This company provided the worse patient care experience for my husband that I have ever seen, and I have worked in the clinical setting for over 10 years. They were unprofessional and rude acted like they could not care less about his health, this is just a business to them, take Medicare and Medicaid's money and provide crummy service. One of their nurse practitioner's even threatened my husband, telling him that if he said one more word to him, he would walk out and not provide him with his medications! Can you believe that! If you have loved ones and want them to have great home care, stay as far away from this company as possible.
2700 Stanley Gault Pkwy Ste 129Louisville, KY 40223
2355 Poplar Level Rd Ste 11Louisville, KY 40217
3 Audubon Plaza Dr Ste 2Louisville, KY 40217
3991 Dutchmans Ln Ste 205Louisville, KY 40207
12615 Taylorsville Rd Suite ALouisville, KY 40299
I find it very difficult to get callbacks from this practice. Their physicians' assistants don't return messages and it seems impossible to get a message to a doctor. Furthermore they aren't the most cordial people i've met.I do feel like the physician I see is competent, he just doesn't seem to feel the urge to run his practice with any regard for customer service.
If you are on Workers Comp, do not go here. They will get your case closed. Dr. Surita is a personal friend of the nurse case manager at Broadspire and they lied and conspired and got my case closed all while I am still unable to stand up straight. She put me off work pending seeing a neurosurgeon, when her friend said no, she cleared me to return to work over the phone with worker's comp without my knowledge or even a follow up visit. She is all about the money! Very unethical practice. She caused me my job and my health. I have hired an attorney. Please find another doctor if you are hurt on the job. Go to Babtistworx.
The scheduling people or women is so unprofessional. Took over month to see a Dr. That after 1st appt had reschedule cause they somehow didn't have confirmation number from my insurance. So after finally seeing Dr. He has me do lab work, and recommends a colonoscopy. They schedule one 3 months later. A week before date, women calls all frantic. Says has to reschedule, my insurance don't cover at the outpatient center, has be done at hospital. I ask why wasn't all this confirmed 3 months ago. Was told my insurance just now got back with them and rejected it. Call my insurance to find out why I was denied and why it took so long. My insurance says they didn't deny anything and haven't received anything about a colonoscopy, and that requests and confirmation take max 14 days and can be approved in little as 24 hrs. Call women back, tell her what insurance said. She said they haven't contacted insurance, they KNOW my insurance only covers at hospital that why it needs be rescheduled there.
This place is a mess. The office women are the most condescending group. When my GP originally referred me and gave me a date for an appointment, I arrived the month later as scheduled. The women asks my name and who I'm seeing. I may of been told Dr name, but forgot. To me, I just need my problem diagnosed, so as long as I'm scheduled to be there it is irrelevant who I see. So I say I don't know. The women acts like it's a problem. Does an exasperation gesture and proceeds to tell me the process of what she is doing "well you have to hold on, I need open a different screen, info YOU need is on different screen than I'm on, oh ok here it is, what was your name again, ok you are seeing Dr Brown". I'm thinking good, problem solved. I didn't care, You asked me, not me asking you. Next she asks for my driver's license and insurance card. Starts entering all my info. Now in my mind, I'm thinking 'shouldnt my GP have sent all my info when they referred me and set an appt.' Next she starts
This Dr has made my family wait nearly over two months to sign off of my mother's death certificate. She passed away on September 1, 2015 and as of November 12, 2015, we are still waiting on her and or her staff to take some action. We have called many times. The funeral home has called many times. The office Manager Sandra recently told me the "Dr is back in town and will do so today". This was several weeks ago. Please consider my review that a "No Star" for trustworthiness and execution of a very fundamental responsibility.
Absolutely, positively the most dysfunctional medical practice I have ever encountered, in spite of the fact that the doctor i saw was really good and a good guy. The administrators of this practice make patients feel like livestock. If you call, you have to wait a minimum of 20 minutes to speak to a human. My last visit, I waited 45 minutes in the exam room for the doctor to arrive. Worst of all, when they schedule followup procedures, the doctor tells you that someone will call to schedule the appointment with you, but that call never comes. instead, some administrator from the office schedules an appointment at another facility without consulting you and then sends you a letter in the mail telling you when they have decided you need to show up - regardless of whether you are available at that time. The last time this happened, when i called to cancel the appointment I was actually told on the phone "we don't consult patients' schedules when scheduling procedures".Absolutely ridiculous. Avoid this toxic practice at all costs.
