They are rude to their customers. The person who handled my loan process was utterly incompetent. Do not waste your time or your energy with these people.
Nice Bank with personal service and small town feel. Conveniently located in East Louisville area and in St Matthews.
Personal and helpful when assisting customer. Banker was informed, and address all my needs as I had many questions.
The drive through at the Bardstown Road USBank is very slow. The tellers are quick enough but the machine is not.
Poor service never answers the phone always go straight to the voicemail. Ask the lady to do rush card on Monday she said she will do it but idk
They were very nice when I opened the account and to take my money. The free cookies in the lobbies were also a nice touch to lure me in. However, I noticed one day that there was a mysterious $5 charge on my statement. It was charged twice. I called them and they told me that it was a fee they suddenly started charging customers for paper statements, I don't why a paper statement would cost $5 each. I asked them to cancel it and they told me I had to go into the branch and fill out paperwork to get it electronically. Every other bank would just do that online. The lady also said that she would check with her manager to see about getting the 2 $5 fees waived. A couple days passed and I went to the branch, the fees weren't removed. I asked about the fee and was directed to a manager who informed me that the most she could remove would be one $5 fee. It wasn't worth my time so I closed my account, of course then the manager decided not to even credit back the one $5 fee she previously offered! This is a small local banking company, they should be able to waive ridiculous fees. Bottom Line, They scammed $10 from me, however I have 5 other bank account with large deposits and I will never ever use Commonwealth again. Their loss, enjoy my $10 make sure you don't use it all at one place.
Everyone is very friendly and Helpful. Thankyou for great service
Unequivocally, stay away and try the museums. Attended the Kentucky Derby on May 5, 2013. Gen admission is now outrageous, $40; fortunately, there are scalpers for less money. There are no accommodations for handicapped, a huge shortage of toilets and not hardly any places to just sit down and rest for a few moments. Race visibility is terrible. There's no customer service for the basics like finding a location - sure there are some ushers but many of them don't know other places at the track. There's way too much of a concern for security and with the closing of Central Ave getting around the area is close to impossible. Finally, there are too many drunks walking around dropping their glasses of mint julips and thus shattered glass is not fun or healthy. In the revived downtown locales you may find greater enjoyment.