In all my years of construction/remodeling I’ve never dealt with someone so unprofessional, belligerent, and vulgar. I decided to rent a dumpster from Monster Dumpsters Louisville at 642 Mix Av Louisville Ky, big mistake. After calling, texting, and emailing for 2 weeks with no one answering the phone or returning emails etc during business hours I decide to call late thinking at least I would get an answering service for the business. Well I call at 11:20pm at the # 502-314-5311, which is the # that is advertised all over their website as the business phone #, and the owner Russell L. answers to my surprise. I go on to tell him I thought I would get a business answering service but since you answered, I need to get the dumpster hauled off from the house. He goes on to tell me that the 502-314-5311 # I called is a personal #. Which is a lie as it’s advertised all over his website. He also says his truck (singular) is broke down and can’t get to it. (Before he had stated he had multiple trucks etc for dumsters)I said,”well I need it hauled off.”Russell L. (Owner) then says,” Are you fkn stupid? It’s broke down!”I said,” Excuse me.”He says,”Are you fkn stupid!?” I didn’t cuss back and said,,” Look I just need your Dumpster hauled off. You’re costing me a lot of money and people we are showing the house to keep asking when the dumpster is getting hauled off.”He goes on another tantrum asking if I’m drunk and slurring words. I’m sitting on the phone wondering what is this guy’s problem, so I ask One more time when he can get dumpster and he starts again repeating over and over like a kid,”Are you fkn stupid?”I just hang up the phone. This is how the owner of Monster Dumpster of Louisville runs business and talks to clients. I also talked to other owners of dumpster services and this is this company’s reputation. This is why they have an F rating when you call BBB. I’ve never taken time out to write a bad review but people should be aware of this company
7301 Grade LnLouisville, KY 40219
From Business: Grade A & Amen Auto Parts, is a company specializing in New and Used Auto Parts, as well as automotive and metal recycling. The Auto Parts division is engaged in …
Got ripped off for about $70-80 on yellow brass. I had two buckets of yellow brass, one of low grade and one top. They measured both as low grade, scum bags....
Your driver who picked up today 11/15/2016 at 3001 S Melrose left the container on its side with several items of garbage on the street. I have a picture and will be sending to to Jeffersontown City Government. A Potts neighbor at 3003 S Melrose St email@example.com
Miscommunication between me and the company contributed to me having a misconception of this business. Therefore, I have changed this review to be positive. Thank you, Russell, for the phone call, helping to explain the situation.
If one snowflake appears, you will be skipped for the week. Want something extra picked up? You better arrange it beforehand or it will get left behind. The only reason we use them is they are the cheapest, by far. But you get what you pay for - big time. I'll be glad when we move and are done with them. Terrible company.
Monster Dumpsters delivered my dumpster within 2 hours of me calling. The driver was very friendly and courteous. I had an emergency this morning and had to get dumpster removed and the owner came out on his day off to help me load the dumpster and get it out of here. I will definately use them again. ThanksMark
Rip off artist. Their scales are crap, and they rip you off on carton weight. I had yellow brass in a walmart bag and somehow that little bag weighed 3 lbs. Walmart needs to look into those bags. I will never use these rip offs again!
We had Rumpke trash service for more than 12yrs in Northern KY without a single issue. So when we moved to the Louisville area we decided to use Rumpke once again. Boy was that a mistake! The service was absolutely horrendous! If our trash cans got emptied, the cans were left in the road, even after numerous complaints about it. We paid to have (2) garbage emptied every week, they would empty one and leave the other full. We would call, they would dispatch & no truck would ever show! So, we would call again & once again no truck would ever show! On the 3rd call the person on the phone was rude and had the nerve to tell us that she had dispatched a truck on the days we called. Yeah ok but they never showed & our can has been sitting on the curb for 4 days. This was not a onetime occurrence. If the weather was bad they didn’t pick up at all. Ok, we can understand not picking up on the day the roads are bad but they never bothered to pick up at all. It gets even better. Not only did they not pick up but we were billed for the service “unless we” called to get the credit for no pick up! I’ve never heard of a company making the customer responsible for them failing to provide their service! I do not recommend!
Beware! this place is ripping off their customers, trying to pay you only $110 a ton for your scrap steel when it's worth way more! They are coluding with the scrapyard across the street to artificially bring prices down. Don't fall for it and don't let them scam you out of your scrap!
I recommend derby city they pay top prices and are good and friendly people and their to help you