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I would first like to mention that the store is very clean and the majority of the staff is friendly. I walked in this store and was greeted by a gentleman who later saw me looking at the tougher dog toys. He asked what kind of dog I have and recommended a toy that he stated was long lasting and that his dogs loved it. I ended up purchasing the toy he recommended and three hours into having it home, my dog tore through it. I then read the return policy and went to the store a few days later to return. The girl up front stated she did not believe I could return but would have her manager make the call. The manager stated that due to it being used and broken, they could not issue a refund or even an in-store credit. The return policy on the back of the receipt and the website state "If you are not 100% satisfied with your purchase, you can return it to one of our retail store locations. Items purchased in-store can be returned with a receipt within 60 days for a full refund in the original form of tender." There is nothing stating that the product cannot be returned opened or used. How can a customer be satisfied with a product if the item has not been used? Petco either needs to update their return policy or train their staff better. Only reason for the two stars is the clean environment. Would like someone from Petco to reach out and explain the return policy better so that I can positively update the review.
Best shop in town & surrounding areas for salt water fish, inverts & corals! Amazing colors. Well kept tanks. Advice from Paul is always spot on. #aquaticaforlife
Best pet shop in louisville, I would recommend always buying anything related to birds from here. I bought the sweetest bird ever from here!
Absolutely love this place and Dean. He is super friendly and extremely out going too help in any way he can. I would refer anyone too go see him !!
Deans Pet shop is the best ! Dean is so compassionate about animals. I called different places for help with my daughters sick guinea pig and no other pet shop or vet cared enough to help . Dean took a look at the Guinea pig and knew she had a eye infection right off . I will never go anywhere else when getting a new pet ����
Dean is very knowledgeable and easy to deal with when it came to the purchase of our pomibear puppy. Took him to the vet as requested an got a clean bill of health so everything was great and would do business with him again for sure. From start to finish A+ service.
Terrible customer service! If the smell and cramped animal conditions don't tell you to turn back and get in your car, then the "highly trained" staff and their attitudes will. Tried to give them another chance after a year or so of staying away but things have just gotten worse. You won't get a quality pet here. Go to Dean's pet shop or Sandy's.
Local, friendly, family owned independent business. The staff will educate you on any question you have. Never put much thought into dog food until I was given new information. My dogs are much happier and healthier and I am saving money for a better product. No complaints here!
I've never had any problems with the store, the supplies are pretty easy to find, and I have never had any problems with the employees
Excellent Service, very patient and friendly. Owner listened and answered all my questions and concerns. Very clean enviroment. Awesome experience! Thank you for new addition.