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Pet Sitting & Exercising Services, Pet Services, Pet Boarding & Kennels

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Mark T.

11/23/2015

Overall

THE PET STAFF LEFT MY SERVICE DOG FOR DEAD. My service dog is everything to me. When I had to go into the hospital I reluctantly called the Pet Staff: I had used them before with my previous dog and found them somewhat disorganized. I explained to the Pet Staff that I did not know my hospital discharge date and would call them when I was home. They agreed. I called every few days from the hospital and Tashi was doing fine. Finally when I was about to be released I called the Pet Staff. They were confused: they had not visited Tashi in 8 days. They had no explanation whatsoever as to why they had stopped caring for him. The manager matter of factly told me Tashi was dead - that he could not have lived 8 days w/o water. It took them 3-4 hours to get someone to check if Tashi was alive. Luckily, he was. The apt. mgr. had heard him barking and filled his water dish several times. She had not fed him as she thought the Pet Staff had so he was emaciated. DO NOT TRUST YOUR PET'S LIFE WITH A BUNCH OF DISORGANIZED STUDENTS. Don't be fooled by their 5 star self-written reviews below either.

mustjazz

04/04/2011

Provided by Citysearch - 
Overall
Wouldn't Use Anyone Else!

I've used The Pet Staff for over four years for my cats and I have never had even one issue. The sitters are professional and care about the animals. They leave daily notes on when they got there; when they left; what they did; how the cats were behaving etc. When I had a sick cat and needed to leave her; they took extra special care of her, she was my baby. I now have 2 cats that they will be taking care of next week. I can't believe the bad reviews. I know there is a similar company with a similar name, maybe that is who the reviews were suppose to for? I also think the rates are very reasonable. You won't be sorry if you use them.

Sinuous

07/28/2009

Provided by Citysearch - 
Overall
Fake Reviews?

It seems quite suspect that after a bad one star review in December of '08 that eight different people would write stellar five star reviews all on the same day, January 29, 2009. Their names have the same pattern, name followed by two digits...just seems a little weird to me and I don't want to go with a company the writes it's own reivews.

Cara1974

07/11/2009

Provided by Citysearch - 
Overall
Excellent staff for medicating cats

My cat Lily has a thyroid condition that requires daily medication. She has wised up to all the tricks of putting the pill in food, a pill pocket, etc. She can be difficult to medicate. I hired The Pet Staff for the 4th of July holiday...Kudos to the cat sitters! They had no problem giving her pills.They said she fussed at first but were able to do do it with no issues! My cat sitter called me every day with an update on my Lily. I highly recommend this service!

LADiner21

05/28/2009

Provided by Citysearch - 
Overall
The Pet Staff is great! Would highly recommend

I was nervous about using a company and not a friend to take care of my two cats. After reading positive reviews of The Pet Staff and having no option of a friend watching them, I chose the Pet Staff. The experience could not have been better. On two different trips, once for two days and the other for over two weeks, they were great. I received frequent emails updating me on my cats. When we had the earthquake a week or two I emailed the Pet Staff asking for an immediate update and they responded right away once to let me know they would contact the sitter and again soon after to give me the update. In a 2+ week trip I only had two sitters and both were great about updates.

When I came home it was obvious my two cats and home had been well taken care of. I would recommend this company to anyone.

mendyw

01/29/2009

Provided by Citysearch - 
Overall
My special needs kitty made new friends!

I have a diabetic cat that requires injections twice a day. It's difficult to find a friend to who is not afraid of needles to care for Stormy so I searched for a reputable company. The Pet Staff has been amazing. They are very much at ease with special needs cats. I know Stormy can get feisty when taking his meds and The Pet Staff has no problem with him. I love the report cards they leave...I truly feel they know my cat and care for him like their own.

butterflymaddy

01/29/2009

Provided by Citysearch - 
Overall
Takes Great Care of my Kitty

I highly recommend The Pet Staff. My cat Maddy is somewhat of a diva but whenever her pet sitters come around she melts like butter! The pet sitters give her so much love and attention AND on top of that they have no problem cleaning the litter! Everytime I plan a vacation The Pet Staff is my first call; I know they will be there for Maddy when I can't be. It used to break my heart leaving her but now when I return I no longer get a gult trip from her- just a glace saying welcome back and she rolls back over! The Pet Staff is great and I am so thankful I found them!

