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Hours

Regular Hours

SunClosed

Categories
Veterinary Clinics & Hospitals, Pet Services, Veterinarians, Pet Boarding & Kennels, Pet Grooming, Veterinarian Emergency Services

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Layla K.

05/11/2017

Overall

I am sorry about your best friend dog who died at the animal get away hospital, I don't take my dog there anymore since when I complaint about dog's urine at their front door with a smell, the hippo lady who works on the back cleaning dog's feces heard my complaints that day and did not do anything about it at all , she got offended by telling me that she does not want to hear my lecture, her name is Nancy z the hippo and the filthy bitch , I asked to see the owner so I can tell him about the urine , guess who came to see me and he insist that I will call him Dr; Ruiz wow since when . I know him working in front of the office and his name is george, people called him Dr joke, when he inject your dog half of the fluid is out and the needle is almost broken into your dog skin I heard, all he has in his mind is to call him Doctor Ruiz, he did not take my complaint seriously and he did not care about my dogs contracting germs or bacteria from other dog's urine , all they want is your money but I don't let them to perform anything on my dogs anymore because they are not professional at all, and the owner vilacano is the last one to know what is going in his management because also he is having the beginning of Alzheimer himself, last time he forgot if he had injected the dog and the person was charged , story and story been told about this hospital, they need to remove the bad ones such dr Ruiz and the hippo one who like to cover her ass by lying and gossiping at all time instead keeping the place clean. they need to get a new crew to renew the hospital under a new management , customers are always right and they suppose to respect us since we the one who are providing their living or paying them the money. the management or the doctor cannot handle your complaint cannot handle your pet welfare at all , so seek somewhere else till the management will get better, George wants me to call him Dr Ruiz or take my dogs somewhere else, , does it tell you that he is weird and sick in mind , exactly I ran out because I got scared of his behavior , his skin turned red and he was shaking , probably hang over .

Overall
Expertise
Professionalism

highly recommend. Have been taking my pets here for many years. Can get very busy at times, I suggest try to get there as early as possible. Plenty of staff and doctors on site, parking in the back and location is nice and clean

Overall
Expertise
Professionalism

The nurses are always so friendly and you know they really do loved animals. When we put our dog down they were so compassionate and before we left they made us a footprint in foam for us and made it into an ornament for us. They saw how upset we were and took action. That meant a lot.

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