All America Pool Co Inc
4646 Dixie Hwy, Louisville, KY 40216
Contact UsContact Us
Services: Pool Enclosures
Wow...what a great company and awesome customer service. Installed our in ground pool, fall 2017. The entire process was enjoyable. Very professional for from sales, installation and customer service. Only pool company in Louisville that returned our call and provided a quote.
Visited the store 3 times over 4 weeks to inquire about an in ground pool cover. the first time i was told the person that handles in ground pool covers is on vacation and wont be back for a week and they offer to take name address and phone and will call when they return 2 weeks pass and no call so i go in again and told he isn't here today leave all info again and still no call go in the next week and told the same thing leave all info and no call so then i decided i call before making the ten minute trip for nothing again and the person who answered the phone with "All American Pool" , no name was given and whom i will assume could not have been this inept so i will say pretended to not know what an in-ground pool was let alone a cover for an in-ground pool nor did he have any idea if there was a person there that handled such things and then just put me on hold for 11 minutes before i hung up. These people seem to not care if they get your business or have any idea of what customer service is. The only good thing i can say is that at least they were polite and friendly while visiting the store in person even though they lied about using your contact info to call me back when the in-ground pool person returned.
After 7 years and 30,000$ later our steps cracked finding out that only the top step had been supported which is wrong they all should have been. AAP cracked the side of our pool installing because they forgot to install the return lines and had to bust into their concrete which cracked the side of one of the panels NO BIGGIE TO THEM and NO DISCOUNT FOR US now after losing g lots of water every season and the steps cracking we know why POOR INSTALLATION. And AAP always has bad additudes if you question their work. Believe me they were super nice till they were PAID IN FULL oh here's a kicker we paid 5000$ extra for jets way overpriced now we learned and the lines they used underneath are wrong type for the job and they are unprotected and in time they we bust and there's nothing that can be done about it except tear up all concrete and that's not happening APP DOES NOT BACK THEIR WORK OR RETURN PHONE CALLS AFTER THEY GET PAID DO BUSINESS WITH THEM AT YOUR OWN COST CAUSE IT WILL COST YOU������������
I would give them NO STARS BUT I COULDNT POST TILL I GAVE ONE.
I stand corrected it was the drain lines they forgot not the return lines so I had to add to be truthful
We had our pool installed last summer. Michelle and the team at All America Pool are very helpful. If an issue arises, Michelle is on top of it and makes sure to keep things running smoothly. Great personal service! I would highly recommend them and have. If you want a company that's NOT here today and gone tomorrow then, All America Pool is the company for you
I have never been disrespected in my life everyone was rude the staff at the desk had I guess the owner come out to my house and he kept asking do a couple of gay women live here he asked about three times even my wife overheard him asking. Two weeks went by no one called back so I called the ALL AMERICAbaN POOL company back they said we won't be coming back to your home thank GOD a company like that should not be in business someone needs to do something my children really hoped they could get the pool up and running
I'm writing this in response to the review that was written about my company. My name is Michelle Pence and I am Vice President of All America Pool. We are family owned and operated and have been for over 25 years. We are in business still because we have taken care of our customers and have a proven track record of doing so. I'm aware of who this person is that wrote the review and to my best knowledge his problem was addressed and reinstalled at my company's cost. We do NOT install aboveground pools they are done by independant contractors. I personally handle all if any complaints of my company and strive to maintain a growing and ethical business.
06/16/2010Provided by Citysearch -
All I can say is I have no idea how this place has been in business for so long with the people that they hire to install the pools. The people that you deal with when you go into All American to buy your pool are wonderful. The people that they hire to put their pools in are a totally different story. We paid all our $ for our pool and have not really been able to use the pool for 2 years. We have constantly had to drain our water and have things ""fixed"" because of the pool installation that we received.
I can only assume that the people that reviewed above work at All American Pool.
Take your business somewhere else.