Dealer responded very quickly to my question.
On Friday January 19th,2018 we had a meeting as scheduled with Cliff himself of Cliff and Sons auto.Things quickly took a nasty turn ,as Cliff began using profanities and told me to "Get the hell out of my Damn building Now ,I'm not gonna listen to this shit"!Telling me and my girlfriend that he would not help us,we both left their dealership asking each other Did that just happen? Letdown and still unsure if Cliff and Sons auto had truely just sold us a 2007 Mercury Moutaineer for a whopping $8,000.00 with bent rim (they still haven't replaced) and then a month later the thremostat and transmission both failing!This broken expensive lawn ornament as it were, sits in my front yard where we had to push it because it does not run.I'm in disbelief we have been treated this way and wonder if/when Cliff and Sons auto sales will be sending a wrecker to pick up this broken truck they've sold us and make right their wrong.We are already out $8,000.00 and only made a couple payments thus far plus having paid nearly $200 for the thremostat and oil change,we can not afford the additional $4,000.00 Cliff n sons garage said it would cost for a transmission.This is unbelievable!Amy's job depends on her having reliable transportation,and this is what we thought we were purchasing from Cliff and Sons 'once friendly helpful staff.😞
very helpful and willing to work with us
Question answered from sales
I purchased a car from them in 2005, three days after I bought the car the alternator went out, they fixed it and then after them having my car for a week before I could pick it up two days after getting it back the starter went out they said they would fix it and add the cost to my payments I told them no because I hadn't had the car a month before it started breaking down, so I told them to keep it. I received a letter like a week later saying the car would be sold in auction in two weeks and I would be responsible for the balance if it didn't sell for the full price, they sold it for more and now 13 1/2 yrs later I get notified that they have a real estate lien on me and that I owe them almost $15,000 dollars, so I try to talk to their collection people to find out how do I owe anything when this is the first time in 13yrs I have heard anything about the car, they was rude and nasty and hung up on me, but the funny thing is how can they put a real estate lien on me when I have never owned any real estate??, but because of the lien I can't buy a house until they drop the stupid lien on something I have never owned. I am disabled so they will die waiting for that kind of money from me
This is my first experience and it was positive. The process was not overwhelming and difficult. I was treated kindly and respectfully.
We rented 4/5 15+ passenger vans for a football tournament the weekend of 11/17- 19. Charged twice without explanation, but met with blame, denial and interrogation from office mgmt Chris when trying to rectify the situation. More attitude than customer when trying to obtain and explanation on why extra charges were on hold during weekend. No compensation offered or implied. A threat to be hung up on while trying to discuss situation. Has to counter with calling an officer to make report of theft because of the neglect to investigate situation before being called "a liar". Van was returned in prestin condition, on full tank and fully vacuumed before return. The MOST unprofessional rental purchase from a football team who gives over $3000 wortj of business at a time. He made it the most stressful nd uncomfortable transaction ever, another company will be used next year and beyond.
This was a lowsy experience. I bought on Aug 23 a 2002 Toyota Sequoia from Todd Bozak who is associated with the business. He advertized on Craigs List that the vehicle has 87K. i asked for the VIN# three times and twice he gave me a wrong one and the third time, he ignored. I went to look at the vehicle and loved it. I drove 2.5 hours from my home to inspect it. The odometer said 87K and he didn't disclose the mileage. I received the title over 3 weeks later on Sept 14 and the mileage read 352K on it. I have an affidavit statement from a mechanic who accompanied me and he confirms that he didn't disclose anything about the odometer. And another friend of mine drove 2.5 hours from Corbin to see it also and he told him the same thing that the miles were 87K like the post on Craigs List said. I paid $4652 on it in total including a minor body repair done on it. They also forged my name twice on a document Transfer of Title by Owner that clarified that the miles were not actual and that the odometer had been changed out in order to cover themselves of the alleged disclosure. On 8/30, a "notary public" also created an Affidavit of Correction that stated that they disclosed the information about the mileage being over 300K on a day that I wasn't in Louisville a week after I had purchased the vehicle. Todd Bozak promised to returned the money through a series of texts that last over a week. Four weeks later, I have never heard from him again. I was going to hand the title over to him once he settled up. I am stuck with this vehicle for now and needing to sell my other Ford Expedition, but with this pending situation, we are not sure whether we should sell the Ford that has 213K on it and still drives great. Four times he offered in text to make things right, but that's not happening. I am contact with Craigs List, Frankfort DMV Fraud Unit, the Better Business Bureau and the Louisville Police Dept. Fraud Unit. DO NOT USE THEM.
I would NEVER recommend this place to anyone. Do not spend your time or money here. They will sell you car that seems to be in good shape then a day later the car will have all kinda of problems. The car we bought the motor went out a week later. The business alone is very unprofessional. I would recommend not stopping at this place looking for a reliable car.
I would like to give a shout out to Derrick Spratt!!! Although he is not a salesman at Hays, he took the salesman approach & really helped me out!!! Derrick put me in the car that I have always wanted!!! When everyone else said No, he said yes & went more then above & beyond to get me what I wanted!!! I could never be more appreciative!!! Thanks Derrick & thanks Hays Automotive for everything!!! And yes it was a lonnnngggg 3 days but we did it!!! Thanks to you all!!!!!