Kwik Service Electronics Inc
4211 Bardstown Rd, Louisville, KY 40218
(502) 499-8334Add Hours
Phone: (502) 495-0384
03/20/2012Provided by Citysearch -
I have an extended warranty from walmart on a 42 vizio. I was called by kwick service ele. to repair my tv thru walmarts warranty. I first heard from the and they wanted s/n and model number. They also asked what problem I was having and said that my problem would require them to replace the mainboard. They were suppose to order the part. 3 days later I get a call that they cannot order my part without taking my tv to their shop. I am totally discusted. When I still had the vizio warranty their repair guy brought the mainboard with him and installed in my home in less that 20 mins. There is no reason they should have to take it to their shop if the contractor for vizio can order the part so can they. I am glad after reading these reviews of how long it takes to get your tv back after letting them take it, that I did not allow them to take my tv. They were of no help at all ! Useless ! If you need to see what a part number is then come to my location and take it apart and get the part number , order it and come back when you have it. I can still use my tv. My problem is the sound quits working intermittantly and I can turn it off and back on and then it will work. I do not want to do without any tv at all.
Absolute worst customer service I have EVER experienced!!!! Was quoted $300 to fix my TV and should take a week or less, I had to call 2 weeks later to find out what was going on. I was told they ordered the wrong part the first time and then the second time the part didn't work and he was going to order another and would be done in a couple days. Finally was called another WEEK later that it was ready. I went to pick it up and asked to speak with a manager. He explained what happened with the part said sorry for not calling, that they should have and didn't know why it wasn't done. I asked for at least a discount for such terrible service, he refused and tried to take my TV back and said he would just keep it and SELL IT!!!!! He told me he had too much money put into it and only charged me $100 for labor, and that I was one of the few to complain about anything and I agreed to the price in the first place. I was humiliated by 2 extremely rude men and when I got home the side of the TV was scratched!!!! Will never go back and would NEVER recommend anyone.
12/23/2009Provided by Citysearch -
I took my 42"" Plasma in for an estimate. I was told that my problem was the Main Digital Board, not that it might be, but that it was. Kwik priced the board to me at $264.95 and $200.00 Labor to replace it. These numbers sounded high to me so I didn't let them repair it. I bought the Digi Board for $188.03 from another Hitachi Dealer and easily replaced the Digi Board my self. Well there diagnosis was wrong. TV still did exact same thing. Not only did Kwik inflate the price of the Board, but was going to charge me $200 to do a quick easy board swap. On top of trying to over charge me, they would have told me that I need to spend more money with them before they would fix my TV. I don't believe any troubleshooting is going on there, seems like parts swapping to me at there customers expense.
NO WAY WILL I EVER GO BACK!!!!!!!!!!
10/29/2009Provided by Citysearch -
MY RCA 46 inch tv broke, and I took it in and they took care of it. And what's awesome is the 40 dollars you pay for them to look at it, goes towards the cost of the repairs... so it wasn't that costly at all. Very great price, great service, always calling me and keeping in touch with what was wrong with my TV. Also they fixed it very quickly. Just a few days. Took it there on a friday, called on monday and told me it would be ready the next day. AWESOME! I would definitely go there again, and recommend all my friends.
04/24/2009Provided by Citysearch -
Called Kwik on Tuesday, they sent a tech (Jim) to my home on Wednesday. Jim diagnosed the problem, but did not have the part with him. He gave me an estimate, confirmed that the part was at their shop, and came out the next day to fix it. Great service!
04/23/2009Provided by Citysearch -
A friend of mine had previously used Kwik Service for his Sony TV, so when mine broke, he highly recommended using these guys. My TV (a JVC) was still under warranty, but was told that Kwik was authorized to repair my set. I called these guys up, they scheduled an appointment to come to my house. Upon arrival, they promptly diagnosed and treated the problem! A heck of a lot easier than lugging that big thing in somewhere! A+ service, these guys. Highly recommend!
