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CyberDefender

Map & Directions
(4 Reviews)

617 W 7th St Fl 10, Los Angeles, CA 90017

(213) 689-8631

OPEN NOW
Today: 5:00 am - 10:00 pm
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Technology Solutions With A Human Touch!

 

 

Hours

Regular Hours

Extra Phones

(866) 996-1023

Payment method
all major credit cards
Location

2684 Lacy St.

Suite 208

Los Angeles, CA 90031

Neighborhoods
Downtown Los Angeles, Central LA, Financial District
Categories
Internet Products & Services, Computer Software & Services, Video Equipment & Supplies

Reviews

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Felipe C.

03/29/2011

Overall
VeryGOOD

_Congratulations ...I have find VeryGOOD**** the services from your company

and, I have gotten a great experience from them which, they have been fixed

with your alerting reports; please, keep me on your mailing list.

rtjohnson

11/19/2010

Overall
Bad Business

Dear Richard:

Back in July 4, 2010 I spoke to Richard at Cyberdefender and became a premium member for 299.00 for 1 year. At that time I was promised a 25.00 gift card and 25.00 voucher. I was emailed the form which I completed and mailed to Cyberdefender Corporation Attn: Gift Card Department 617 W 7 Street Suite 401 Los Angeles, California 90017 as indicated on the form. Finally, I received 2 cards to be completed and returned. As of this writing I have not received my card or voucher. On November 12, 2010 I called and spoke to Celia who took my complaint. Yesterday I received 2 more cards in the mail which leads me to believe that either Celia did not understand me or this is a scam. I will give Cyberdefender a chance to rectify this problem before I pursue other avenues and business practice reporting agencies. Presently, I am on the phone still holding after 11 minutes 18 seconds to speak with a customer services representative.



RT Johnson

pleased9016

03/25/2010

Overall
Thank you for your outstanding service!

My computer was so slow and frustrating! Jared at Cyberdefender assured me they could alleviate the problems. They found several infections, numerous problems that I was not aware of, and cleaned up my system in a few hours. Superb service. Thank you. I recommend this service whole-heartedly. For a fair investment, I'm covered for one year.

ziggeeandjagger

04/18/2009

Overall
double billing

Cyberdefender took $29.99 from my account twice for the same product.



I phoned the number listed on the website (1-877-377-37650) as soon as I realized that I had been double billed for the program. A recorded voice with a heavy accent told me to call another number if I had billing questions (1-866-793-0494). When I called that number, the call appeared connected on my phone but there was no one on the line. I called again. Again no one responded when the call connected.



I can only imagine what you'd run into if you had a problem with the program itself...



They also said the account was for one year's service. The renewal date was listed three days short of one year. WTF.