Tom Drexler Plumbing
3718 Bardstown Rd, Louisville, KY 40205
|Mon - Sat:|
Services: PlumbingFull Custom Bathroom & Kitchen RemodelingAcrylic Bath LinersHome of the $99 Drain Cleaning SpecialHeatingCoolingElectricalMSD Backflow Prevention Program
On 12-7-17. Had a minor electrical problem. Technician came out, 45 min. total time, from the time he arrived until he left. Replaced a $2.00 part. Charge was $294.00 !! Yes, you read that correctly. That is with a %15 discount, if my math is correct, that comes to a $350.00 hourly rate?!? As of 9:15am 0n 12-08-17 have made 3 attempts to talk to customer service with no call backs. Have invoice to back this up. Never again, live & learn
Called to have drain clean had to wait two days because we used liquid drano said it would hurt their equipment. waited the two day got home message on voice mail had to re schedule because they had other emergency appts they never talked to live person. This was an emergency to me to have drain clean. Poor customer service will never call them again.
Josh saved our kitchen sink for our Super Bowl party! He arrived promptly, was very professional, unclogged our drain, cleaned up the mess and was driving out of the driveway when our first guest arrived. I will call Tom Drexler Plumbing and recommend them over and over again!
Mark Letner did an amazing and very professional work helping me with my problem. He came and did exactly everything i could ask for and explained everything he was doing throughly and got done fast and efficient. i definitley reccommend him personnaly if there was to be any other problem or assistence i would need for plumbing services. He also recommended me to the company himself when he heard i was going into school for graphic design and near graduating, and got me very interested into looking into it. but besides that i would like to thank the company and mark himself for the great service.
Prompt, professional and reasonably priced. I had a faucet leaking all over my floor and I called drexler to come immediately so the water would not flow all over my kitchen floor and it was winter and it had snowed so the roads were hazardous but drexler came out promptly in enough time to fix the faucet so the water did not ruin my kitchen floor.
We had a minor water emergency last week that required us to turn of the main water line. Called Drexler's main number & spoke to a lady on the other end. Explained the situation, gave her our cell numbers & said someone would call us back before 1700hrs to address the problem/repair. At 1645hrs I called saying we had not heard from anyone yet. They told me someone had called two hours earlier & no one answered. I explained that we @ these phone numbers all afternoon. When I asked what number they called, they gave me my son's number who was in their system from years ago & no longer in service. I don't know why she couldn't have followed my instructions & called me? A lack of very poor customer service on Drexler's communication end. To make matter's worse, they wanted to bill me an extra $99.00 for an "after hours trip charge." I hung up in disgust & called another plumber who responded to my needs immediately & didn't charge me for an after hours call.
Choose wisely my friends!