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Call the name in the number, DIAL 1 TOM DREXLER

General Info
Tom Drexler Plumbing, Air & Electric is Louisville's Premier Home Service Provider and has been serving Louisville and surrounding areas for over 30 years. We specialize in plumbing, heating, cooling, and electrical services in addition to full custom bathroom & kitchen remodeling. We are also the home of the $99 drain cleaning special.
Business History
The business is 100% locally owned, started in 1982 by 4th generation master plumber Tom Drexler. Now one of the area’s largest home service providers with 6 divisions to serve our customers. Our fleet of over 60 trucks can be seen every day around Louisville and surrounding areas. The Tom Drexler management team has over 70 years experience, and the entire staff’s mission is to create “Customers For Life” who use all of our services & become raving fans.
Hours
Regular Hours
Mon - Sat:
SunClosed
Services/Products
PlumbingFull Custom Bathroom & Kitchen RemodelingAcrylic Bath LinersHome of the $99 Drain Cleaning SpecialHeatingCoolingElectricalMSD Backflow Prevention Program
Payment method
all major credit cards, check, debit, financing available, cash
Location
Located on Bardstown Road, in the Highlands.
Neighborhoods
Buechel, South Side
Amenities
Showroom with Interior Designer On StaffUp-Front PricingNo Service ChargeFriendly, Neat TechniciansTrained & Certified Technicians24 Hour ServiceNo Overtime Charge for WeekendsA+ Rating on BBBNo SubcontractorsAll Employees Drug Tested & Background Checked
Associations
A+ Rating with the BBB, Nexstar Network Member, Member of the National Kitchen& Bath Association, Nexstar Select Service Award Winner
Social Links
Categories
Plumbers, Bathroom Remodeling, Boiler Repair & Cleaning, Boilers Equipment, Parts & Supplies, Building Contractors-Commercial & Industrial, Heating Contractors & Specialties, Heating Equipment & Systems, Home Improvements, Home Repair & Maintenance, Kitchen Planning & Remodeling Service, Major Appliances, Plumbing Contractors-Commercial & Industrial, Plumbing-Drain & Sewer Cleaning, Water Heaters
Other Information

Services: PlumbingFull Custom Bathroom & Kitchen RemodelingAcrylic Bath LinersHome of the $99 Drain Cleaning SpecialHeatingCoolingElectricalMSD Backflow Prevention Program

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Reviews

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David G.

12/20/2015

Overall

Chuck T. from drexler plumbing came out about 10:am sunday morning . we had a clogged drain upstairs and down stairs in the sinks, i asked for the 99.00 drain repair and thats what i got, he fixed it within the hour and cleaned up the mess and thank you chuck t. for getting us going, its the holidays and we really needed it done sunday at no extra charge, happy holidays

david george

Pj W.

12/12/2015

Overall

Gunther F. was very professional. He explained everything that was going to be completed and did a great job. I recommend Tom Drexler plumbing and Gunther. Thanks

D F.

10/29/2015

Overall

Josh F. was on time and did a wonderful job on fixing my drains. He was very helpful and gave us a suggestion on how to keep it from doing it again. We went through a different company before Tom Drexler and had very bad results. Thank goodness we found Tom Drexler Plumbing.

Stephanie G.

10/14/2015

Overall

Mark P. was timely, efficient and even brought up an issue I had meant to ask about. New house equals several issues, so I feel peace of mind now that I've signed a service agreement and a manageable payment plan. I'm thrilled with my quality results!

Erica R.

09/14/2015

Overall

John B fixed my toilet which didn't flush very well & filled slowly. He was super polite & professional. Offered to take a look at anything else I needed & made it seem like I was his only customer for the day when I'm sure that wasn't the case. Great guy and great service!

claimed iconBusiness Response09/15/2015

Thanks for the review, Erica. We're pleased to hear that John got you all fixed up and running again! Don't hesitate to call if you have any more issues with the toilet.

This listing has been claimed by a business representative.
Janice N.

