I can only speak for my personal experience with ITech Solutions, but I will say that it was a very good experience that I had when dealing with the two brothers who work at the store. I took my Samsung Galaxy S2 into the store to see how much it would cost and how long it would take to get my phone repaired. The phone had quit charging; slowly shorting out and eventually would not turn on. ITech quoted me a price, which did not include a ‘diagnosis fee’ and told me they could repair my phone the same day. Instead of jumping on the offer, I still went ahead and took my phone to another repair company on Shelbyville road to compare what would the better deal and to ensure I did not spend unnecessary money. This company told me that in order to ‘doctor’ my phone, there would be a $35 diagnosis fee regardless of if I use them to fix the phone, and then it would take a day before they could diagnose the problem, much less to fix the problem that is identified. If I remember correctly, they did not do the repairs at their store as ITech did. It was an easy choice, and I decided to take my phone back to ITech Solutions. ITech was able to replace the charging port the same day, and my entire experience was excellent from start to finish. I truly feel that the two associates were looking out for my best interests. I showed a strong interest in another phone while there, but I was told that it would still be my best option to have my Galaxy S2 repaired instead of me buying a new phone. They told me that I would save money and would still end up with a better phone than the one I was going to buy. The extra expense just was not necessary A few days later I went back into the store and bought a battery from ITech and once again both brothers were very personable and helpful, and both remembered me and my situation in great detail. They made me feel as if I was a longtime customer that had been coming there fore years. Both gentlemen seem to be genuine, caring, and honest, as one could expect from a good business that provides honest service.
I busted the LCD screen on my Samsung Galaxy Note 2. Cell Phone Doctor did a great job repairing the screen. On their website it says, "Some of the most common problems we see are water damage issues and cracked screens. We can solve both of these issues quickly. In fact, if you drop your phone off to us by 3 PM, we'll have it fixed and ready to go by 5 PM the next day." But when I went into the store they had me sign a form that said that I recognized that they do NOT guarantee that I'd get my phone back the next day even though I dropped it off at 10am, the moment they opened the store; so their policy seems to be different than what their site claims. And in fact my phone was not done by 5pm the next day, so I had to wait another 24 hours. Because of this discrepancy between their advertising and their actual policy I will only rate this place with 4 stars. But, other than this inconvenience, the fix was done perfectly. The price was slightly higher than I had seen at the kiosk deal in the mall, but they can take up to 2 weeks. So overall, I would definitely recommend this place over the kiosk. My repair was done in January, 2015.
I am a subscriber to Boost Mobile (the Prepaid Nextel [now Sprint]). I had visited the Boost Mobile store at 3415 Bardstown Road to get a question about my account resolved. The staff at the Boost Mobile store was very rude and could not get my issue resolved. Dismayed, I walked to the Sprint Store down the street at 3333 Bardstown Road across from McDonald's to try my luck there because Nextel and Boost are owned by Sprint. The manager was the person who assisted me with my questions and was very helpful and got my issue resolved! I highly recommend this store to all Sprint, Boost Mobile, and Virgin Mobile subscribers to take care of your account needs! 5 Stars, what more can I say?
I am a little late at posting this. I have a POSH phone that my child broke the charging port to and I called around to find a fix for it.. I called a few places and no one worked on it until I found I-tech!!! The were GREAT!! they told me no problem bring it in and we will take care of it.. an hour later it was fixed and cheap!! I decided to take my husbands phone in when I went back because it was unusable due to a cracked screen.. AGAIN.. no problem.. fixed in about 2 hours and at a good price!! I will only use I-tech after this!! Both phones work like brand new and they were very nice and the best price for the screen replacement anywhere I had called!! Thanks again guys!! GREAT JOB!!
My iPhone had stopped charging I took it to Apple was told I would either have to pay $175.00 for a new internal battery or just update to a new device my phone is in perfect condition so I started looking at reviews and I found I tech these guys are amazing the owner is very nice extremely professional my phone was repaired within 50 minutes and the owner did a thorough check on my phone to make sure nothing else was wrong or damaged I would recommend this amazing business to anyone that wants honest and very reasonable work done on any device there great����
After going to a different cell phone repair place with unsatisfactory results, I went to I-tech solutions. Andy was great! Really nice guy and quite obviously very knowledgeable. He told me he could fix the problem and it would take 2-3 hours. An hour and a half later he called me up to get my working phone. We checked it out before I left and made certain all was good and the bill was less than the other guy wanted for the same job but he was going to have my phone for 4 days! I will never take my phone anywhere else! Thanks Andy!
today was my second time doing business with the gentleman who work at I-tech solutions. The first time I needed a replacement cel phone, they took their time showing me their selection. (which is quite large for all providers). they sold me a galaxy s3 for a great deal. A few weeks went by and I dropped and cracked my screen. I called around looking for the best pricesand they couldnt be beat. they fixed my phone quickly and very well. I highly recommend this business! I will continue to use them! very friendly owners
I had an iPhone 4 I came to I-tech solutions and traded in iPhone 4 for an iPhone 5 and payed a decent difference for it. The guy that helped me took very good care of me and gave me different options so I could get the phone I really wanted. Everybody come to this place, the phones aren't expensive and they give great service and will answer any questions you all have for them. I will definitely come back if I decide to get another phone. Gracias :))
I was totally impressed with this place!! My Samsung S3 kept shutting down and would not turn on, I was in need of all my contacts and photos so I could tranfer them to my new phone. I walked in and told him my problem, he knew right away what ithe problem was and guaranteed that he could fix it. It only took him 30 minutes, my phone was like brand new. Great customer service!!! Thank you I-tech solutions ���� I walked out a happy camper!
I would highly recomend itech solutions to anyone thats needing cellphone repair, or just wanting another phone, the bothers that own this co. Are very friendly, i traded my iphone in on a galaxy, and they gave me a very reasonable and fair price difference, I will definitely return in the future if I have any cellphone needs or accessories, so if you havent been here, then I highly recomend ITECH SOLUTIONS, thanks guys for the excellent sevice