Nick Alexander Imports
6333 S Alameda St, Los Angeles, CA 90001
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Good day, my friend! I am glad to have this chance to
introduce myself. we have company in LA,
we are the international transportation company and
specialized on the ocean freight, so we can offer you
the quotation for you, and we do hope to create a
long-term business relationship with you!
If you have any questions, please contact me freely.
I will do my best to provide you the best service.
This for the Service Dept and EDDIE CABRERA..
I purchased my car in June 2012 from another BMW dealer and it was in and out of the shop(dealer) THREE MONTHS in a row. So needless to say I had a HUGE chip on my shoulder and bad taste in my mouth for ALL BMW DEALERS and their service departments.
So I get to Nick Alexander because my Check Engine Oil Level light is on(I called ahead and they said I didn't need an appt just bring it by)..One guy comes out and he's nice, but then another guy comes out(Eddie) and starts asking me all these questions -- (I was thinking "OK I know what the light said and all I need is the Oil topped off. Whats with all the questions??"--remember chip on shoulder from previous experience --)
Anyways questions lead to checking under the hood and now finding "coolant residue" now Im really thinking here we go again the STEALER is trying to get in my pockets. He points out some things(wait -- I heard that they did this sort of thing but that never happened at the other dealer). Eddie is REALLY patient and calm, and begins to show me some things that were of concern for him. He wanted to keep the car; make sure everything was ok. I declined because - again bad experience and I just didn't feel like changing cars -- also I didn't want a RENTAL from the vendor they used.
Anyways I tell Eddie I really don't want a rental Id rather a loaner, and asked how long would they need my car, he said once checked it shouldn't be too long -- I think yeah ok because the other DEALER kept my car a minimum of a 3 three days -- So I agree to bring it back on Tuesday when he said I would be able to get into a loaner and he would let me know asap, what was going on and how long it would take to repair..
So Im going to wrap this all up and say he is a GREAT SERVICE ADVISOR -- didn't push and assessed all of the things that needed to be addressed and called me by 1pm that day. He had all approved repairs completed and car was ready by the EOD but wanted me to pick it up the next day just to make sure all was right.
This experience was a huge difference than my previous ones -- They may not be as flashy as some of the other BMW dealers but the service was great and I didn't feel like I was getting the run around. He helped unload and reload my stuff back into my car.
Oh yeah I forgot something in the loaner and he got to it right before the loaner was sent out with another customer and kept it overnight for me. NOW THAT IS WHAT I EXPECT FROM A BMW DEALER-- if you have to pay a premium price tag for a brand than I suspect the SERVICE should be a PREMIUM ONE! Eddie is exemplary and has become that GUY for my car.
"Nick Alexander Can't Tell The Truth" is what the radio ad should say.... I am completely disgusted with the low class sales techniques used by this horrible dealership. July Sanders made me drive through peak LA traffic from the San Fernando Valley to their dealership in Huntington Park only to completely change the price on me. She gave me one price over the phone and then made up an excuse that the car she had quoted me on was sold 30 minutes before we arrived at the dealership. Suddenly the other two cars she had also mentioned to me originally for the same price was increased. She not only had us wait at the dealership for 2 hours, but at the end of it all had the nerve to pretend that she never agreed or quoted the price she had originally told us. This was the old BAIT AND SWITCH plan to the Nth degree!!!! I highly recommend anyone who wants to get a BMW to STAY AWAY FROM THIS PLACE......otherwise you will be left with 2 outcomes 1) a rotten deal 2) a wasted & frustrated day. Consider yourself warned!!!!
DO NOT TAKE YOUR MINI COOPER HERE FOR SERVICE, THEY WILL TELL YOU THAT YOUR THERMOSTAT IS LEAKING AND NEEDS TO BE REPLACED, AFTER THAT YOU WILL FIND OUT THE AC IS NOT WORKING ANYMORE AND GUESS WHAT YOU NEED TO CHANGE YOUR COMPRESSOR. DONT TELL ME I DIDNT WARN YOU.