La-Z-Boy Furniture Galleries
2921 S Hurstbourne Pkwy, Louisville, KY 40220
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Uses delivery thugs and lacks integrity. No concern of inappropriate and unacceptable customer treatment by delivery men. There is absolutely no justification for my furniture to be dumped on my lawn. There is also no justification for one of the delivery men to try to forcibly take the dolly away from me, after he told me I would have to bring the furniture in myself. Yes, I was alone. It was quite difficult and took a few bumps on the door jamb. Even more, there is no justification for me to be told to bring the furniture in myself.
Mr. **, Manager, has made it clear that because he has a delivery man that is extremely terrified of dogs, it is acceptable for my furniture to be left on the lawn, etc. I have no idea whether either delivery man is the man who is extremely afraid of dogs. Based on the fact that they both walked with my dog and I, never indicating any hesitancy, fear, or any potential problem whatsoever, it's doubtful that the man who is extremely afraid of dogs was one of them.
I paid for delivery and that contract was breached. The behavior of the deliverymen was inexcusable and unconscionable. The very man who said he would not go into the house because of my dog certainly felt safe enough, not only walking with my dog, but also while forcibly trying to take the dolly away from me, in my backyard with the door to the house open! Also, why couldn't the other man help me take in the furniture instead of sitting smugly on the back of the truck!? Mr. **'s response to this question, as well as all other questions: "I don't know. I wasn't there".
I never received any indication that the delivery men's behavior was unacceptable - not even an apology. Just refund of delivery fee and a hundred dollars for my trouble. A hundred dollars does not remedy the fact that I had to take the furniture in by myself, banging it up in the process (it started to rain); and that a piece of furniture was left on the lawn, after I told them to leave after being physically accosted over the dolly. After I asked them to leave, I immediately went into to my house and closed the door. The deliveryman never asked me for the dolly, he physically accosted me, trying to forcibly dump my furniture on my cement patio and take the dolly.
After they left and I felt safe to go out, I saw the furniture on my lawn! I even asked Mr. **, why the piece of furniture wasn't simply returned to the warehouse ("I don't know. I wasn't there."). Mr. ** refused to consider any other remedy, such as an additional 10% off the furniture, since it was left on the lawn! This 10% was lowered from the initial 30%, I had requested. Mr. ** told me to do whatever I felt I had to do, such as file a complaint with the BBB. Unfortunately, BBB could not be of assistance.
If you have any sense, do NOT shop here. We went here on a Sunday to shop for couches and walked away with a quote for the perfect couch. When I called to go ahead and make the purchase, I was told that the quote was wrong and they couldn't honor it. This is after I picked fabrics, was ready to go and had my heart set on this couch. It was like pulling teeth to get them to honor it - finally they did with the salesperson writing a personal check to us. I felt extremely guilty, but come on!
When we FINALLY got the couch, there were NO PILLOWS. We called again, and they explained to us that they were sorry - once again - and they would get them to us within 2 weeks. We are now on week number five and still no pillows. Everyone there passes the buck and throws each other under the bus - this place is horrible and I will never shop here again.