I had a super bad experience with this store, and I don't know how to express how upset I'm.I came to the store on Saturday 3/16 around 4 PM to replace my cracked phone screen for my HTC M9. A lady told me is going to take her about an hour to fix it. I showed up a little before 6, but they were already closed. So I decided to show up the next day at 11 which is the opening time that posted on the door!I called their number and somebody called me back minutes later and told me he's gonna come soon to the store to give me my phone and he doesn't have much time because he needs to go to his son soccer's match.He showed up at 11:45 and never apologized for being late. The guy gave me my phone back and it was disassemble into so many parts. Apparently the lady didn't know how do it and he asked me to take it somewhere else because he has to leave for his son sport event. I told him I need my phone so bad since I'm about to leave to travel to Nashville and if you still you wanna give it back to me without fixing at least I need you to put it back together just like the way I gave it to in the first place. Then, he decided to replace the screen so fast. He put it back together, but I couldn't even start my phone because the power button won't work.When I asked him politely to fix that or at least turn it on, he kicked me out of his store and asked me to take it somewhere else. I have to mention that the guy never apologized for everything and he was rude and he made feel that is my fault to bring my phone to fix it on his store.Anyway, I took the phone to a different store later and apparently they broke the volume buttons, the power button and SD card tray. I had to spend money to fix the buttons and I wasn't able to fix the SD card anywhere else.
Do not spend your money here, especially if you need repair work done. My wife's phone had a broken screen so I took it in there Super Bowl Sunday. He said no problem I'll call you when it's ready. Never got a call so I stopped back by before they closed and he said he had to order the screen and it could take a few days. He never disclosed this up front. The next day my wife found another store that could repair it the same day but he refused to give her phone back. In fact he said sue me, you won't win. There is nothing you can do. He charged us $45 just to physically get her broken phone back into our possession. He said he would call once the screen arrived to complete the repair. Friday I called because no one ever called and the screen was in. Took it back and was told it would be ready by noon on Sunday. A full week after this process started. When I went by yesterday at 2pm the phone was not ready or physically in the building. I was told come back Monday, one more day was needed. The same guy claimed the technician was off on Sundays and promised one more day or he would refund every dollar. So here we are a day later, no phone, no refund, in fact he just said I will never give your phone back. Sue me, you will lose. The cops were called and he changed his tune. But still no phone until tomorrow (supposedly). Bottom line don't spend your money here or trust them with your phone.
Do not work or buy from this company they are liars and take employees money and also under investigation for money laundering I repeat do not work or buy they will ruin your life the ones who in charge is the name Kathyrn Wilson , Christine Mathews, please be aware of these names they have a post on indeed saying how great this company is but they will take your money and ruin your life
Moved from Shepherdsville. To this new location. The new location is bigger nicer and well stocked.magic the gathering and Buddyfight card games. Plus a lot of retro games. Also offer cell phones and service.
Apparently the store it open at 10am on Saturday And I've been waiting at least 5-10 minutes nobody shows up. They are late. And they should stop making business
At this particular store the clerk tried to overcharge me $75 for two lines of new service. Went to the store on Taylorsville Road and got two lines of new service, new phones (LG k7) and cases for $100. Seventy five dollars less than the other Guy tried to charge me.
They have great customer service. Their products are cheap. Most of their items in_store are on discount. I love the environment.
The customer care is awesome! Besides, there is absolute sincerity on the products sold. Most importantly you'd find more ways to save on every dollar.
Outstandingly knowledgeable and helpful. Sandy and her team are the best. Came in for help with a phone and they helped me get a deal on TV, Internet, and home security!
I had previously given I - tech solutions a bad rating and I am going to try removing it , until then I will say there was a miscommunication between us and it has been resolved , the owners are very polite and professional and highly recommend them to anyone , my apoligies to the owners , and they do run a good reliable business .