Rogue1975

01/29/2009

Provided by Citysearch - 
Overall
Pet Taxi--came to my rescue

My golden retriever, Casey, had a vet appointment. I was unable to take him as I got snowed in on the East Coast. I used The Pet Staff over the holidays and was very happy with their care. I called & asked for help. They picked him up, waited with him at the vet and returned him back to his favorite spot on the couch. They called me right after the appointment to let me know how it went. I highly recommend The Pet Staff for dog walking & pet sitting...cool to know they offer Taxi services as well!

katluv123

01/29/2009

Provided by Citysearch - 
Overall
The BEST in LA!

I've used The Pet Staff for about 6 months and have never had better care for my cats! Their sitters are so amazing- I trust them with my babies and in my home and that's a good feeling. Finally I can travel without feeling guilty. I tell everyone I know- The Pet Staff is great!

ab grl27

01/29/2009

Provided by Citysearch - 
Overall
Best Pet Sitting Company By Far!!

The Pet Staff is by far the best pet sitting company hands down! I have used them for over 5 years and have never been disappointed. My two dogs absolutely love their sitters. The Pet Staff does a very thorough job and treat my pups as their own. I do not know what I would have done without The Pet Staff these last few years. But I can tell you there isn't a better company out there to take care of your babies.

thisgirllovesla

01/29/2009

Provided by Citysearch - 
Overall
Warning Do Not Use

I love my cat and didn't want to leave him with a stranger but I was going to be gone for 2 weeks. I checked into several companies and The Pet Staff seemed to be good. But...
1. I made it known that I wanted to meet the sitters who would be watching my pet and was charged extra to meet another besides the initial sitter. I was told that unless there was an emergency that those two would definitely be watching my cat. I was never told about any emergency yet 5 additional people visited my home and my cat. A total of 7 people over 2 weeks.
2. I was also told that I would receive email updates since I was going to be out of the country. Over the 15 days, 2 visits per day, 30 total visits... only 6 emails.
3. When I returned, I found a cat that was not very happy and one who had lost some weight. It upsets me that I let my cat down by trusting this company. He was probably so anxious with all the different people.
4. All of this for over $700 (extra visits, gratuity). Anyone is better off finding a friend or neighbor. These people do not keep their word and are not concerned about the pet or the pet's owner. They do what's best for them and will lie to you to do it.
My only hope is that you learn from my mistakes. I know I have!

belladolce1646

01/29/2009

Provided by Citysearch - 
Overall
Love Love Love The Pet Staff

I have 4 large dogs so needless to say it is hard to ask a friend to watch them all the time. They are a complete delight (I'm not just saying that - they really are!) but definitely a handful. I tried a ""one man show"" pet sitting company. However, if the person didn't fell like coming, well, they didn't! I started searching for something more professional but still compassionate about pets and that's when I found The Pet Staff. They are completely professional AND love animals. I no longer worry about someone not showing up. My pet sitters are always there when I schedule and my boys can't wait to see them! Whenever I tell them The Pet Staff is coming they get really excited! My pet sitters take them on great walks and play fetch with them in the yard. When I'm at work I know my boys are having lots of fun and could careless that i'm not there. So if you are looking for a reliable company to look after your pets you have definitely found one!

honeybee216

01/29/2009

Provided by Citysearch - 
Overall
Amazing Service

I recently accepted a job that requires a lot of traveling. I needed to find a pet sitter quickly and was nervous since I had never had one before. I was worried about trusting my babies to someone else and allowing someone into my home. But after one phone call with The Pet Staff my fears were put to ease. The person I spoke with on the phone was very knowledgeable and friendly. She helped me select a schedule that worked well for me and my girls. When I returned home from my trip I returned to my mail neatly stacked, no dead plants and two very happy dogs! I LOVED the notes left by the sitters after every visit! I felt like I hadn't missed a thing and I knew my babies were well taken care of. I now travel with a little less stress knowing The Pet Staff is taking wonderful care of my babies.

