Cook & Reeves Van Sales & Rentals
4443 Dixie Hwy, Louisville, KY 40216
Services: Disabled Services, Medical Services
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We rented 4/5 15+ passenger vans for a football tournament the weekend of 11/17- 19. Charged twice without explanation, but met with blame, denial and interrogation from office mgmt Chris when trying to rectify the situation. More attitude than customer when trying to obtain and explanation on why extra charges were on hold during weekend. No compensation offered or implied. A threat to be hung up on while trying to discuss situation. Has to counter with calling an officer to make report of theft because of the neglect to investigate situation before being called "a liar". Van was returned in prestin condition, on full tank and fully vacuumed before return. The MOST unprofessional rental purchase from a football team who gives over $3000 wortj of business at a time. He made it the most stressful nd uncomfortable transaction ever, another company will be used next year and beyond.