If I could I would put a 0, but I am required to put 1 star. I don't know how this store is even in business. They said my dress would be in end of June at the latest beginning of July. It is July 17 & still no dress. I have called several times & they cannot even confirm a date. My wedding is in less than 2 weeks.
Terrible place!!! I ordered my wedding dress here and it was to arrive on Feb 28 its now March 9 and nothing, I have called several times and they get mad that I keep calling to check on the status of my dress today they wouldn't even answer my call, my wedding is at the end of the month and they wont tell me if I will get my dress on time, when I ordered my dress they guaranteed me that It would be here and they had a good service and now they even get mad that I am calling them to adk what happened to my dress. Never go here they are very bad!
My first appointment was great! I SAID YES TO THE DRESS!!! Abigail Villagran was helping me trying dress take the right measures. She makes a stress decision so simple, they offer Mom & I a glass of champagne so we can relax. I’m so happy with the Customer service. My dress is coming one week before my wedding, hopelly I had time yo make ajustes. I will defenitly review after I get my dress and I will provide pictures. Thank you staff & designers I’m glad I chose COCO MELODY.
This place is horrible. They told me my goddaughter's dress will be ready for April and its may 28 and no answer from them yet. I keep calling but when answer then they say they can't here me and hang up. They have my money. Looks like I need to go in person again. I hate this place. People are nice at the beginning and when they get your money they forget who you are. Do not purchase anything here, there's plenty of other stores that carry the same dresses. I regret going in there.
Great experience very nice ladies. Took my sister to look for 15 dress and she found it there they helped me get everything I need for my event. Great prices!
The worst place ever. Ordered a dress custom made that costed $1600 (more than double of reg price) They told us it would be ready in 3 months. 2 months later they called saying that they did not have the fabrics that we needed to go pick different fabric. We told them we were in San Francisco and could not go. They mailed the fabric to us and we picked the fabric. I keep calling to see if the dress was ready they gave me a pick up date 5 days before the event. I told them we needed a weekend they finally agreed to have it the week before. We are going to the fitting the Saturday before. Besides the horrendous experience with the dress the lady on the phone (sounded young) hanged up on me because I was upset. She said she didn't have to listen to me (I was not using inappropriate language but I was upset) that there was no reason for me to be upset. They ask for event date if I would of known I would of given a date a month before the actual date. I do not recomment this place at all.
I had to call twice to finally see when my veil was done . Took them THREE times to fix my veil . It didn't fit right & they said it was because my hair was straight . One lady with blonde "Yellow" hair was so rude to begin with , giving attitude and never once did she smile. other short employee with one streak of white hair was AWESOME! The manager came in and never once did he come to help us out or see what was going on. When we were paying another costumer comes in and I worn the new customer how sh* their service is & the employee laughs and actually smiles. So I told her this is the first time in THREE hours I seen a smile on ur face you are a horrible employee . And she decided to start cursing at me and insulting me .WORSE PLACE EVER!!
I'm very happy with my dress and with the attention I got, this was a very wonderful experience and I wouldn't change it for the world.
This place has everything for your wedding ladys! Great prices $$$. I came in here with no obligations to buy anything, but I couldn't resist I found my beautiful wedding gown, and all my accessories. I had the best help from MARIO he is such a wonderful person he new exactly what I wanted. I can honestly say I been to so many bridal stores and the help here from MARIO felt like Family. Place is clean, parking lot is clean and free.
We tried purchasing a Quinceañera dress at Lily's Bridal & Quinceaera at 1140 Maple Ave., Los Angeles, Ca. 90015. It saddens me to say that the store staff is very unprofessional. We came into their store knowing they worked with Vizcaya dresses and we came serching for this particular dress and color. We made the order on June 30, 2015. We decided to walk into the store on September 4, 2015 since no one had yet had the courtesy to call us for fitting and were told we didn't buy the Vizcaya dress upon agreement. So it is very unfair that they tried to intimidate and lied to us about what we had purchased. Also the "experienced staff" has no knowledge of the companies they are working with nor do they know the difference between colors. Don't let these people fool you who knows how many people they have fooled.