Tom Drexler Plumbing
3718 Bardstown Rd, Louisville, KY 40205
|Mon - Sat:|
Services: PlumbingFull Custom Bathroom & Kitchen RemodelingAcrylic Bath LinersHome of the $99 Drain Cleaning SpecialHeatingCoolingElectricalMSD Backflow Prevention Program
Chuck T. from drexler plumbing came out about 10:am sunday morning . we had a clogged drain upstairs and down stairs in the sinks, i asked for the 99.00 drain repair and thats what i got, he fixed it within the hour and cleaned up the mess and thank you chuck t. for getting us going, its the holidays and we really needed it done sunday at no extra charge, happy holidays
Josh F. was on time and did a wonderful job on fixing my drains. He was very helpful and gave us a suggestion on how to keep it from doing it again. We went through a different company before Tom Drexler and had very bad results. Thank goodness we found Tom Drexler Plumbing.
John B fixed my toilet which didn't flush very well & filled slowly. He was super polite & professional. Offered to take a look at anything else I needed & made it seem like I was his only customer for the day when I'm sure that wasn't the case. Great guy and great service!
Thanks for the review, Erica. We're pleased to hear that John got you all fixed up and running again! Don't hesitate to call if you have any more issues with the toilet.
Alvin C. came today to check out my furnace and air-conditioning for its yearly check-up. I was thrilled that Drexler called to remind me that I had purchased the Gold Plan and still needed to have my servicing completed. Alvin was on-time, checked everything out, explained what he did, and gave us a clean bill of health.
Thank you for the review, Janice. We're glad to know that Alvin took great care of you during your tine-up appointment. That's another benefit of being a plan member: we call you when it's time to schedule so you don't have to deal with the trouble of remembering!
I called Drexler on a Sunday morning after waiting over 4 weeks for another air company to fix my air conditioner. Mike P was at my house within 2 hours. He was very professional and explained everything to me. He went over the pricing up front and stayed in constant contact with me over the next 2 days while fixing the multiple issues that I was having. I couldn't have asked for a more knowledgeable and professional person. The only complaint is that I didn't call Drexler much sooner!!
Thank you for the review of your experience with our technician Mike. We're glad to know that he took great care of you throughout your air conditioning work!
John B replaced my bathroom faucet and went above and beyond .he cleaned area better than it was ,caulked and cleaned drain. Told me about a coupon He was the plumber of your dreams!
Thank you for taking the time to share with us about your experience with John. We're happy that he took care of your issue professionally and with no mess! Thank you for choosing Tom Drexler as your home service company.
Jeremy U. came to our house on Saturday for a tub drainage issue. Was very professional and kept the house clean. He identified the minor issue and we decided we could handle the repair ourselves. We will call again for future service.
Thank you for the review; we appreciate the feedback. We're glad to hear that Jeremy took great care of you. Please let us know if there's anything else we can do for you!
Very disappointed with Tom Drexler today.
We appreciate your feedback and apologize that you did not receive top notch service from our company. We are looking into what occurred during your job and will be contacting you to follow up. We would like to use this experience as a learning tool for our team to prevent this situation from happening again in the future.
Very Unprofessional did not repair leaking valve. Water off a day. No Itemized bill. Very Pricy.
We sincerely apologize that you were not satisfied with our service. We do appreciate your feedback, customer satisfaction is very important to us. Please contact our office to voice your concerns so we may look into your situation further and come to a resolution. We want to make this right. Our number is (502) 456-5982. You may ask for Jessica. Thank you and we hope to hear from you soon in order to resolve this issue.
I easily set up an appointment for same day srvice on a broekn toilet. Michael Hines callled to confirm our appointment time and stated when he was on his way. Upon his arrival, he set out the red carpet and put on footies to not track anything into the house. He treated me and my girlfriend and our cat with the utmost kindness and respect. He investigated the problem and gaves us the options to choose from. Once we selected an option, he immediately went to work and corrected the problem. He even cleaned everything when he was done. He was very informative about other services the company offers and answered all of our questions. Michael provided excellent customer service as well as resolving our problem. Because of him, we will recommend and utilize the company in the future!
That's great to hear, thanks so much for taking the time to write a review! We're so glad that Michael was able to take care of the issue promptly and that he cleaned up after himself. Thank you for choosing Tom Drexler!
I called on a Sunday, on Labor Day weekend, when I noticed a dreaded spot on my ceiling. Not only was the woman on the other end a tremendous help, she even called me back 10 minutes later to tell me someone could come sooner if I wished! He was professional, quick, and even directed me to a coupon online. I don't think any other company would have their customers seek out savings like that. When he was about to leave, he told me who I could call to fix the hole he had to put in my ceiling. Wonderful service and I would use him again!
Thanks for posting your review, we appreciate the feedback! Glad to hear you were pleased with the service our Drexler team members provided. Please let us know if you need anything.
Have called Drexler before and had good rate as well as work. Something has changed with them.. Had them come out today to get an estimate on installing a kitchen faucet. They were two and a half times higher than other estimate. Might do good work but are unrealistically high. Get other estimates and you will see.
Thank you for the review; we appreciate all feedback, positive or negative. We sincerely apologize that you were not satisfied with the quote you were given for service. Included in every free estimate our technicians provide is not only our excellent quality of work, but also our high level of professionalism, our accountability, our cleanliness and our excellent warranty. We regret that we were not able to earn your business, but we appreciate the opportunity to provide you with a quote.
Top notch service from start to finish. Dave B. and Roman H. were professional and prompt. (I called on a Monday at 8am and they arrived @ 1pm). They both went above and beyond. I appreciated that I knew the price up front and not only was it a fair price, the work was completed in a timely manner. Both Dave B. and Roman H. were incredibly respectful of my home and cleanliness. I will be using Tom Drexler from now on....do yourself a favor and do the same....and request Dave B. for Electric and Roman H. for Plumbing.
Thank you for posting, we appreciate the feedback! Glad to hear both of the technicians took such great care of you. We appreciate your business and continued support, we're proud to be your service provider of choice!
I couldn't believe how friendly and professional Jeremy U was. He was upfront about the price and all the price included. He did the work in a timely fashion, but also guaranteed his work. I will use this service again whenever I may need to. Thank you for your respect and service. Way to go Tom Drexler. Christina Lawson.
Thank you for the feedback! Glad to hear Jeremy took such great care of you! Don't hesitate to call if you need anything.
Eric arrived on time, put on shoe covers and got to work. He let us know every step of the way what the costs would be and exactly what the problems were. He was courteous and did good work. We appreciated him after the experiences we've had with other plumbers!!
We appreciate your business, thank you for choosing Tom Drexler Plumbing, Air & Electric!
Wayne was AWESOME. Called in the morning, and Wayne came out within a couple of hours. He identified and fixed the problem, and stuck around to make sure that everything was working great. I feel 100% confident that not only was the leak repaired, but that it was repaired CORRECTLY. I am completely satisfied with Tom Drexler - we even signed up for the yearly maintenance!”
Glad to hear you had such a great experience with Wayne! Also glad to hear you signed up for the maintenance plan, which will save you money with our company!
I had a clog in my bathroom sink, which I tried to fix myself but just couldn't quite get it unclogged. I called Tom and he sent Terry H to fix our problem. He was very professional and courteous and it didn't take long at all before our sink was running well again.
Thank you for choosing Tom Drexler Plumbing, Air & Electric! Glad to hear Terry took such great care of you. Thanks for posting!