Always been a fan of Enterprise because the rentals are always like new and the personnel are the best but this time our van had a major smoking smell and was not clean. The attendant did give me the option of switching but the van next to it was not that clean either. I took a Mr clean sponge and wiped the inside and hung a car freshener. Otherwise I would have given 5 stars...we have another trip in October and another vehicle reserved hopefully things will be back to clean... Maybe a bad day for the clean up crew... Still think Enterprise is the best!
The overall process was great. Our counter service was quick and our drop off was exceptional. The person greeting us was very gracious. It is an easy access airport also. My only concern was that Alamo was the farthest from the terminal entrance. So walking it was a bit tedious with luggage. It happened to be cold and very windy those days and no overhead protection. It would be more of a concern with precipitation falling. Maybe a type of overhead type walkway from terminal entrance to the end of lot might help a lot. It still was a nice experience.
Their staff were very courteous, professional and helpful in many ways. While the selection for small suv's was minimal, I enjoyed driving the Jeep Compass very much. It handled nicely with excellent acceleration, and had comfortable, spacious seating. Cargo space was nice as well. The reservation website was user friendly, even for this old lady. Hahaha. If I ever find myself back in that area will definitely use Enterprise again! Kudos to a public friendly company!
I reserved a full size car but they didn't have any in and "upgraded" me to a small Jeep SUV. It was the most uncomfortable vehicle and my back was having spasms every day I drove it. Checking was quick but I had to wait nearly 20 mins for someone to inspect the vehicle with me. Return was quick but total was over $20 more than my invoice. I had to go inside to resolve it. Not impressed at all.
I always use Enterprise when I need a rental car. I was in Louisville due to a family emergency and contacted Enterprise on short notice. After a long flight from Phoenix late in the evening I arrived at the Louisville airport. The Enterprise customer service representative was wonderful and had a car ready and within 10 minutes I was on my way. Thank you.
I have rented cars from Enterprise for over 5 years. I have enjoyed their service overall. I recently started renting at this location and I love the service. David is always cheerful and smiling. Overall, the staff are prompt, friendly, professional, and always smiling. They made me feel comfortable. Keep up the GREAT WORK!!!!
Alamo Rental, sister concerned of National Rental is a good tie-up to enable the car users to get the cars quickly without any hazzles. The personnel is really reliable and the car was in a good condition during the pick-up, which is significant compared to other competitors. Hope this tie-up beats all other rental cars.
I was unimpressed with this location. The representative started off very friendly, but as I declined addition insurance became very short with me. The car we were assigned had nearly bald tires, and stains on the front seats. I would expect this experience from many other companies, but Enterprise should deliver better.
Great experience, wonderful car. I do have a suggestion though...why give me 2 keys and a valet key, with warning of hundreds of dollars to be charged for lost keys; but you put them on a cable of some kind which prevented them from being separated? I couldn't keep one separate for instance in case of lock out.
I would have given Service 4 or 5 Stars, but one of the employee's lied about what it would cost me to have insurance on the car. He had figures written down omitting the actual cost of Insurance, so when I signed the contract I thought I was getting everything for that one price.