We walked in around 1:30 in the afternoon with a loud muffler sound hoping for the best. Doug greeted us at the door and immediately drove our car into the bay to inspect it. Within a few seconds one of the mechanics came right back out and grabbed my husband to show him the problem. It apparently was a simple solution, that needed just a quick patch job on the tailpipe. I inevitably assumed the worst and was mentally prepared to be there forever. No sooner than I was able to finish a level of candy crush and they were backing it out for us! Done! I was so impressed with their hospitality and efficiency that I will NEVER go anywhere else for car repair. I cannot say enough. The least I can do for a small business in southwest Louisville that took such great care of us is to write a great review for them. Two thumbs up guys! We'll be back for sure!
What a guy – full European mechanics apprenticeship at a German Mercedes and Mitsubishi dealership and shop. The kind of mechanic that understands the electronic computer age of today’s cars but maintained commonsense of an old world mechanic, that can make things, fixit or replace with new if need be. No matter if you just like to mount new tires or have your sophisticated suspension fixed from torturous roads that resemble those of Poland on your Audi, MB, VW, etc. At Louisville Automotive Shop you are in honest and capable hands. Talk to Nermin he’ll take care of it.
Friendly, honest and trustworthy. Very good diagnosing what's causing the noise, sound, rattle, vibration - could have said it was something major and charged me a lot BUT they didn't. Repairs to 1 vehicle only required bending a heat shield - NO CHARGE. 2nd vehicle was cracked heatshield, whatever they did to fix it - NO CHARGE. Unheard of in this industry NOT to charge for their time to figure it out. Will definitely recommend to all my friends and family and return if future repairs are needed..
Hi-Way Muffler is a Gold Mine! Doug and his crew went above and be on what a normal shop does. Talk about honest, don't rip you off and doing it right the first time. Then taking the time to explain what they did and why. To also save you cost and wear/tear down the road. They go the extra mile for the customer. I just moved to the area and found them by luck and the reviews. Wish there were more Hi-Way Muffler shops just like this all over!!
Years ago, they found three bad exhaust leaks in my Nissan truck, one was on the "crossover tube." I had just gotten an estimate for nearly $400 from Midas, and Affordable fixed everything perfectly for an amazing $75! Last week I took my '06 Impala in to have two mufflers, tailpipes and brackets replaced. 22 minutes (no, REALLY!) and $189 later I was on the road in what sounded like a new car! Don't even THINK about going elsewhere!
I would give 10 stars if I could.I live in Middletown and I gladly will take the drive to Cane Run Road again. Doug and his whole staff are polite, professional, honest, reasonably priced, & fast!Doug had an OEM muffler for my 1985 Mazda RX-7. You cannot even get this muffler from Mazda anymore! Doug knows exactly what he is talking about & goes above and beyond to make his customers happy.Thank you Doug and your whole staff.
The service and the team at Hi-Way Muffler Sales are both exceptional. After my experience there today I can honestly say I will never take my car any place else for exhaust work. And the waiting area being packed full is a pretty good indication that I'm not the only one who feels this way. Very professional, very courteous, and extremely great at what they do. I highly recommend taking your car here.
great parts store and machine shop. They will take the time to get you what you need. what few items they did not have in stock they got by the next day !! How about a great activated charcoal cabin air filter for a 2013 explorer for under $12.00. others shops they were over $30.00 and 3 day wait. Thanks for your honest hard working desk crew.
great group of guys, really helped me out. Im new in town and they fixed my car and hooked me up with a price so low i almost fell over. wonderful people made me laugh and have a good time while i waited, walked in and walked out in under 15mins and they recommended me to another shop to get the rest of the work that i need done. good people.
I'm new to the area, and needed a respectable mechanic...Nermin did a great job. Other shops made numerous costly suggestions for my vehicle maintenance, and Nermin fixed my problem quickly and inexpensively. Nermin is sharp, capable, and trustworthy. I highly recommend him to anyone looking for a reputable mechanic in Louisville.