LONG wait time... pretty ridiculous. Apt was obviously scheduled in advance too, so even less excusable. Jan 2015
Dr Nigam has a friendlystaff, and she's a good dr. has 2 NP's working in the office. They tend to over book however, so you'll probably be seeing a long wait. But that's almost all dr's these days being there's a shortage and all.
Poor customer service. Very difficult to get any response from office staff. Tried for 3 weeks to get in contact with my physician when sick, finally got a call from Teresa who was seemed put out that I called several times. I would not recommend this practice to anyone.
Physicians and surgeons help to keep people - from infants to the elderly - as healthy as possible. These individuals provide diagnoses and treatments for a wide variety of ailments, and preventative care and early detection for more serious illnesses. Whether you love or hate going to the doctor, the fact is your physician is there to listen to your health concerns, take preventative measures against diseases and advise you on your options for staying in tip-top shape.
In 2013, there were more than 1 million doctors of medicine in the U.S., over 854,000 of which were active. Additionally, in 2012, there were about 18,000 active general surgeons in the country. It's important to know which type of physician or surgeon you need, how to choose the best one, and account for other considerations in order to stay healthy.
Different Types of Physicians
Patients can choose from a wide variety of physicians depending on doctor specialty and what problems they are experiencing. Here are a few of the most common types of physicians that you may see in your lifetime:
Your GP is the doctor that you go to for regular checkups, vaccines and to identify health issues. GPs can treat many different illnesses and injuries, from the common cold to a broken arm. If your health requires a second opinion or expert care, the GP will refer you to a specialist who has the skills to focus in on the issue.
Heart attacks and heart disease are some of the most common afflictions seen across the country, making cardiologists important to your long-term health. These physicians specialize in studying and treating the heart and related diseases.
Other than a GP, the dentist is likely the most common physician you'll ever see. These professionals work with the human mouth, ensuring that your teeth and gum health are up to par. Patients typically go to the dentist twice a year.
Dermatologists are focused on skin-related issues and diseases, from skin cancers, to acute acne, eczema, psoriasis, and general cosmetic concerns like aging and scars. Most will also perform annual or semi-annual mole checks to screen for any signs of melanoma, the most serious form of skin cancer.
If you have a number of sinus infections or have had your tonsils taken out, you've likely seen an ENT specialist. ENTs handle ailments related to the ear, nose and throat, often related to taking out tonsils and treating hearing issues.
For many women, their gynecologist and obstetrician are the same person. These professionals work with the female reproductive system to focus on reproductive health, fertility issues, prenatal care, options for new and expectant mothers, neonatal care and childbirth. OB/GYNs can also help in the early detection of breast or cervical cancer.
Choosing a Physician
There are obviously a number of physicians that you can choose from, but how do you know if they're the best choice for you? Here are a few considerations to help you pick a physician:
Look at Your Insurance
Before you get down to the details, you need to verify which doctors are covered by your insurance and whether they are in or out of your carrier's network. Rates may be cheaper if the doc is in network – a doctor can be covered by your insurance but not necessarily in network. Out of network is typically more expensive. Doctors often add and drop plans, so it's important to ensure that your options are compatible with your insurance plan. Doing your homework will help you avoid unexpected expenses.
Check for Board Certification
Your physician should be certified through the American Board of Medical Specialties. Doctors must earn a medical degree from a qualified school, complete three to seven years of residency training, be licensed by a state medical board and pass one or more ABMS exams to be certified.
Examine the Reviews
Reviews of a doctor can reveal a lot about what your experience may be like. People may grade on staff friendliness, availability and effectiveness of treatment. Looking at these evaluations and getting recommendations from family and friends can direct you toward a physician for your needs.
Choosing a Surgeon
Surgeons can literally hold your life in their hands, and it's important to find the best one that can put you at ease and treat you effectively
You need to feel comfortable with your surgeon. It's important to communicate your concerns and that your surgeon can respond adequately. Surgeons should be willing to go over the details of your procedure and answer any questions that you may have. They must take the time to discuss and address your worries.
