I easily set up an appointment for same day srvice on a broekn toilet. Michael Hines callled to confirm our appointment time and stated when he was on his way. Upon his arrival, he set out the red carpet and put on footies to not track anything into the house. He treated me and my girlfriend and our cat with the utmost kindness and respect. He investigated the problem and gaves us the options to choose from. Once we selected an option, he immediately went to work and corrected the problem. He even cleaned everything when he was done. He was very informative about other services the company offers and answered all of our questions. Michael provided excellent customer service as well as resolving our problem. Because of him, we will recommend and utilize the company in the future!
Mark Letner did an amazing and very professional work helping me with my problem. He came and did exactly everything i could ask for and explained everything he was doing throughly and got done fast and efficient. i definitley reccommend him personnaly if there was to be any other problem or assistence i would need for plumbing services. He also recommended me to the company himself when he heard i was going into school for graphic design and near graduating, and got me very interested into looking into it. but besides that i would like to thank the company and mark himself for the great service.
I had a prblem with my toilet on 12-22-13, in which I try to fix myself, but with not luck. I called Tom and they sent Mike H and he took care of the problem. Mike went over the cost, before he started.. After the work was done, he went over a Carefree Mnt Plan" which had thre options. Bronze, Sivler and Gold. At this time I had plan with Bryant for 179.00 for just Heating and A/C. Told Mike when this plan ends next yr 6-14. I'm going to sign up for the Gold plan, which has Furnace, A/C, Plumbing, Electric and Water Line Coverage. For only 47.00 more this is a GREAT deal.
Scheduling online was relatively easy. Received text reminders of scheduled appointment. Technician (Jason) called when he was on the way. Because of his knowledge and experience with Samsung washers, he was able to fix the problem WITHOUT unstacking the dryer; a real time saver. He insured the problem was fixed and there were no leaks before leaving by running several cycles. He gave me his cellphone number to call should I have any problems. A very pleasant person. I would recommend Sears Appliance Repair to anyone and would use them again.
I called on a Sunday, on Labor Day weekend, when I noticed a dreaded spot on my ceiling. Not only was the woman on the other end a tremendous help, she even called me back 10 minutes later to tell me someone could come sooner if I wished! He was professional, quick, and even directed me to a coupon online. I don't think any other company would have their customers seek out savings like that. When he was about to leave, he told me who I could call to fix the hole he had to put in my ceiling. Wonderful service and I would use him again!
Top notch service from start to finish. Dave B. and Roman H. were professional and prompt. (I called on a Monday at 8am and they arrived @ 1pm). They both went above and beyond. I appreciated that I knew the price up front and not only was it a fair price, the work was completed in a timely manner. Both Dave B. and Roman H. were incredibly respectful of my home and cleanliness. I will be using Tom Drexler from now on....do yourself a favor and do the same....and request Dave B. for Electric and Roman H. for Plumbing.
We are extremely happy with the service provided. The plumber, Mike H. was courteous and respectful the entire time. He made sure not to track the floor during his visit. He wrote out free estimates for the best and worst case scenarios to fix the septic pump problem and let me choose which best fits my budget. He thoroughly cleaned up his area when leaving and explained everything to me so that I understood. He was funny, easy to talk to, and very professional. We highly recommend Tom Drexler Plumbing and Mike!!
The hardware on our tub finally gave out and ran constantly. I called Tom Drexler Plumbing at 9:30 am and by 1 pm, it was fixed. Scott H. was friendly, prompt and upfront, and didn't mind my overly-friendly Welsh Corgi inspecting him. The job was done nicely and the job site left clean. Scott always put covers on his shoes before entering my home. Best of all, our water doesn't constantly run anymore! Overall, this was a positive experience. I will use Tom Drexler Plumbing again without hesitation.
I called Drexler on a Sunday morning after waiting over 4 weeks for another air company to fix my air conditioner. Mike P was at my house within 2 hours. He was very professional and explained everything to me. He went over the pricing up front and stayed in constant contact with me over the next 2 days while fixing the multiple issues that I was having. I couldn't have asked for a more knowledgeable and professional person. The only complaint is that I didn't call Drexler much sooner!!
Very satisfied customer Your plumber, Jim Williams, showed up exactly when promised. He was very careful not to track anything into the house on a miserable weather day. Service was beyond good. His dedication and professionalism to repair rather than replace not only saved me hundreds of dollars, but repaired all the problem areas in record breaking time. Excellent employee, the company should be proud knowing someone like this represents and works for them.