The scheduling people or women is so unprofessional. Took over month to see a Dr. That after 1st appt had reschedule cause they somehow didn't have confirmation number from my insurance. So after finally seeing Dr. He has me do lab work, and recommends a colonoscopy. They schedule one 3 months later. A week before date, women calls all frantic. Says has to reschedule, my insurance don't cover at the outpatient center, has be done at hospital. I ask why wasn't all this confirmed 3 months ago. Was told my insurance just now got back with them and rejected it. Call my insurance to find out why I was denied and why it took so long. My insurance says they didn't deny anything and haven't received anything about a colonoscopy, and that requests and confirmation take max 14 days and can be approved in little as 24 hrs. Call women back, tell her what insurance said. She said they haven't contacted insurance, they KNOW my insurance only covers at hospital that why it needs be rescheduled there.
This place is a mess. The office women are the most condescending group. When my GP originally referred me and gave me a date for an appointment, I arrived the month later as scheduled. The women asks my name and who I'm seeing. I may of been told Dr name, but forgot. To me, I just need my problem diagnosed, so as long as I'm scheduled to be there it is irrelevant who I see. So I say I don't know. The women acts like it's a problem. Does an exasperation gesture and proceeds to tell me the process of what she is doing "well you have to hold on, I need open a different screen, info YOU need is on different screen than I'm on, oh ok here it is, what was your name again, ok you are seeing Dr Brown". I'm thinking good, problem solved. I didn't care, You asked me, not me asking you. Next she asks for my driver's license and insurance card. Starts entering all my info. Now in my mind, I'm thinking 'shouldnt my GP have sent all my info when they referred me and set an appt.' Next she starts
Absolutely, positively the most dysfunctional medical practice I have ever encountered, in spite of the fact that the doctor i saw was really good and a good guy. The administrators of this practice make patients feel like livestock. If you call, you have to wait a minimum of 20 minutes to speak to a human. My last visit, I waited 45 minutes in the exam room for the doctor to arrive. Worst of all, when they schedule followup procedures, the doctor tells you that someone will call to schedule the appointment with you, but that call never comes. instead, some administrator from the office schedules an appointment at another facility without consulting you and then sends you a letter in the mail telling you when they have decided you need to show up - regardless of whether you are available at that time. The last time this happened, when i called to cancel the appointment I was actually told on the phone "we don't consult patients' schedules when scheduling procedures".Absolutely ridiculous. Avoid this toxic practice at all costs.