pinky toe when he was trimming my cuticles and painted over some existing nail polish he couldn't sand off which you can vaguely see under the new. One of the ladies there was talking so loud and so fast the whole time I was there, that I could barely hear myself think!!! This was by far the worst experience I have had in a salon before, and I have been here. I don't feel like I got $12 more pedicure than I would have with the Spa Pedicure, and my toe hurts! For $35, I could have gotten a mani/pedi!
They are so concerned about getting to the next customer that they rush through the service, and in the process are VERY rough. It should not hurt to have a manicure. The next day one of my finger tips was very sore and I noticed that I had 2 cuts next to my nail! No wonder the filing hurt. She was filing my finger! The thought of returning there makes me cringe. Will go to a real salon next time.