Brooke's Pro Cleaning
4314 Murphy Ln, Louisville, KY 40241
I prepaid for 3 hours of cleaning in December 2015. To date, Brooke has not performed the service nor refunded my money. After trying for nearly 8 mos to schedule the appointment, she cancelled the day before. She then confessed to having too much work and personal issues and would refund my money. To date, she has not.
We've had our first cleaning with Brooke and Darryl. So far, so great. Our house definitely needed a thorough cleaning, and they delivered. They were courteous and professional. If this is an indication of future cleanings, we will have finally settled on a cleaning service.
I purchased a cleaning for my wife for her birthday. Great from the first call! I used the GMAIL submission option on their webpage and got a response the same day. Brooke helped me understand how the cleaning experience worked and made it seem effortless. They did a great job and I've never seen my wife be so happy! Thanks again!! John
Brooke and Darrell showed up on time and ready to work. They did a professional job and definitely got our money's worth. The kitchen and bathrooms were the cleanest we have seen in a while. We loved the way our home smelled. We will likely have a long standing relationship. Thanks guys job well done.
Unreliable, unprofessional, uninsured? . . ..
Never came on time, always had some sort of excuse as to why they couldn't be there when they said they would arrive, sometimes it was later in the afternoon, sometimes they would ask to come the next day. Its pretty tough with kids to plan their day around unrelianle people.
In general pretty surly people in your home, and they do a pretty average job. Its not good really, but not horrible either. They banged up a lot of our wordwork, and probably clean slightly worse than you could do yourself, of course you aren't doing it, so there is that benefit I suppose. When they did show up they just seemed to be put out.
Finally, I am not so sure these guys are insured. We asked for information on their insurance and they refused to provide it - needless to say the average performance and poor reliability we fired them, but I would worry if something happened to your home if these guys would just run for the hills and you would never hear from them again.
Good cleaning ability. They were on time and professional. Brooke offered some great advise and we are planning on using them again.
Took awhile to get scheduled but well worth the wait!
Brooke and Daryl are running a great business and providing honest quality work.
I have been using this company for over 5 years
All our family knows is respect, honesty, loyalty and quality
As A business owner in this community I know that using groupons can be very confusing but READ PEOPLE! It's not hard to understand what your buying if you just read and understand it. Would you buy a car without reading the fine print and finding out all the details NO......Would you eat a place where you didn't know the type of food they were serving NO....... O.K. I know this cleaning company and they have never not followed through with their obligations nor advertised false information about their services. You be the judge people and REALLY Told all your friends on Facebook well post this review on Facebook Because that's what our worlds coming to obviously!
Kuddos to Brooke's Pro Cleaning for being such a asset to Our community!
I've never been so disappointed. Got a groupon for my birthday for 1 detailed cleaning, 2 hour basic cleaning AND 2 hour follow up. This turned into "man hours", which apparently meant 3 people working for 45 minutes. She brought 4 and spent an hour cleaning my bedroom, my bath and half the hall bath. There is no 3rd visit, just check the fine print on the web (not the coupon), and well, "it is what it is". So sad. And, all my FB friends knew I was getting it.
The Groupon purchased in this deal was a house cleaning package that included 3 man hours of detailed cleaning and a 2 man hour follow up which we completed just like we were expected to. I also brought an extra employee for the cleaning at no extra charge and stayed an extra 15 minutes. The condition of the home was very bad and required a 6-8 hour cleaning which the groupon didn't cover. I understand groupon deals can be confusing but he cannot complain about the quality of work. We did all we could do for the condition that the home was in. I as the company owner know the work we did and the quality we put in to the cleaning considering the condition of the home your master bath, bedroom and half bath are certainly cleaner then they have been in a long time. Sorry if it didn't meet your expectations or that you were confused about the groupon deal. I know we did the right thing and exactly what we were supposed to do per the groupon deal! Brooke