I called All American Chimney Service in Louisville, KY about two weeks ago to get pricing and to schedule an appointment for service. The young lady I spoke with was very nice and spent about 10 minutes on the phone with me going over their services and pricing. She even applied a $10 military discount. The price that was agreed upon was around $150 for a cleaning and inspection of two fire places. On the phone she had me describe my house (one story, two story, brick or siding etc.). I stated “I have two fire places, they are stacked on top of each other. One is on the main floor and the other is in the walk out basement”. After our conversation we set the appointment for October 31, 2017 at 0900. Two guys showed up this morning at the scheduled time and both were very polite and had a professional appearance. After a few minutes of talking one of the gentlemen got a latter and climbed up on the roof and started the inspection process. The other guy asked if I knew the pricing and I stated “around $150”. He stated that the price was for one fire place and the other fire place would be an additional charge of $99-$115. I told him I was quoted around $150 for both and then I called the main office to verify the price I was quoted. I spoke with the office who put me through to a manager to address my concern. I asked the manager if they recorded the calls to verify the price I was quoted. She advised me that they do not record the calls and the young lady who initially quoted me had been with the company for a while and knew the pricing. She said it may have been a misunderstanding and stated the prices were set. I then advised her that I would have their technicians stop working and leave my home. She didn’t try to resolve my issue. It felt like the company was trying to do a bait and switch. I took off work to have this service performed. I chose to go with a larger company to avoid those types of tactics. I would not recommend this company to anyone.
Had an insert installed in an older home in Louisville. Of course, we had a lot of unforeseen issues due to the age of our home. All American was not only extremely courteous and professional even when I was not, but went out of their way to ensure the job was completed extremely safe and made us feel very comfortable with using a wood burning insert. David, Zeke, Dewayne and Leon made a stressful and complicated renovation bearable. Will use All American for all future fireplace needs and would highly recommend them for all fireplace needs.
I had a leak from my chimney this summer, All American Chimney Service came out and fixed the problem, the workers were professional and courteous, they explained everything that needed to be done and they left the area clean, They certainly deserve a five star rating, I would recommend this company to a friend.
AA Chimney service is missing a third A in their name because they gave me AAA service. Doug, the owner, took care of everything and spoke to me on an equal plane and not down to me. I have 2 fire places and I couldn't have asked them to have come out better. Getting ready to have them back for an annual cleaning and inspection. Great guys!
My experience with All American Chimney Service was very satisfactory! Their technicians are friendly, knowledgable and professional. This is my third year using their service and I will continue to do so in the future.