I am giving this particular visit from Sears 4 stars only because they Finally sent out a Technician who was able and willing to fix the problem with my water heater. Having an extended warranty has become a joke. In the past 7 months, I've had 4technicians come out. The 1st ran a scam on me & told me call him directly next time - twice in the Spring. Since October, 3 visits, 2 technicians. Warranty didn't cover repairs needed for 1st & 2nd visit. Had the repairs done that were supposed to fix the issue. Last week, again no hot water. Finally, someone who was capable to fix the problem by testing the mechanism and replaced it.I will not purchase Sears extended warranties again. They used to not only diagnose, but, make the repairs.
On July 8, 2016, I had workmen from your company come to my house to repair my washer and dryer. Given my past experiences with workers in the washer and dryer area. I was not looking forward to this. Too often, I've dealt with dishonest or unfriendly people.I have to say, however, that I am extremely pleased both with the worker who came and with the quality of the job he produced. He was efficient, friendly, polite, and they thoroughly cleaned up after himself when he the job was completed. Best of all, the washer and dryer are running like new. I will be happy to recommend the technician to anyone I know who might need similar work done.Sincerely,Joyce
Los Angeles Appliance Repair Service did a great job on our washing machine. We are very happy that we contacted this past holiday weekend. We were in serious need for our machine to be repaired, we are must pleased that this was the company that took care of us.LocalCleanClear in communicationGood PriceNice experience
This is the second time this young man fixed my washer. He was on time. He explained what happen and why it happen.He made sure I understood what he had done before he left my house. It would make life easier if they had more hard workers like thiis young man.
I had pretty much written Sears off with a history of horrible customer service and repair and know-nothing technicians. But my recent washer repair was excellent despite having my appointment being changed via email without the courtesy of a call.
I had annual maintenance done to the HVAC system. I appreciate the straight forward, no fear tactic of Sears. I will continue to use Sears for all my appliance repair. Wish they serviced Sub-Zero as these repair guys always try to over-charge!
Very happy with my Sears tecnician came on time showed up nicely clean and smelling good took care of my dryer in no time explaind the problem and had the part ready to start working on a Saturday morning thank you mr Luis
Great service, always there on time, and the technicians are always very good about having all the parts needed for your repair. Would use them again for any of my appliances!!
The service person Franco was very knowledgeable and efficient. Franco let us know exactly what parts were needed and where to purchase them.
Awesome service, technician was great! I will use their services again with my other appliances! Quick, efficient work!