St. Matthew's Plumbing
Louisville, KY 40207
I had a problem with my toilet and didn't know who to call after being stood up by my previous plumber. After reading the reviews I called St Matthews Plumbing. The triage person returned my call quickly and agreed to come out a few hours later. He gave me an approximate time and said he would call when he was about 20 minutes away which he did. Two very nice men showed up and immediately put on shoe coverings to keep from tracking in dirt. They even brought their own trash bag to dispose of the old parts and packaging! Afterwards they were meticulous about putting everything back the way it was. They have a new customer in me. They were great!
Hours before guests were to arrive for a Saturday evening party I meandered downstairs to polish up the odd fingerprint that might have materialized on the chrome and was stopped dead in my tracks by a nameless horror of a plumbing nature in my tub. I placed calls to 2 plumbers I've used in the past, waited a tense 45 minutes and then besought online help. My call to St Matthew's Plumbing was met with an immediate answer from a pleasant triage person who promised me a call from their on-call serviceperson. Within 20 minutes I was talking to a real live plumber who was able to render me a window of arrival only an hour later along with a call 20min prior to arrival. Remember, this was a Saturday. My 2 plumbers arrived within the promised window, with all four feet in floor-sparing footies. They wasted no time, and despite a few exploratory trips outside and some rather intimidating sounding procedures left me with a completely checked out and functioning system for bathrooms below and upstairs, leaving me only the relatively simple job of eliminating invisible forms of unseemliness with the likes of Lysol and Clorox. A job completed professionally, priced reasonably, and in the nick of time! The day is almost gone and am still awaiting call backs from the first 2 plumbers so I can tell them I don't actually need them...