09/09/2015

Overall

Alvin C. came today to check out my furnace and air-conditioning for its yearly check-up. I was thrilled that Drexler called to remind me that I had purchased the Gold Plan and still needed to have my servicing completed. Alvin was on-time, checked everything out, explained what he did, and gave us a clean bill of health.

claimed iconBusiness Response09/15/2015

Thank you for the review, Janice. We're glad to know that Alvin took great care of you during your tine-up appointment. That's another benefit of being a plan member: we call you when it's time to schedule so you don't have to deal with the trouble of remembering!

This listing has been claimed by a business representative.
Tiffany B.

08/13/2015

Overall

I called Drexler on a Sunday morning after waiting over 4 weeks for another air company to fix my air conditioner. Mike P was at my house within 2 hours. He was very professional and explained everything to me. He went over the pricing up front and stayed in constant contact with me over the next 2 days while fixing the multiple issues that I was having. I couldn't have asked for a more knowledgeable and professional person. The only complaint is that I didn't call Drexler much sooner!!

claimed iconBusiness Response08/24/2015

Thank you for the review of your experience with our technician Mike. We're glad to know that he took great care of you throughout your air conditioning work!

This listing has been claimed by a business representative.
Cheryl O.

02/08/2015

Overall

John B replaced my bathroom faucet and went above and beyond .he cleaned area better than it was ,caulked and cleaned drain. Told me about a coupon He was the plumber of your dreams!

claimed iconBusiness Response02/11/2015

Thank you for taking the time to share with us about your experience with John. We're happy that he took care of your issue professionally and with no mess! Thank you for choosing Tom Drexler as your home service company.

This listing has been claimed by a business representative.
Phil K.

01/31/2015

Overall

Jeremy U. came to our house on Saturday for a tub drainage issue. Was very professional and kept the house clean. He identified the minor issue and we decided we could handle the repair ourselves. We will call again for future service.

claimed iconBusiness Response02/02/2015

Thank you for the review; we appreciate the feedback. We're glad to hear that Jeremy took great care of you. Please let us know if there's anything else we can do for you!

This listing has been claimed by a business representative.
Susan E.

01/13/2015

Overall
Bad experience

Very disappointed with Tom Drexler today.

claimed iconBusiness Response01/20/2015

We appreciate your feedback and apologize that you did not receive top notch service from our company. We are looking into what occurred during your job and will be contacting you to follow up. We would like to use this experience as a learning tool for our team to prevent this situation from happening again in the future.

This listing has been claimed by a business representative.
Linda W.

11/01/2014

Overall
Worst Plumbing Ever

Very Unprofessional did not repair leaking valve. Water off a day. No Itemized bill. Very Pricy.

claimed iconBusiness Response11/07/2014

We sincerely apologize that you were not satisfied with our service. We do appreciate your feedback, customer satisfaction is very important to us. Please contact our office to voice your concerns so we may look into your situation further and come to a resolution. We want to make this right. Our number is (502) 456-5982. You may ask for Jessica. Thank you and we hope to hear from you soon in order to resolve this issue.

This listing has been claimed by a business representative.
Derric A.

10/01/2014

Overall

I easily set up an appointment for same day srvice on a broekn toilet. Michael Hines callled to confirm our appointment time and stated when he was on his way. Upon his arrival, he set out the red carpet and put on footies to not track anything into the house. He treated me and my girlfriend and our cat with the utmost kindness and respect. He investigated the problem and gaves us the options to choose from. Once we selected an option, he immediately went to work and corrected the problem. He even cleaned everything when he was done. He was very informative about other services the company offers and answered all of our questions. Michael provided excellent customer service as well as resolving our problem. Because of him, we will recommend and utilize the company in the future!

claimed iconBusiness Response10/06/2014

That's great to hear, thanks so much for taking the time to write a review! We're so glad that Michael was able to take care of the issue promptly and that he cleaned up after himself. Thank you for choosing Tom Drexler!

This listing has been claimed by a business representative.
Mallory T.

