Bryant Heating And Cooling

Bryant unfairly misled me to believe that the part I needed was hard to find and expensive either to facilitate the purchase of a new furnace or to inflate the cost of the repair. Using these types of deceptive sells tactics to intentionally mislead a customer is a very dishonest way to do business.

They don't seem interested at all about quality customer service. They are only interested in charging the highest amount possible for every service call and are willing to do whatever it takes to make this happen. Please do your research and check with other companies before you decide to use Bryant. I promise it will be worth your time.

I called Bryant in Louisville and this afternoon a technician named Gary did items that was very precise and my cooler is running perfect. I just want Bryant to know that Gary made me smile, worth every penny. I will be calling back for this over $600.00 I need done and WILL be calling Bryant.

Called for service on my furnace..I thought the pilot light was out..The tech tells me that the motor is locked up and in his opinion I should replace my whole system. after looking at my furnace for around 10 minutes tops. I was about to take out a loan of $5000-$6000 dollars to replace system. I decide to get a second opinion from a hometown company....this tech REALLY finds what the problem is....a squirrel had gone down my chimney and got stuck in the pipe where the motor is. he removes the squirrel blows our the dust and now MY FURANCE RUNS JUST FINE. Same amount of time spent checking things, but the hometown guy actually checked to see what the issue was not just shine a flashlight in the furnace and scare the living daylights out of me with these prices....sooooo disappointed in Bryant thought you guys were a good company...not so much. I'm out $105 actually when you wanted THOUSANDS....never again I've learned my lesson

I guess it's true; when people want to complain, they don't hesitate. When they're pleased with the service, they simply get on with their lives. We woke up on Saturday morning to see it was 80 degrees in our house (despite the AC being on). A Bryant rep was out to diagnose the issue within two hours, and was able to order and install the necessary part (a power supply board that was apparently damaged by lightning during a recent storm) the following day. Very pleased with the ownership of our problem and the professionalism of the repair service and people, and feel the cost was well within reason.

7/10/2015



Do not use this business they took the Adams family in Fairdale for $10,119.00 for a 3 ton condenser and a coil but did not change out the furnace, which means the unit they installed will never reach its high efficiency level. The Adams family are in their late 70's and had to finance this unit for 5 years, now they can not afford to eat. Bryant Heating and Cooling are CROOKS and will screw you every way they can. I am a Certified General Contractor for over 40 years and I know my stuff, Bryant did not pull a permit for this work and this is BREAKING the LAW in code enforcement and is a $500.00 fine to them. Always get three estimate's when dealing with Bryant. The building department is for your protection, the inspectors make sure that the work was done correctly. Bryant will tell you, you do not need a permit which is a lie, you do need a permit. Seniors Please beware, Ronnie was their salesman and you should stay clear of him.

Called Bryant heating and cooling co on 7/17/14. Ac was not blowing cold, lady on the phone said a tech would be there in a hour or so and they was. When the tech showed up I turned the ac on in the house. I walk outside and tell him the line was froze yesterday so I turned the unit off . He says there is no freon so I ask him how much does it hold he said 10 pounds. He then tells me I have a hole, he said I can put in freon at $75 a pound. I ask can you find the hole he said it would be $166 to check for the hole. I then ask how long would the freon last he said he didn't know. He said he could put in 4 pounds of freon. He said the unit is old, I told him it was replaced in 2004 he then said it was a cheap one he recommended to replace the whole unit for $3400 I told him to forget it and paid him the $58 fee for coming. I then called Robbins heating and air they came out the next morning inspected the unit checked the freon level and told me I was 1 pound shy of what it needed. They put in a pound of freon washed out the unit I have ice cold ac once again. Bryant was going to get me for 4 pounds of freon at $75 a pound plus $166 for looking for a leak. BEWARE of BRYANT HEATING AND COOLING the tech was Ronnie.

please dont use this co there mrg are rude jamison and anthony jr had an installer steal and i was told that i was a lie now we find out that he did the other installer confused that the other installer stole it thank you travis i no it was hard to turn on ur fellow man but it was the right thing to do thanks again unlike ur leaders jamison and anthony jr i still want my money back and take ur unit i will get a co that i can talk to when things are good and bad sloppy job putting these unit in

THERE CROOKS my furnace was making a noise every now and then the service guy said it was shot as well as my ac unit, and it would cost 6000 to replace it, i got a second opinion and the guy came out removed and cleaned the pilot and charged me 75 bucks