L A Dogworks
1014 N Highland Ave, Los Angeles, CA 90038
L A Dogworks, LLC
Wheelchair Accessible: Yes
Price Range : Average
No coupons available
05/14/2012Provided by Citysearch -
The facility is nice, but too bad the owner Andrew is pretty much the most unprofessional crooked business owner I have ever encountered. This place needs to better train their sales people and front desk staff on how to communicate their business model with consumers and hire a professional service to create a contract and train the owner on how to run a business and deal with the public. As for Andrew he has no right to harass and insult any consumer whether his service was used or not. If you are shopping them make sure you don't provide them with any cc information, even though they tell you it's part of their evaluation process. My cc was charged without my authorization, I never signed anything stating I am booking specific dates. People like this should not be in business and I sure wouldn't trust them with my pet.
10/16/2011Provided by Citysearch -
For some reason, my dog really dislikes this place and now,so do I.
The 3rd time I brought her there, the person in the run just allowed all the other dogs to ""gang"" up on her and several tried to hump her and they did not try to stop it. My dog was uncharacteristically very intimidated and her hair went up and she growled. I have never seen her do this before anywhere...EVER!
When I leave her anywhere else, the staff knows how to properly ease her into the group without incident.
I took my dog in there the other day and asked the 2 girls at the desk if they would kindly look out for my dog when she went into the run so that she does not get overwhelmed and they both stared at me as if I was speaking Greek. Then one of them said ""We don't handle the dogs ourselves"" HUH?
Then a guy came out to take my dog, so I politely asked him the same thing and he said ""You mean you don't want your dog in with the other dogs""? HUH???
Then I asked to speak to whoever was in charge and when a gentleman started to approach the lobby, the receptionist ran up and blocked him from coming out to talk to me, while she seemed to be frantically warning him in whispered tones before she would let him come out there to speak to me. I could have recounted the situation perfectly well myself and I did not need her to ""TRANSLATE"" for me especially since her communication skills were already in question.
HERE IS MY POINT REGARDING CUSTOMER SERVICE:
When I asked if they would help me integrate my dog smoothly into the group, any normal employee anywhere else would have said:
""OF COURSE, I WILL PERSONALLY TELL THE PERSON IN THE RUN THAT THEY SHOULD MAKE SURE THAT SHE DOES NOT GET OVERWHELMED AND/OR HUMPED WHEN SHE FIRST GETS INTO THE GROUP SINCE IT HAPPENED ONCE BEFORE""
But not these two. They just stared at me blankly
as if I was from Mars.
Needless to say, I WAS NOT HAPPY....
I took my dog out of there and brought her across the street where the staff actually knows how to accommodate the customers and their dogs needs, using some common sense and some decent customer service principles.
07/25/2011Provided by Citysearch -
They are the friendliest people i have met. They love dogs and love their job. Johnny and Tyler have helped me out of situations when i thought i had no other choice. They watch my dog when i am away, walk my dog every day, and have actually become friends through the process. They are wonderful! And anyone would be lucky to have their pet taken care of by them.
09/21/2009Provided by Citysearch -
If you have a canine, any canine, and you love them as your children, then LA Dogworks is THE place to have the staff care for and love them. I two ""children"" attending LA Dogwaorks during the day and at times boarding...and I am at peace knowing they are there.
