1 star for the most trained and courteous security staff ever1 star for EXCELLENT customer Service; prompt,professional & Helpful 1 star for the most EFFICIENT customer flow system; Check In to Exit1 star for a well lit, clean and esthetically pleasing office1 star because this was the best experience I've ever had in conducting business in a government office. G.O.
12121 Wilshire BlvdLos Angeles, CA 90025
I entered my correct information into the My Social Security Account application area and three times was told my personal information could not be verified and I am now locked out for 24 hours. Until what? Until I get locked out again?
Overall terrible office, terrible service, terrible attitude from the individuals working there and inefficiency to the max.I went to this office to apply for a social security card since I m interning LA from another country. I was told by my visa provider that all I needed was my passport and visa documents. I had friends in Bay Area and NYC who also applied and all they needed was their passport and visa documents. I waited 2.5 hours and I was told that I needed the birth certificate as my primary ID, but when asked how long it would take to mail I said I didn t know maybe 7 days. The lady behind the counter told me to go back and get my birth certificate within and come back, if I couldn t get it by then they could use my passport for the ID. This was some SSA policy. I explained to her that the 7 days was an estimate I wasn t sure since I ve never mailed anything from Canada to the US and I wasn t comfortable mailing such personal information because it could have gotten lost. She then seemed angered and said it was my problem I didn t know how long it would take to ship something from Canada to the US. I was very angry and I sent a complaint online and it went directly to the manager at that office. She called me and apologized but kept saying it was policy and that the people working at that office were reminded to treat customers with respect and kept making excuses for the way they treated me. That doesn t do #$%$. The office is terrible and I hope something actually gets done like firing the staff and getting more compasionate and competent people.