MichellePottsLA

01/29/2009

Provided by Citysearch - 
Overall
Saved the day!

Great pet care! Helped me out in a pinch! The sitters went above and beyond! Every so often my sitter would email me an update that assured me all was well with Madison and sometimes attached a pictured that just melted my heart. I look forward to using these guys again!

Thanks Pet Staff!!! =)

CKJohnson62

01/29/2009

Provided by Citysearch - 
Overall
Wonderful dog walkers!

I heard about The Pet Staff from a news story. They do pet sitting, but also can focus on special workouts for overweight dogs and my poodles are a little on the heavy side. We're currently into our fourth week of daily walks and the improvement in my boys' energy levels, stamina and overall health is incredible! And not only do their walkers give them a great walk, but they really care about them. Once my younger guy developed a small hot spot and the sitter told ME before I even noticed it! They're fantastic and I'm thrilled to have found The Pet Staff!

WestsideKitty

12/01/2008

Provided by Citysearch - 
Overall
Glowing review from a frequent customer

I moved to LA six months ago and didn't know anyone well enough to ask them to take care of my cat. I needed a really reliable pet-sitting service QUICK, since I often travel for business. Pet Staff sent someone out the day I called and they have been 100% reliable and accommodating ever since.

But most important, my elderly (17 year-old) kitty LOVES her new Pet Staff friend. Our Pet Staffer does sub-q fluids, logs every visit, sends me detailed emails to let me know how things are going. Most important, she pays attention to my cat's behavior and adjusts her routine accordingly. If you've lived with animals for awhile, you know what I mean. You have to be able to read their behavior and our Pet Staffer totally does. My cat used to hide in the closet, get sick and refuse to eat when I was away. It made me feel terrible to leave her. Now we return home to a totally relaxed, well-brushed, fattened kitty. She actually looks a little unimpressed when we arrive home now, and bears no grudges because she's so well taken care of while we're away. We joke that our vacations are her vacations now, because she so obviously loves her caretaker.

I've used this service several times this year, and I really cannot think of a business I would recommend more highly. They are by far the most professional and trustworthy solution I've found in many years of looking.

bustersgirl

10/08/2008

Overall
My Dog Loves The Pet Staff!!

I have always had difficulty leaving my dog Buster when I travel. He won't eat or drink and is anxious the entire time I am gone. I have tried boarding, friends, everything and nothing seemed to ever calm him. I found The Pet Staff and I cannot believe the miraculous change in him. He ate and drank the entire time I was gone and was never stressed or anxious. I returned to an incredibly happy dog who didn't seem to mind I had been gone the last two weeks! Thanks to The Pet Staff I never have to worry about traveling again. Thank you so much Pet Staff!

sparkysgrl

05/30/2008

Overall
A Huge Help

My mother has a medical condition and can no longer walk her dog. She was so worried because Sparky has a lot of energy! I called The Pet Staff and they were wonderful. A sitter comes 7 days a week, 3 times a day to play with Sparky and take him on a nice long walk. He gets the exercise he needs and my mom doesn't have to worry about a thing. The sitters are friendly and love Sparky as much as my mom does. I recommend The Pet Staff to anyone who is looking for someone to care for their pets as much as they do.

roodog

05/29/2008

Overall
Happy Dog Mom

I had a lot of problems with my Miniature Schnauzer barking and lunging at people when out on walks. After working with a Pet Staff trainer, he's a completely different dog! He now is calm and walks nicely on a leash and his manners are excellent! People no longer look at him like he's a killer dog, they actually want to talk to him and pet him, and he lets them without any problems! Thank you Pet Staff for making him into the dog I always wanted him to be!

MaggieK26

04/03/2008

Provided by Citysearch - 
Overall
Smitten Kitten!

They go above and beyond! Whenever I have to leave town for work, they are always there to take care of my cats at a moments notice! My sitter, Jenny, is amazing with the boys and always leaves the sweetest notes. It's wonderful coming home to my checked mail, a swept floor, a clean litter box, and happy cats! They are professional and reliable! I would highly recommend them to anyone in need of a pet sitter.

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