06/05/2009Provided by Citysearch -
I have been a staff member at LA Dogworks for over a year and a half. My father is in the pet industry and met Andrew at an expo in San Diego. My father mentioned I love dogs and needed a job because I was graduating college in the spring. I was immediately offered a job and jumped at the chance. I thought I knew a lot about dogs because my mom is a groomer and Ive always had 2 or more dogs in my house growing up. Its amazing how much I have learned in the time working there. I am now a certified pet care technician, certified in canine CPR and first aid. I love working there. I love the dogs so much. When I take a vacation to head home, I find mysele thinking about the dogs and how they are doing. I have gotten to know the dogs and their owners so well and I enjoy seeing them everyday. The working environment is the best in the world. We have the best staff yet at LA Dogworks and I treat my fellow employees and managers as my family. I know If I ever need anything they will be there in a heart beat. I bring my dog everyday and she absolutely loves it. When I ask her if she wants to go to work she gets so excited and jumps and hops around. I just wanted to thank LA Dogworks for providing me with such a great experience. This is the most special place I have ever encountered. Thank you guys :)
03/05/2009Provided by Citysearch -
Thank you L.A Dogworks for your compassion and professional service. Cosmo, my 13 year old Golden Retriever, was in need of Hydrotherapy exercise for his arthritis. The semi-floating in water while exercising would be very beneficial to my buddy. Through some research I found that L.A. Dogworks had the finest Hydrotherapy equipment on the market. I called for an appointment and evaluation meeting. Andrew, the owner, called me back for some additional information, as he conducts the hydrotherapy sessions. We spoke at first about the Hydrotherapy, and then about the challenges of helping our animals through difficult times as they get older, you all know what I mean, I knew that I had found the right place. Andrew, and his very helpful staff, made us feel welcome and cared for. While doing the therapy sessions, three times a week, Andrew adjusting the treadmill, water temperature, making sure Cosmo was alright, Andrew and I would talk . I found him very dedicated to the well being and comfort of his furry guests. I would highly recommend Hydrotherapy for any of you who want to keep our older friend moving without the stress. If you choose to use L.A. Dogworks for this therapy, I know you will be happy with the staff, equipment, and results, and the cost is nominal for the benefits received. Thank you again.
01/02/2009Provided by Citysearch -
The staff at LA Dogworks have all read the review ""Worst place in town"" and only one person comes to everyones mind. He was fired for a bad attitude,not being a team player and was terrible with the dogs. He refused to clean and was a liability to LA Dogworks so we fired him. This spoiled Beverly Hills poor little rich boy would say anything to get even. First,No dog is kept in a kennel for 22 hours. The dogs that can not be in the indoor dog park are walked a minimum of three times a day for a half hour each. Dogs that stay home all day don't get that. In the morning and evening they get private park time to run around and play with a Certified Animal Care team member. This ""photographer"" spent a year and a half researching the dog care industry. I consulted with the best Veterinarian in Los Angeles for four months and hired the best engineer in the business to help build LA Dogworks. As for small dogs, three of them that come to LA Dogworks are mine and all the small dogs get loads of attention. Pack mentality over water bowls and toys? How did this guy get a job at LA Dogworks in the first place?!! We do not allow toys in the park area, ever! With the knowledge that dogs may fight over a toy or ball it would be negligent for me to allow them in the park, it is a chance I will not take. As for me being lazy and barking orders,don't make me laugh. I have a staff of 40 and 28 of them are certified Animal Care Technicians. With building a new LA Dogworks and running the day to day operations, that I do from my office, I trust that my management team and highly trained staff can handle their jobs. I am at LA Dogworks 7 days a week and I do several walk throughs a day just so I am on top of everything. I love LA dogworks and am proud of the fact we are recognized internationally as one of the best dog care centers in the world! My staff and I work hard to provide the best dog care and peace of mind for our clients. I guess you can't please everyone, but we sure do try.
11/03/2008Provided by Citysearch -
First of all let me say that my dog has problems. He does not get along with other dogs and suffers from severe separation anxiety. LA Dogworks handles him very well. When I arrive the staff always works with me to ease his anxiety and get me out of the door so I can get to work. They are caring and I feel very comfortable leaving him in their hands. I was traveling and my dog became ill. They left a message on my voicemail asking for permission to take him to the vet. Unfortunately I did not receive the message as I was in an area with poor cell phone coverage. They made a judgment call and took him to the vet and I am so glad that they did! Recently I received a call reminding me that the Thanksgiving holiday was coming and I had not made a reservation. They were almost full and wanted to confirm if I needed to board him. Of course I did and I appreciated the efforts. I love the fact that I can pretty much drop off and pick up anytime I want to(Unheard of in this business). The location is not great for me and adds at least an hour of travel time each way. I would not even consider a different place. I originally thought I would mention names of some people who do an outstanding job but I then I thought that pretty much everyone there does an outstanding job so I will just say THANK YOU!!!!!!
