Saved to Favorites

(502) 254-4997Add WebsiteMap & Directions960 Baxter AveLouisville, KY 40204Write a Review

More Info

Email
Extra Phones

Phone: (502) 587-7657

Payment method
amex, discover, visa, all major credit cards, mastercard
Neighborhoods
Highlands, The Highlands
Categories
Other Information

Parking: Lot, Free

Wheelchair Accessible: Yes

Reviews

Hi there!
Rate this business!
What do you rate this business?First-classBetter than mostAbout what I expectedNot the worst...Disappointing
Click to Rate
RA
Rashad A.

03/18/2018

Overall
Expertise
Professionalism
Promptness

I had a super bad experience with this store, and I don't know how to express how upset I'm.
I came to the store on Saturday 3/16 around 4 PM to replace my cracked phone screen for my HTC M9. A lady told me is going to take her about an hour to fix it. I showed up a little before 6, but they were already closed. So I decided to show up the next day at 11 which is the opening time that posted on the door!
I called their number and somebody called me back minutes later and told me he's gonna come soon to the store to give me my phone and he doesn't have much time because he needs to go to his son soccer's match.
He showed up at 11:45 and never apologized for being late. The guy gave me my phone back and it was disassemble into so many parts. Apparently the lady didn't know how do it and he asked me to take it somewhere else because he has to leave for his son sport event. I told him I need my phone so bad since I'm about to leave to travel to Nashville and if you still you wanna give it back to me without fixing at least I need you to put it back together just like the way I gave it to in the first place. Then, he decided to replace the screen so fast. He put it back together, but I couldn't even start my phone because the power button won't work.
When I asked him politely to fix that or at least turn it on, he kicked me out of his store and asked me to take it somewhere else. I have to mention that the guy never apologized for everything and he was rude and he made feel that is my fault to bring my phone to fix it on his store.
Anyway, I took the phone to a different store later and apparently they broke the volume buttons, the power button and SD card tray. I had to spend money to fix the buttons and I wasn't able to fix the SD card anywhere else.

Details

Phone: (502) 254-4997

Address: 960 Baxter Ave, Louisville, KY 40204

People Also Viewed