Hometown Hauling is a horrible company to deal with and I recommend not using any of their services. I purchased yard waste removal and have been missed multiple times. The customer service over the phone is very rude when you call in with an issue. A few weeks ago, part of my trash was dropped all over the street when being picked up, and the workers simply left it there in the road for me to pick up. Finally, someone decided to use my yard waste can as their trash service, and placed a trash bag on top of my yard waste. So when the driver came through they skipped my house because a trash bag was sitting on top of the can. I called Hometown Hauling, and the woman on the phone became rude with me, said she was talking to a supervisor, and then came back on the phone and said they have already been through and can't pick up my yard waste. Then she randomly told me to contact some name and started rambling out a phone number with no explanation of who this individual is or their affiliation. Beware, if you choose Hometown Hauling this is the type of service you may receive.
Serving the Louisville Area.
From Business: Monday-Friday, Call for Quote. ZTERS provides dumpster rentals, portable toilets, fence rentals and more. Portable toilets are great for special events and construction sites. Construction site porta-potties are serviced weekly and billed on a monthly basis. Zters also provides all types of commercial dumpster services and…
Serving the Louisville Area.
From Business: Monday-Friday, Call for Quote. Zters provides dumpster rentals, portable toilets, fence rentals and more. Portable toilets are great for special events and construction sites. Construction site porta-potties are serviced weekly and billed on a monthly basis. Zters also provides all types of commercial dumpster services and…
I had a great experience with the sales rep Aaron and his manager Chris. They are some of the best customer service agents I have ever dealt with. I…
4915 Lea Ann WayLouisville, KY 40219
Never picked the trash up at one my investment properties. Was told to sit the trash out Friday, and they would pick it up. Never happened. How hard is it to pick a can up?
My blacktop road was resealed and the men put a tape across the drive and tied it to the garbage can handle. Next morning your men untied it, dumped the can and retied it. Along with all the debris they pick up on the road that comes from dumping I thank them. They do a great job
I noticed my trash can had disappeared. I called to find out what to do, and was told my can had been taken due to lack of payment. I reminded the customer service rep that I was on auto pay. The rep rudely told us our payment did not go through. After looking at my account, there was no attempt made to retrieve funds from my bank. When I called HHC back with that information, I was told I had to pay a fee for them taking our can away, a fee to deliver another one, some late fees. This by far the worst customer service I had ever received from this company.
(07/17/2012) Hometown Hauling USED TO provide excellent service at a good price. Recently they have adopted ridiculously strict policies about what they will pick up: Exactly one of their wheeled garbage cans, plus only two small cans or bags of trash (unless the guy thinks it is too heavy for him), plus a maximum of one "large" item a month provided you call them in advance to schedule the "large" item. If you never have more than one can of garbage a week, they still provide average service at an average price; but with only weekly pickup their total lack of flexibility just doesn't work for a family.(10/15/2015) Completely Unacceptable -- this is the second week in a row that they have simply failed to pick up my garbage. Both times it has been a single one of their wheeled cans, positioned at the curb the night before (so they can't say they came before we put the can out).
I've had their service for 16 years. Customer service is friendly. Drivers are polite and have picked up trash that spilled, when being emptied into their trucks.
Stay away! We always put out their can as well as one personal can. When I went to retrieve them after it was picked up I found that my personal can was cracked all the way down and rendered useless. I called and was told that "due to cold weather" my can was liable to crack and they are not responsible. Coincidentally (or not), whenever I go to pick up the cans, theirs is always placed nicely on my driveway while my personal can is always tossed on my grass on its side.
To whom it may concern,After I pay my service up for three months, I have waited over a week for a garbage can. Not having the large can, I had to set several bags out. My two small cans were emptied, but my bags were left. I call to find out why, and it's in the policy not to pick up more than three bags. I don't have the big can to put the bags in. So, now I am stuck with bags of trash sitting in my front yard, after I have already paid for a service to remove the trash. Looks like I have gotten the short end of the stick. I will be sending a review in to BBB, Hometown Facebook page, and the Yellow page review. I am not getting the service that I paid for. I feel like my hard worked for money has been put to a waste with this company. I will be shopping for another garbage company, after January.Thanks,A very dissatisfied customer.Amanda
Honestly giving this place one star is too many. Driver has repeatedly forgot to pick up trash, but three quarters of the herbies on my road are thrown willy nilly. My herbie was recently thrown down the five foot embankment in front of my house with trash still in it. Really crappy service.
Switched to this hauling service based on services offered and the pricing. Website is very friendly and looks to provide ease of service. However, after having dealt with the customer service provided by this company over the past 4 months, I would say that that need a lesson is what customer service means. Very disappointed.