10/18/2008Provided by Citysearch -
I used to like this place until I went to pick up my dog late one night and he was soaked and shivering on his underside and ear tips. When I got him home I gave him a bath and when I was drying him off out of know where his nose started pouring. I thought maybe he has a cold no big deal. We went to bed and the next morning we got up went outside to go potty and he's blowing bubbles out of his mouth. He was eating some grass so sometimes it looks like that. But when I put his breakfast out he sat next to his bowl and looked at me. He didn't even attempt to eat it. I went to the bank and came back and he was lying in my floor and I said his name a few times and he didn't even raise his head. I immediately rushed him to the vet and my vet opened his mouth and his entire mouth was ulcerated. I couldn't believe it. I felt so horrible. My vet said find out what chemicals they use bc he must of licked them and it ate every bit of skin in his mouth. He couldn't eat at all which meant he hadn't eaten in days due to his mouth. I called LA dog and asked the front if I could find out what type of chemicals they used and mysteriously no one knew. They said that Jamie would but was in a meeting and they would have him call me ASAP. Lies Lies!!! I finally called about 5 hours later and spoke w the owner and he was nice but at that point you have to be bc La dog had no clue my dog was sick and wasn't eating bc he had no skin in his mouth. But anyway my pup is better now but it took him a little over a week to chew again. He ate stage 1 baby food(meaning mush) and drooled like know other.
10/12/2008Provided by Citysearch -
I left my little dog here when I was called away on a family emergency and returned to find him underweight and with a staff infection! He needed antibiotics, and the vet said it was caused by an unclear boarding facility. My cousin also had a bad experience while getting her dog groomed. The groomer got soap in his eye without realizing it. Her dog required a trip to the vet which ended up costing several hundred dollars. Beware of LA Dogworks!
07/15/2008Provided by Citysearch -
I took my dog for the first time today and overall, LA dogworks is a pretty great place. I can understand some of the negative reviews and spoke with ex employees also. They take care of tons of dogs on a daily basis, so of course not all dogs are going to get 100% attention. But try taking care of 30-40 dogs all in one place, and not have them all barking and trying to have them all stay calm. The staff are super accomodating and try their best to please every dog owners request. My dog is a ""no park"" dog, and I just make sure that they mark down each time he is taken on a walk. And they even put dogs on the treadmill to give them even more exercise. (Especially when it's scorching hot outside) Yes, it can be a bit pricey, but in LA where dog walkers cost up to $20 an hour, LA Dogworks is worth it. And even now, my dog came home and he's tired! Which is great because he's a very high energy dog.
06/24/2008Provided by Citysearch -
I am very neurotic about my dog, and was nervous about bringing him anywhere to board. However, LA DOGWORKS makes sure their staff, facilities and daycare is top-notch. The indoor dogpark where they get to play all day while they board is fantastic, the doggy den rocks (where else can your dog watch Animal Planet on a flat screen TV while they nap), the kennels are quite spacious, and the place is CLEAN!!! How they do that is amazing! It seems they pay attention to every dog, and make sure any individual needs are met (feedings, meds, etc). Their groomers are wonderful (although that one guy in charge in that department, who I dont think is a groomer, does have a bit of an attitude), Overall though, I feel the staff is really great - the front desk folks are pleasant and helpful. It is obvious they love dogs as much as I do, and they try to go out of their way to make me and my little guy feel special, welcome and safe. One guy even called me the first time I boarded my dog there a few weeks ago, just to let me know that my dog was doing great, and not to worry......What more can I say!! I love this place, and so does my special little guy......
06/20/2008Provided by Citysearch -
I assume a lot of things have changed at this center. I was a bit wary at first due to some of the feedback. But this place is fantastic. I went in for an evaluation for my 6 month old puppy and immediately everyone from the receptionist to the ""interviewer"" to the owner (even) were so attentive and friendly and professional. My dog took to the indoor (lovely!) park right away and there was a wonderful doggie guy supervising IN the park. The great thing is it's open 24 hrs! For someone with odd hours and events to attend in the evenings, this was exactly what I was looking for.