08/31/2014

Overall

I called on a Sunday, on Labor Day weekend, when I noticed a dreaded spot on my ceiling. Not only was the woman on the other end a tremendous help, she even called me back 10 minutes later to tell me someone could come sooner if I wished! He was professional, quick, and even directed me to a coupon online. I don't think any other company would have their customers seek out savings like that. When he was about to leave, he told me who I could call to fix the hole he had to put in my ceiling. Wonderful service and I would use him again!

claimed iconBusiness Response09/02/2014

Thanks for posting your review, we appreciate the feedback! Glad to hear you were pleased with the service our Drexler team members provided. Please let us know if you need anything.

This listing has been claimed by a business representative.
Lee K.

08/04/2014

Overall

Have called Drexler before and had good rate as well as work. Something has changed with them.. Had them come out today to get an estimate on installing a kitchen faucet. They were two and a half times higher than other estimate. Might do good work but are unrealistically high. Get other estimates and you will see.

claimed iconBusiness Response08/04/2014

Thank you for the review; we appreciate all feedback, positive or negative. We sincerely apologize that you were not satisfied with the quote you were given for service. Included in every free estimate our technicians provide is not only our excellent quality of work, but also our high level of professionalism, our accountability, our cleanliness and our excellent warranty. We regret that we were not able to earn your business, but we appreciate the opportunity to provide you with a quote.

This listing has been claimed by a business representative.
Stacy C.

07/01/2014

Overall

Top notch service from start to finish. Dave B. and Roman H. were professional and prompt. (I called on a Monday at 8am and they arrived @ 1pm). They both went above and beyond. I appreciated that I knew the price up front and not only was it a fair price, the work was completed in a timely manner. Both Dave B. and Roman H. were incredibly respectful of my home and cleanliness. I will be using Tom Drexler from now on....do yourself a favor and do the same....and request Dave B. for Electric and Roman H. for Plumbing.

claimed iconBusiness Response07/07/2014

Thank you for posting, we appreciate the feedback! Glad to hear both of the technicians took such great care of you. We appreciate your business and continued support, we're proud to be your service provider of choice!

This listing has been claimed by a business representative.
Christina L.

06/09/2014

Overall

I couldn't believe how friendly and professional Jeremy U was. He was upfront about the price and all the price included. He did the work in a timely fashion, but also guaranteed his work. I will use this service again whenever I may need to. Thank you for your respect and service. Way to go Tom Drexler. Christina Lawson.

claimed iconBusiness Response06/16/2014

Thank you for the feedback! Glad to hear Jeremy took such great care of you! Don't hesitate to call if you need anything.

This listing has been claimed by a business representative.
Becky G.

05/10/2014

Overall

Eric arrived on time, put on shoe covers and got to work. He let us know every step of the way what the costs would be and exactly what the problems were. He was courteous and did good work. We appreciated him after the experiences we've had with other plumbers!!

claimed iconBusiness Response05/12/2014

We appreciate your business, thank you for choosing Tom Drexler Plumbing, Air & Electric!

This listing has been claimed by a business representative.
Ellen W.

05/07/2014

Overall

Wayne was AWESOME. Called in the morning, and Wayne came out within a couple of hours. He identified and fixed the problem, and stuck around to make sure that everything was working great. I feel 100% confident that not only was the leak repaired, but that it was repaired CORRECTLY. I am completely satisfied with Tom Drexler - we even signed up for the yearly maintenance!”

claimed iconBusiness Response05/12/2014

Glad to hear you had such a great experience with Wayne! Also glad to hear you signed up for the maintenance plan, which will save you money with our company!

This listing has been claimed by a business representative.
Ron J.

05/05/2014

Overall

There prices are very high. Call another plumber and save money. They are 40% - 80% higher than other companies. I have gotten many quotes from them and would only use them in an emergency situation.

Andrew H.

04/11/2014

Overall

I had a clog in my bathroom sink, which I tried to fix myself but just couldn't quite get it unclogged. I called Tom and he sent Terry H to fix our problem. He was very professional and courteous and it didn't take long at all before our sink was running well again.

claimed iconBusiness Response04/14/2014

Thank you for choosing Tom Drexler Plumbing, Air & Electric! Glad to hear Terry took such great care of you. Thanks for posting!

This listing has been claimed by a business representative.