America Urgent Care
645 S Roy Wilkins Ave, Louisville, KY 40203
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The medical staff was pleasant and professional when I went to American Urgent Care to be treated for flu-like symptoms. However, when I received my bill I noticed that they charged me for a flu test which was not administered. I called the billing office to discuss the error and the representative proceeded to tell me that my chart indicated I came in for flu-like symptoms. This, of course, was accurate. She went on to tell me that my chart indicated a flu test was administered. Since I know that a ful test was not, in fact, administered I indicated that charging someone for services that were not performed was fraud. I then advised that I was going to report the occurrence to my health insurance carrier. The billing representative became very defensive and very unprofessional. I spoke to the Clinic Manager to make him aware of the occurrence and he was also very unprofessional and accused me of abusing his staff and using "four letter words". What? I have worked in the health care industry for over 20 years and I find it very unfortunate that a medical clinic serving the community is fraudulently billing and disrespectful to patients. I reported this incident to my carrier, but how many patients would not know any better and proceed to pay for services that were not performed? If you receive services at this clinic, please review your bill very closely and report any services you are billed for that were not performed.
I have been to this establishment on four different occassions and each time was just as good as the first, if not better. There is absolutely NO wait time. The doctor has always taken care of us (myself and my daughter). As a matter of fact, my daughter fell at school and had a "scrape" above her eye and I took her there to be sure she didn't need stitches. Turns out, she did need stitches and the doctor took care of that (and she doesn't have a scar!). As he progressed along w/ his examination, he realized that she had a possible concussion. He had her transferred by EMS to Kosairs and it was that decision that saved her eyesight from permanent damage. Not only did she have a concussion, but she had a fracture that if not treated immediately would cause permanent damage to her eyesight. I would absolutely reccommend this facility to anyone needing fast, supperior care.
Insufficient care and unprofessional staff.
I think your opinion is influenced by personal issue , it will be very helpfull if you can date of visit if you are true pt