04/24/2008Provided by Citysearch -
I called Panasonic for service on my new plasma TV. I set the service up with them for 2 days later. Later that day, i got a call from Kwik, confirming the problem, and letting me know they were going to order a part. The next day, the part arrived in the morning, and Kwik said they could have someone out that afternoon. They came out, installed the parts, and got my TV going! All in less than 2 days!! Very good service!
04/03/2008Provided by Citysearch -
I have purchased 2 50+ inch lcd hdtvs and both have had problems, each time the warranty departments for samsung and for sharp have referred me to Kwik Service. Both TVs were kept for an unreasonable amount of time, many many weeks, months in one case, and warrant extensive phone calls to find out the status. Both TVs have been delivered to me with EXACTLY THE SAME PROBLEM AS BEFORE! Kwik Service claims that the TVs are fixed, but they aren't, and they actually argue with you that there isn't a problem. If you can avoid this place, please do so at all costs.
11/03/2007Provided by Citysearch -
I called Kwik Service Electronics to have my Large 36"" Sony to be serviced the lady I talked to on rhe phone was very helpful and friendly I think her name was Lisa they were here the next day and the service tech could not fix rhe set in my home but they were here the next day to pick it up and the two guys were also very nice. I got a call the next day from the technician who was working on my set who's name I believe was Ray and he explained to me the problem with my set (he was also very nice) and told me that he had the parts in stock and could have my tv fixed and back in my home in a day or too. Well 2 days later ny set was back in my home and has the prettiest picture I have ever seen on it. I would Highly recomend Kwik Service to anyone with televiision problems
10/24/2007Provided by Citysearch -
I had taken my 6 year old Panasonic bigscreen to them. It wouldn't turn on just a blinking light on the front. The front desk person took my formation and told me that it would be just a couple days and someone would be calling me with an est. I came home for lunch the next day and had a message to call Kwik about the TV. I found it very easy to talk to the tech about the set and what the failure was. I approved the est. and picked it up 2 days later.....That was 2+ years ago.........
""UPDATE"" Set is still working GREAT!!!
I've been wanting to get another big set for upstairs but, wasn't sure about what I wanted or needed. I researched the net. checked the local stores and read the reviews-----Still wasn't quite sure about what I've heard or read. So; I called Kwik again hoping for a little help on what type of TV would be the one I needed. The service manager took time out of his day to answer all my questions...Which one CRT, LCD, Plasma, DLP??/ What's the diff between them----Even connection types HDMI, DVI, Compon, ect....Went out the next day and bought the best TV for my needs.......
They're up to date on the newest techno stuff----They will be the first people My family and I call from now on.
08/12/2007Provided by Citysearch -
It's getting harder to find knowledgable TV repair technicians these days! I was having problems with my big screen TV, so I started calling around to find a company that could offer me fast, dependable service. To make a long story short - I ended up calling Kwik Service and was very impressed. I called their office on a Tuesday afternoon and had a technician at my house the next day. The office staff was friendly and helpful. The service tech told me that he would be at my house between 11AM and 1PM and showed up at 11:10AM. He diagnosed my TV and even had the parts with him on his truck to fix it that same day. After putting the TV back together the technician checked the wiring in the back and discovered that my HD cable box was not only configured wrong but it wasn't even wired right!! He went out to his truck and came back with a cable, hooked up the cablebox -configured the box and WOW there was HD like I've never seen on my TV. The tech even offered to clean the inside of my TV which made it look as good or better than it looked the day I bought it. Kwik Service exceeded my expectations - I'm happy! Highly recommended. - Mike P
02/16/2006Provided by Citysearch -
I bought a $3000 samsung DLP, it arrived DOA. Samsung gave me kwik tv's number. They trouble shot the problem over the phone, said it was a bad lamp & they had to order 1 & it may be 10 days before it came in. So I bought a lamp myself & had it overnighted, the lamp was not the problem! I called kwik back, they said they would need to pick it up & take it into the shop, still troubleshooting over the phone, I called samsung again, they said no, kwik must do the repair in the home, so I called kwik & told them that, they said call someone else. How about that for customer service! Please do not do business with them.