Thank you for your excellent service & excellent product! You took the time to satisfy my every question with your vast knowledge of all the different products that you offer. I especially appreciate the in kind comparisons of the different manufacturers,taking into account the needs & desires I had voiced. In the end, I ended up with the perfect spa delivered by Christmas, when the purchase was made only a few days before. The delivery, assembly and connection staff did a very professional installation and explained how everything on the spa works. Rick & the crew were very friendly & took care to have no damage done to the spa or my property or home. It has been three months since my purchase & I am still very satisfied with my purchase & with your company & the very friendly, helpful & knowledgeable staff. I will continue to patronize your business & refer my other friends to do the same.
10422 Lisbon LnLos Angeles, CA 90077
From Business: Ultimate Water Creations Inc is the swimming pool contractor company of choice by entertainment personalities, professional sports figures, architects, landscape …
I purchased my spa at Pacific Spas & Sauna. They are very professional. I had other spa companies give me bids for the same work. They did not have a clue how to do professional installation. The work I had done at my house was extensive. I sunk the spa at ground level which meant I needed a block wall vault built. Drains at the bottom of the vault with drain lines out to the street. Additional drains in back yard and side yard. Concrete and stone work around spa. Concrete work down side yard. 200 amp service replacing 100 amp service to house. I myself am a licensed General Contractor and can appreciate the excellent work they provided for me. It was done in a timely manner as promised. When I once needed warranty work on the replacement of jets, they were right there for me. I purchase all my chemicals there at a discount price because I purchased my spa there.
"From the initial sales people to the installers, everyone was excellent. You provided everything we discussed perfectly. I was replacing my previous Sundance I had for 20 years. It still worked, the pumps etc., but it was time to replace. Since it was such an exceptional spa, I decided on Sundance Spas once again. You were able to handle everything smoothly and very efficiently. All of the workers and people you have as employees are superb. It was such an excellent experience working with the quality people. The spa has been very thereaputic, relieves stress etc. it will help you sleep better and feel better, besides being fun. I will be placing an order soon for chemicals and upkeep is muich easier than the old way. I give you 10 stars, I wish you continued success, which I know you will have, because of your excellent employees and handling of customers."
The people are so friendly and super helpful. I bought my hot tub here (Sundance Certa), and both the shopping and installation experience were very pleasant. A husband and wife team owns the company. They seem to have a small staff that helps them. During the installation, Ruben the husband was present, and helped me pick a good spot for the tub. I didn't need to know anything really; they helped me figure out the best hot tub for the way I wanted to use it, without overselling me something too expensive. There are a lot of options that can get very confusing and I felt the choices I was guided to end up working very well for me. I've had my hot tub for over a year now, and it's working like a charm! Thing to note about Sundance hot tubs are you shouldn't slack too much on the chemical treatments. The filter needs to be kept pretty clean.
My roommates and I wanted a spa and on a friend's recommendation, we decided to go with Pacific Spas & Saunas. They came out and took a good look at our backyard to design a spa that really fit in with its surroundings. The guys who hooked everything up were really cool, and since none of us have ever owned a hot tub before, they gave us really good tips on how to take care of it. Fortunately, we don't have to do a whole lot because it's really easy to maintain. We love it, our friends love it, and the frogs in our yard love it..so it's a good thing they gave us a cover. The spa has turned out to be exactly what we wanted and we're having a party this weekend and can't wait to have everyone try it out!
Flawless service and products. I had a tough install at my home they had to lower the spa into my elevated deck. Rubin and his team showed up on time evaluated the situation never complained and got the spa dropped in on the first try. Even with the difficulty of the install they never asked for any additional funds. It was a used recertified spa that I bought from Robin. The spa has worked perfectly and I decided to use their weekly spa service. For the last six months they have never missed a week, cleaned the cover, checked the chemicals, filled with water absolutely perfect. Good luck finding a better company. When I get another spa this is where I will go back to.
One of my close friends actually recommended Pacific Spa & Sauna to me. My spouse & I have been looking into buying a spa since we finally are buying a home of our own and we always have wanted a spa. When we came in the staff was pretty friendly they showed us around and showed us their inventory of all the different spas they had. they all do range from low to high prices so its pretty much what you want and what you can afford. We got a pretty nice 6 person spa for under our price limit and its pretty nice! when they installed it in our home they were very respectful of my garden I have. They did a really good job installing it and cleaning up any mess.
Bought a used spa from showroom last Friday. Was completely installed by Tuesday. I used it for the 1st time yesterday and i'm extremely satisfied. Good price, great service. Everyone i dealt with was polite, knowledgeable, helpful, prompt. All workers were fast, excellent, clean. I completely disagree with all the negative comments from other reviewers. I was initially put off by the negative reviews but after spending many hours of research and going to several other places, i'm glad i disregarded the bad reviews and went back to Reuben and Robin. My experience was all positive. Far exceeded my expectations in every way.
I'm so happy I found these guys. I've had trouble over the years finding good, qualified people to fix my spa. The folks in the service department know their stuff, and they are up front and honest about any pending charges. I've been so pleased with their service, that we just bought our new spa from them - even though there are several spa stores here in the valley. The delivery crew dropped off and hooked up the new spa a couple weeks ago, and they hauled away the old klunker. Kudos to everyone at Pacific Spas.
Interesting there are so few reviews. I've been a customer for 15 years and the shortage of reviews led me to add my voice. We purchased a low-end tub years ago and have been pleased with Pacific Spa's service. We replaced the cover several years ago and were likewise satisfied. There have been a number of service calls on the spa and they have usually been friendly and efficient. Our spa is nearing the end of its design life and I will definitely include Pacific Spas on my short list to shop at.