Rumpke of Kentucky, Inc.
1101 W Oak St, Louisville, KY 40210
Primary Phone: (502) 561-0505
TollFree: (800) 678-6753
TollFree: (866) 566-6884
Rumpke Of Kentucky-Waste Removal & Recycling Services
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Rumpke Waste Removal & Recycling
When I was in Metro Louisville, I used Industrial Waste, then Waste Management, and had problems with both. I'd come home from work on trash pick-up days, and very often find the trash containers still sitting there, full. Once I took a day off work to collect trash for a special pick-up previously scheduled, but it wasn't picked up because it was too heavy, according to the service. So then I switched to Rumpke and haven't had a single problem. Now my home is in an area annexed by J'town -- and I was so happy to hear that J'town's chosen provider is Rumpke! I've been happy with Rumpke from that start. Occasionally, a driver will drop the container lying on its side, or leave it halfway out in the street, but that's the exception, not the rule. Rumpke is so much better than its competitors!
Your driver who picked up today 11/15/2016 at 3001 S Melrose left the container on its side with several items of garbage on the street. I have a picture and will be sending to to Jeffersontown City Government. A Potts neighbor at 3003 S Melrose St firstname.lastname@example.org
If one snowflake appears, you will be skipped for the week. Want something extra picked up? You better arrange it beforehand or it will get left behind. The only reason we use them is they are the cheapest, by far.
But you get what you pay for - big time. I'll be glad when we move and are done with them. Terrible company.
We had Rumpke trash service for more than 12yrs in Northern KY without a single issue. So when we moved to the Louisville area we decided to use Rumpke once again. Boy was that a mistake! The service was absolutely horrendous! If our trash cans got emptied, the cans were left in the road, even after numerous complaints about it. We paid to have (2) garbage emptied every week, they would empty one and leave the other full. We would call, they would dispatch & no truck would ever show! So, we would call again & once again no truck would ever show! On the 3rd call the person on the phone was rude and had the nerve to tell us that she had dispatched a truck on the days we called. Yeah ok but they never showed & our can has been sitting on the curb for 4 days. This was not a onetime occurrence. If the weather was bad they didn’t pick up at all. Ok, we can understand not picking up on the day the roads are bad but they never bothered to pick up at all. It gets even better. Not only did they not pick up but we were billed for the service “unless we” called to get the credit for no pick up! I’ve never heard of a company making the customer responsible for them failing to provide their service! I do not recommend!
DON'T USE THEM !!! They don't deserve a 1 star, but that's my only option. I've never taken the time to review anything before, but people need to be warned ! They're WAY over priced ! My service hasn't changed, but my bills keep going up ! They make it impossible to pay a bill, that is unless you don't mind paying a service fee ! AND I caught one of their careless and sloppy trash collectors, digging through my garbage looking for yard waste !! My grass had been neatly cut, and they knew that I had not signed up for the ADDITIONAL $140.00 yard waste service !! That's disgusting and pathetic !! If you go online, you get transfered to a 3rd party site. A bad one at that ! They're just not worth it !!!