I had injections in April I have excellent insurance and they made me pay more than I needed to I told them I knew it was too much. They threatened not to do the injections so I paid they owe me 75.00 I have been trying to get it back since receiving my EOB. Every time I call I have to leave a voicemail as nobody answers the phone . The last time they told me it was mailed 6/8 I am still waiting . Don't go here .
2600 Stanley Gault PkwyLouisville, KY 40223
1025 New Moody LnLa Grange, KY 40031
11630 Commonwealth DrLouisville, KY 40299
11630 Commonwealth DrLouisville, KY 40299
3303 Fern Valley RdLouisville, KY 40213
.I take back my good review!!!! Went in for X-rays, Jan 08, 2016 something is wrong, I could see something myself on the X-rays, Hillary NP told me she could see nothing wrong just some swelling, take tynol three times a day. But she will send to a Radiologist to read it. FIVE days later and thinking now of going to ER, because whatever this is, it is getting worse. I call and find out they had the reviews for FOUR days and NO ONE called me! Now they are pushing me to come in and talk about it, yeah right. They usually call and let you know if there is a problem. They again said no fracture, just some swelling. But what is this moving around under my ribs? I WILL go to another Dr and they better be happy with what the insurance pays, because I WILL NOT pay them for their incompetence! Turns out a hernia, yep tynol would fix that! Yeah right!
I had symptoms of the flu.My flu swab was negative.I think the nurse practitioner should put me on preventive Tamiflu( because I deal with a lot of flu patients at work,I told the nurse practitioner that).2 days later I have fever of 100 degrees and feeling worse.Will see another practitioner tonight. I was told it is too late to take Tamiflu now.
Will never go back. Attitude and behavior of the person checking patients in was the worst I have ever experienced. Really unfortunate because I have been going there ever since it opened. It has been getting increasingly bad ever since Baptist took it over. It has all to do with their office staff.
Worst experience ever on my life! They don't even get 1 star for any category.I had been in a car accident.I called and told them my situation and I asked if they give X-rays and they said yes..After waiting a few hours to get one the nurse practitioner denied me of one using a lame excuse of were worried it's been a couple days since the accident that your coverage will kick the price for an X-ray back to us..I told her I'm covered for 10,000 worth and she kept telling me the same thing and finally said I should have went to an E.R..which I will from now on! Waste of my time and money!
Got a message machine with limited menu. I was not able to find out if the patient was still in the hospital!
I have such mixed reviews about this office. On one hand,I absolutely love the physicians. They were so nice. On the other hand, the front desk is awful! They have absolutely zero people skills. They need to be replaced or retrained!
Don't waste your time. I called ahead to see if I needed to schedule an appointment and I was told that I could walk in, no appointments necessary. When I arrive, I was told the wait time was an hour which is reasonable, I didn't mind. However 2.5 hours later I still didn't see a doctor. There were 3 patients ahead of me. I sat and listened to the staff discuss Qdoba orders and complain about how much time was left until they were able to close. I sat and watched while nurses talked in their cell phones and ducked into patient rooms to talk to their friends and family on the phone. No wonder I waited almost three hours till I saw the doctor! Unprofessional and absolutely no sense of urgency. There is nothing "urgent" about First Stop Urgent Care. That was my first and definitely will be my last time.
I called ahead to make sure they accepted my insurance, and they said they did. I took time off work to go there and, once I got there, they said they did not accept my insurance. The staff was also rude and nasty about it.
so I just called and the receptionist was really rude. her name was brantly something like that. she hung up on me. my husband asked a question so I answered it WHILE I WAS ON HOLD . I did not hear her say hello. I called back and she answered me rudely saying NO I said hello twice. so I hung up on her to not be mean.