I have been dealing with Charlie W for over 35 years and have purchased many appliances. Any problem I had was more than taken care of immediately. Charlie will bend over backwards to please their customers. I know for a fact they have fired workers immediately when they were in the wrong. Their prices are below big box stores and you always get better service. No one is perfect but they are close.
The merchandise I purchased was a very good deal. However, staff were inattentive and gathered in small groups talking more than assisting. I did however find someone in the computer department that was very helpful.
Awesome place to go. Quick and thorough.