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Business Description
Shively Animal Clinic & Hospital serves cats, dogs, exotics, avian and pocket pets. It offers 24-hour emergency services, including euthanasia, pet cremation, grooming, nutritional counseling, laboratory services, vaccinations, routine examinations, and general and orthopedic surgeries in Kentucky. In addition, the hospital provides tips on the care of dogs and cats.
BBB Rating
A
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Hours

Regular Hours

Services/Products
Behavior Therapy
Neighborhood
West Louisville
Categories
Veterinarians, Veterinary Clinics & Hospitals
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Reviews

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Nellie B.

02/28/2017

Overall

i took my cat here and they ruptured him. they were supposed to neuter him instead they ruptured him. don't go here

Lynda M.

12/28/2016

Overall
Expertise
Professionalism

We are so lucky to have Shively here. These doctors care so much, and they forego a lot of the perks that many vets in the area enjoy just to help as many animals as they can possibly help. I have seen them take squirrels who were hit on the road, free of charge, and any person who needs help for their animals is seen, regardless of ability to pay. They accept cash and check and do prefer to get payment at the time of service, but my brother was offered a payment plan for a VERY expensive treatment that wd not have been possible anywhere else. I used to take my cat to The Cat Clinic, who insisted on expensive blood tests, vaccinations, and overnight stays just to give her an x-ray that I wanted bc of a cough she couldnt shake. I went in 3 times in 2 months, telling them she was sick and asking for a diagnosis. They saw me for 10 minutes each time and prescribed drugs without knowing what was wrong. They pushed prednisone on me every time, without even bothering to do an xray. They charged me over 300 for blood tests and then wanted to charge hundreds more and put her through more shots and stress before they would even consider an xray. It was like they didn't want to listen to me, almost out of spite. I was always very polite and obedient with their nonsensical directives. That is a red flag to me in dealing w a vet-when they won't even bother to let you ask questions. They were also rude every time I went in. I never thought it was a big deal until my cat needed actual care. I took her to Shively after getting treated like crap by Cat Clinic for 2 months, and within 15 min of getting her back to the vet, they had done an x-ray and confirmed lung cancer. Imagine what time and money I would have spent and what trauma she wd have endured if I had stuck with the crappy vet at Cat Clinic. Shively gave her fluids, b12, and supported me til the end. I paid a whopping 65 for the 2 xrays and vitamins and fluids. That is a steal. The vet, Dr. Robin, actually cried a little with me when she gave me the bad news. She offered me a much-needed hug and more than that, she provided gentle loving attention to my sick cat. I also have lovebirds and Shively is one of the few places who will see birds. They saved my baby girl's life when she was egg-bound. I cannot say enough wonderful things about this place. You should always expect to wait several hours when you go. They don't take appointments bc they want to see as many needy animals as possible, so they essentially work a triage system. You will get seen, however, and you can leave or wait in your car and they call when it's your turn. And rest assured that when you get in, the vet will be attending to your animal-not a tech. You will get the best care anyone can find, and at about 1/2 the price of most any vet. I trust them 110%. People come from all over the area for good reason. I only wish my boyfriend had done so when his 6 month old kitten was killed by a negligent country vet who botched her spay surgery. Our animals are too important to put behind our own comfort. Shively is just what it should be-a true animal lover's hospital. Get to Shively about 10 min before they open and it will significantly expedite your visit.

Barbara I.

05/14/2016

Overall
Expertise
Professionalism

Shively is awesome. The hours work, the vets are top notch, and they make treatments affordable. My jewels of cats are never happy unless they do something stupid on the weekend. I know that my emergency vet will be familiar with my animal's records. The vets always call back to check on my animals. And the staff is nice under pressure.

Kristy S.

02/22/2016

Overall

I have been taking my fur babies here for about 17 years. I sign in and they call me when its my turn. They have very good vets and take very good care of all the animals.Yes they spend time explaining what is wrong and the treatment plan. On occasion you find a rude desk person, but then don't we all have a bad day occasionally ? Never once when Dr Joe was there did I ever encounter any rudeness. And if I do run across one that is out of line I take it up with someone who has enough say to take care of the matter. Most all the staff are polite even when I am upset. They are good vets and I wouldn't trust any one else with my fur babies. The wait is well worth the service they receive !

Meaghan W.

09/30/2015

Overall

This place doesn't deserve a single star! THE ABSOLUTE WORST vet. Just for my dog to get an exam...I waited over two hours. Then the vet called me two hours after I left because "it was my turn"......so four hours! Then....I was called multiple times and even text by several people in the office apologizing and asking me to give them another chance. So I schedule. And once again, I've been waiting for two hours.

Ridiculous. Awful. Never again.

Time is money. I'd rather pay more money for better service.

prospect.card

09/23/2013

Overall

I have been going to Shively Animal Clinic for about 7 years and from my experiences with my dogs and cats can highly recommend them. Yes, you will have to be patient and wait, they do not take appointments and because their prices are very fair, maybe the best in Louisville, they are VERY busy. Don't expect all the frills, bells and whistles as you will not find them here, that's not what they are about. They are about giving your pet the best possible medical care at the best possible price. I live in the eastern Jefferson County and the vet that I used to go to about 2 miles from my home gouged me every chance they could, I discovered Shively Animal Clinic when my Maine Coon Cat had "blocked" and Goshen Animal Clinic gave me a quote of $1900+ to have the major surgery that he needed to survive. A friend of mine that owned a pet salon/kennel told me to take him to Shively, which I did. I was lucky enough to get Dr. Joyce on my first visit and my cat had the successful surgery and was hospitalized for 3.5 days and is doing great today at 13 y/o...total cost for everything...$687.00!!! They never try to do more than necessary and have always been very caring, even though they are extremely busy and work very long hours. Needless to say, I have never gone back to Goshen Animal Clinic and happily drive the 23 miles to Shively for the great and affordable care that my pets deserve.

spiydahr

04/13/2013

Overall

I had an absolutely awful experience with this vet.



Bad enough my pet died while in their care, but their billed price was more than their quoted price, then their office manager, Melanie, told me I was "lucky not to be charged $500 more" when I pointed out the discrepancy. She then called my friend & I liars when we voiced disappointment at waiting for 32 minutes to pick up a deceased pet while sitting in a waiting room full of other people cuddling their still living pets. She said the wait was very brief, then proceeded to call my 30 year old friend a "little girl". Compounded by 3 call back promises that were not kept as I tried to find out the condition of my pet earlier that day. If I could give a negative star rating, I really would.

Overall
I've been going to Shively for...

I've been going to Shively for years and they do have very good prices compared to other vets. You do have to wait a very long time, and if your animal is an emergency they might still make you wait. But in the past they've been helpful to me if I called ahead of time to let them know I was coming. They still after all these years though will not bill me, they don't take credit cards, but they will post date a check. If your animal has to stay they require $150.00 down or it won't. The vets are good. There are good and bad things about this hospital, but because their prices are affordable is one reason you have to wait so long, it's always crowded.

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