Last June I called ahead to make an appointment to test drive a Volt. I'd already decided to buy a Chevy Volt at some point & wanted a test drive to complement what I'd learned on You Tube. I may have arrived a few minutes early but there wasn't a crowd in the lobby so I was a bit discouraged to need to wait. This was the only downside to my visit and the reason professionalism only gets four stars. Still, the salesman who greeted me was friendly, outgoing, knowledgeable and extremely helpful. Dan took me on the usual test drive - local and lightly traveled local streets. When I go back to buy I'm going to take the Volt on the expressway for a little better feel. Dan gave me as detailed an answer as I could have wanted to every question I asked. I said what I really wanted was the blue Volt I had "built & priced" online. Dan walked to the back lot and shortly returned driving a blue Volt. Dan and I continued to exchange information over the next few days including two lease offers he had gotten from the financial department. One for each of two different mileage quotes. I wasn't interested in a lease and told Dan I needed to work on my down payment. I never felt as though Dan was a salesman, there was no pressure, he was very willing to go the extra mile. I am close to the down payment I have been working toward - paying cash for the full price. And I will be contacting Dan when it comes time to buy.
I ended up purchasing a new car, a 2015 Ford Escape. I really, really enjoy this SUV! It came with a few neat things most people don't need when they buy a car, but for a really low monthly payment and some warranties still left on the vehicle, I believe I got a pretty good deal. I feel like I could have gotten a better one if I waited a day and left the salesman and financial guys work a little harder to get a better price, but for a 2015, a $204 car payment is pretty low. David Reed is probably the best car salesman I've ever had to deal with, and unfortunately, there have been many. He actually seemed like he wanted to help me out and offered additional assistance after the actual sale. He's been there for 21 years, and I recommend him, especially if you see something a little above your budget.
This was my first time purchasing a vehicle and might I say this was a wonderful experience. I even got picked up by Big John!!! Mike and John were so nice and patient, they really took time to get me the best deal I could get. I honestly thought i wasnt going to leave with a car but these guys worked 4 plus hours just to meet my needs! I couldnt thank these wonderful men enough. I can tell these guys are really into satisfying their customers instead of just trying to make a sale. If you need a car these are the men to go to. Call them go to guys! Thanks again guys i had a wonderful car buying experience :) I respect your companies drive and hustle#salute Cierra
Our KIA Sorento lost a fuel pump about 20 miles outside Louisville and the KIA Store East was the closest dealer. The roll back took our car there and the entire staff from General Manager, to Shuttle Driver were more than helpful and courteous. They did everything they could to get us back on the road to NC which included removing a fuel pump from a new vehicle and ordering an additional part that was overnighted to the dealership. The mechanic fixed our vehicle in record time and we were on the road in no time. I would highly recommend the service department at this dealership. They were great, as was the entire staff. They have our heartfelt thanks.
I bought a 2 stroke scooter and had to take it back repeatedly during the first few weeks due to not being able to get it started or keep it running. After a few weeks I was tired of dealing with it and I asked for a refund. I was offered 70 cents on the dollar or for them to sell it on consignment. After a heated discussion the owner agreed to give me full price in trade for another more expensive bike. The bike I traded it on is a 4 stroke and so far it has started everytime. The sales staff and repair staff are great. I was just surprised when the owner resisted a refund or full price in trade.
My family and I went to Town & Country Ford here in Louisville Kentucky to buy our Ford Flex from our all time favorite salesman, TIMMY BRADLEY. Our experience was more than enjoyable. Tim and his staff were not only caring & professional, but they worked extra hard to meet all our needs , above and beyond what we ever could have expected. My children were offered cartoons & refreshments, which made our visit tons smoother. I feel as if I could not elaborate enough on our visit. If anyone is the market for a quality & reliable vehicle, Tim Bradley is the MAN !!
I found my Benz on Autotrader.com and I contacted Patrick Williams at Tafel Motors. From the 1st word "Hello", I knew he wanted to sell me a car. He sent me a personal video of the car and emailed me the complete background information including the carfax, service records and previous owner information. After I talked to the previous owner, I was ready to buy my new Benz, He even picked me up at the airport. I highly recommend Patrick Williams and the entire staff at Tafel.
Last Friday I had my car almost shut down on me. I work two jobs 7 days a week about 12-15 hrs a day.. I didn't have an appointment, I showed up as soon as they opened. I went inside and was greeted very promptly and nicely by Donna, She inquired on what's was wrong looked it up and within 5 minutes I was out the door with the rental to proceed to my busy day. They went over and beyond to make sure I was taken care of. That's what you call GOOD CUSTOMER SERVICE. Thank Ford
So far so good. We bought a Used 2007 Ford Freestyle today. Saw it online. Drove from Vine Grove To get it. Called in advance to make sure it was still there. They were able to find a better interest rate then we had originally thought. The staff was polite enough. Gave us a great deal, though we do have to go back for some much needed detailing of the car. It was quick and I hope we made a great decision going with Town and Country Ford Louisville!! Thank You guys!!
Not with my Volvo. These people are very good and I mean VERY good at solving Volvo automotive problems, with a minimum of cost. They know their stuff, and do it everyday. While specializing only in Volvo makes of vehicles, they have become the creme' de la creme' for efficiency, and accuracy when diagnosing and repairing your vehicle. And no, I won't go anywhere else. When I purchase a used Volvo, I make sure it is a JR serviced Volvo also.