For the price of what I would pay just a dogwalker to come a couple hours, this allows my pup a social life as well!
06/03/2008Provided by Citysearch -
ex employee that couldn't stand being there for more than a month! The cleaning chemicals made the dogs smell and made their paws red and swollen from that terrible grass in the play area. Dogs that weren't social enough for the play yard were kept in their kennels for 22 hours of the day, with minimal walks. Owner only gives A+ customer service to celebs, was a photographer, what does he know about running a doggie daycare? Small dogs are deprived of attention, since the big dogs need to be watched for ""pack"" mentality and aggression over water bowls or toys. I can go on and on about the negatives of this place. Owner is lazy and stays in his office the entire time, barking orders from a mic like a warden. Blah! If you love your dog, keep them away from LA dogworks
04/08/2008Provided by Citysearch -
Great place. VERY Clean & dogs are Happy!!! NOT noisy & dogs play. I was there several times before leaving my two sensitive & severely spoiled bulldogs. Our one English bulldog takes a lot of medication for seizures, allergies & thyroid problems & they never messed up with the meds. I would know this because he would have had an episode and been very withdrawn & tired when we picked him up. The first time our boys went they didn't want to leave us. Now we take them there and they run right into the back without even saying ""goodbye"". Only negative is that the front desk is overwhelmed with phones, people and dogs. They easily get distracted and confused. Confirm your reservation & pickups/dropoffs. Type out all schedules of medications and treats or special routines. I don't care what they write down in a chart. If you provide them with two schedules.. one that goes with the meds and one that can be posted in front of their kennel, then you can feel reassured that you took the necessary care to prepare them. Don't leave your dog's care to a kid whose's writing down what he/she thinks they heard you say.
11/02/2007Provided by Citysearch -
I knew what I wanted in a kennel for my dog and I found it and more at LA Dogworks. I was skeptical at first after reading the negative reviews on City Search but I kept on hearing friends and other people at the dog parks I go to rave about it. I called and made an appointment for my ""evaluation"" I was put off a bit because after all I was evaluating LA Dogworks. When I got there I was amazed by the grooming going on right in the open for everyone to see, one point for LA Dogworks. I walked in with my dog who immediately wanted to run to the dogs in the play area, he was excited,not a normal reaction for him. A big hello from the front desk and suddenly a very quirky high energy girl was kissing my dog and she asked if she could give him a treat. I am glad she asked as my dog has a funny stomach and most treats upset his belly. She told me they are Nutro for sensitive stomachs, I bought a box, one more point for LA Dogworks. I will say after reading about the urine smell on City Search I failed to see or smell what people were talking about. There was a slight something but nothing to write about. I introduced myself and informed the girl that I was here for my evaluation. She grabbed a walkie talkie and announced my arrival. Moments later I was met by a pretty girl with a big smile. Next thing we were in a room being asked all sorts of questions about my dog. Then she took him to the play area to see how he would be with the other dogs, and I go a tour. We both passed the evaluation. As I was paying for the items I purchased in the store a man came up to me and asked how we did, I said we passed and his next words were just the thing I wanted to here, he said,"" that's great, welcome to the family"" with that he bent down and literally kissed my dog on the muzzle. That was about three months ago. My dogs goes almost every other day for daycare and boards when I travel. He has never gotten sick, he loves going there and I do too. 1000 points for LA Dogworks!!
10/31/2007Provided by Citysearch -
We got our dog six months ago and visited a few doggy day cares in the area... from the screening process it was clear to us that this is a place we can trust. they did a very good check up and made sure our dog was well behaved and not aggressive which made us feel good. he has been going there now for 4 months every day for almost 8 hours, and he seems to love it. the place is very well managed, always clean, the staff is fantastic, and there are always 3-4 people inside the dog run engaged with the dogs and make sure that they stay out of trouble. they are really good with special requests, and they seem to always notice how the day passed for our dog... when we pick him up they often give us an update on what he has been up to... and most importantly, he is very tired at night!