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General Info
Print About Established in 1922, Western Truck Exchange ( WTE ) was the 194 dealer to be licensed in the state of California. Western Truck Exchange is third generation family owned and operated. Located in Los Angeles, California, WTE is freeway and airport close to everyone. "Serving Your Truck Ownership Needs" is the motto that adorns our walls. Truck Sales, Parts, Repairs, Insurance, Licensing, Financing, and Servicing of medium duty trucks is what we do. With over 100 trucks for sale on hand at any given time, with over twenty skilled truck technicians, and over $150 million of truck parts inventory at our disposal you will find doing business with WTE is quick, easy, and professional every time. We are factory direct OEM distributors for International, GMC, and Mitsubishi Fuso Trucks, Caterpillar Engines, Cummins Engines, and Allison Automatic Transmissions. Our parts lines cover all of the above in addition to all component supplies as well. Western Truck Exchange is your direct connection for Dumps, Hoists, Liftgates, and all Stake, Van, and specialty body trucks. We are opened six days a week, Monday through Saturday. Contact us through e-mail, or call us toll free 800-WES-TRUX ( 800-937-8789 ).
Hours
Regular Hours
Mon - Fri:
Sat:
Extra Phones

Phone: (323) 750-1278

Fax: (323) 789-9929

Brands
International, cummins
Payment method
check, discover, financing available, mastercard, all major credit cards, amex, visa
Neighborhoods
Congress Southeast, South LA
AKA

Western Truck Exchange Trk Dlrs

Western Truck Exchange TRK Dealers

Categories
New Truck Dealers, Truck Service & Repair, Used Truck Dealers

Reviews

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alantxnyca

06/06/2013

Overall

Let me start by saying that you will ABSOLUTELY get a better price from a different repair shop. Secondly, these guys are the quintessential untrustworthy mechanics that everyone fears. I brought my truck in for brake repair and they literally quoted me double what a previous brake job cost. Over $2,800.00! I told them that I was going to take it to the mechanic who worked on it in the past and they charged me $178.00 for diagnosing the problem. When I came to pick up the truck, they insisted that I have the truck towed out of their shop. After contacting a tow company the cost of the tow and the money I already spent on the diagnosis, I would have spent over $500.00, so I asked the service manager Pete if he could do better on the price. We agreed to $2,500.00 and I left the truck to be repaired. When I left the shop, I called Brian, the service representative who initially wrote the quote, to specifically confirm that the $178.00 I had already spent was going to be applied towards the repairs. He assured me it was, so I sent them my credit card information so they would begin the repairs.



Long story short, I was billed the full $2,500.00 and when I called Brian to tell him of the error, he said “I never told you that it was going to be applied.” A blatant lie.



It’s really not a matter of the $178.00. It’s the principal. Your definitely going to find a repair shop to perform the same level of service at a substantially lower price. And it’s a shame that you really can’t trust anyone’s word anymore. It’s especially offensive to have someone lie to you when they are keenly aware of what was agreed!