If you're going in for surgery, you want someone that knows what they're doing and has a high success rate. Ask how often the surgeon performs this surgery and try to find one that regularly does it. This will give you peace of mind that you're in capable hands.
Understanding Your Insurance
Your decision on a physician or surgeon can be majorly affected by the insurance plan you have. You may have insurance through employment, your spouse, your parents if you're under 26, or the marketplace if the previous options don't apply to you. It's important to understand how your insurance works to have the full picture of what you'll need to pay for.
Your insurance will have a deductible, which is the amount that you're responsible to pay for covered medical expenses. Some plans have coinsurances, where you must pay a certain percentage of the bill, and insurance will cover the rest. Co-pays state a flat rate for certain services, like paying $20 when you visit your GP or a $100 co-pay for an emergency room visit. Once you reach your out-of-pocket maximum, which will differ if you're an individual or within a family plan, your insurance may pay for 100 percent of covered medical expenses for the rest of the plan year.
If you plan to go to the doctor, need medication or have been recommended for surgery, call your insurance provider or go online to see what your plan covers. You can choose the best doctor for your needs, understand your options and prevent yourself from being blindsided by medical expenses.
Setting Your Appointment
Most doctors require a phone call for an appointment, although some may provide online scheduling as well. Be sure to have your insurance card with you when you set an appointment, and to bring it with you to the actual appointment. They need the ID numbers to verify your coverage, and will usually make a copy of the card for their files so you don't have to show it again unless your insurance changes.
When you call, let them know if you're a new patient, as this will require you to complete some paperwork for your first visit. Tell them the reason for your visit, such as your symptoms if you're feeling sick. It's also important to inform them if you have Medicaid and to find out if you need to bring anything to the visit, like current medications or medical records.
From here, the receptionist will likely ask what dates and times work best for you. During your call, it's important to be honest about your symptoms and the reason for your visit. This information will help the doctor treat you and give him or her an idea of what to expect. Your appointment may progress faster as a result, and the doctor can come prepared with a list of options to better care for you.
Doctors see a number of patients in a day, sometimes in 15-minute increments in areas where the physicians are in high demand. This can leave little time for doctors to perform thorough examinations, and they can end up missing certain problem indicators. While some problems, like a cold or flu, can be diagnosed in this time, more complex ailments require attention, which takes up time. Reviews can illuminate which doctors actively spend the necessary time with their patients and which ones are pressed against the clock to meet demand.
Surgery has some more dire risks attached to it, so be sure to talk to your surgeon about the potential issues that can come up as a result of your procedure. If a patient has a reaction to anesthesia, it can cause very serious complications, but this is an uncommon occurrence. Blood clots can be a significant problem after surgery, often caused by inactivity during recovery. Infections, numbness, scarring, swelling and death are all possible, but the likelihood of these issues will vary depending on the type of surgery you're undergoing. Talk to your doctor about your concerns and your risk potential.
Surgery affects people in different ways, but as you begin to emerge from anesthesia, you'll want to alert your nurse to any issues you may have. The nurse will tell you how the procedure went, what effect it will have on your condition, what to expect when you get home and how long it will take to get back to normal. If you start feeling pain, the nurse may give you medication to stop it from getting worse. When possible, it's also advised to move around to avoid blood clots from developing in your legs. This can be as simple as occasionally flexing your knee or rotating your foot.
Some surgeries are outpatient procedures, where people are released the same day. For major surgeries, patients may stay at the hospital for a few days to be monitored and address any concerns before being sent home. Discuss with your surgeon the projected length of the hospital stay and what you need to bring.
Recovery and Follow-up
Your recovery time and follow-up expectations will vary depending on your procedure. For example, you can be expected to be on your feet within a few days of having your wisdom teeth taken out, but it may be weeks before you have fully recovered from a broken foot or heart-valve surgery. Your surgeon will give you a list of things that you'll need to do during this time, including what medications to take and when you'll be able to get back to work and other activities.
Every surgery will have a follow-up call or appointment to discuss your recovery and allow you to ask any questions about unusual symptoms or changes in your overall health. If you have a major operation, like heart surgery, it's important to make regular checkups with your doctor or a specialist to ensure that everything is normal. Visiting a doctor will help deter infection and verify that everything is healing as expected. These appointments will give you peace of mind about your state of health and ensure that any issues are caught early on.