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Room 1Age at check-in

General Info

Property Location With a stay at Custom Hotel Los Angeles Airport in Los Angeles (LAX Area), you'll be minutes from Otis College of Art and Design. This hotel is within the vicinity of Venice Beach and Sony Pictures Studios.

Rooms Make yourself at home in one of the 250 air-conditioned rooms featuring refrigerators and LCD televisions. Complimentary wireless Internet access is available to keep you connected. Private bathrooms with shower/tub combinations feature designer toiletries and hair dryers. Conveniences include phones, as well as safes and desks.

Amenities Enjoy recreational amenities such as an outdoor pool and a fitness center. Additional features at this hotel include complimentary wireless Internet access and concierge services.

Dining Grab a bite to eat at the hotel's restaurant, which features a bar, or stay in and take advantage of room service (during limited hours). Relax with your favorite drink at a bar/lounge or a poolside bar. Full breakfasts are available daily for a fee.

Business, Other Amenities Featured amenities include a 24-hour business center, express check-in, and express check-out. This hotel has 5 meeting rooms available for events. A roundtrip airport shuttle is complimentary at scheduled times.

Hours

Regular Hours

Extra Phones

Primary Phone: (424) 223-5561

Phone: (424) 223-5561

Phone: (310) 258-5705

Phone: (310) 406-5951

TollFree: (877) 287-8601

Brands
Independent
Payment method
amex, diners club, discover, master card, visa, all major credit cards
Location
With a stay at Custom Hotel Los Angeles Airport in Los Angeles (LAX Area), you'll be minutes from Otis College of Art and Design. This hotel is within the vicinity of Venice Beach and Sony Pictures Studios.
Neighborhoods
Westchester, West Los Angeles, Westchester-Playa Del Rey, Playa del Rey
AKA

Custom Hotel Los Angeles Airport

Custom Hotel LLC

Categories
Hotels, Lodging, Motels, Corporate Lodging
Other Information

Parking: Valet

Wi-Fi: Free

Bike Parking: Yes

Attire: Casual

Takes Reservations: Yes

Outdoor Seating: Yes

Price Range : Above Average

Property Amenities: Multilingual staff, Express check-in, Express check-out, Breakfast available (surcharge), Fitness facilities, Terrace, Bar/lounge, 24-hour business center, Pool sun loungers, 24-hour front desk, Restaurant, Meeting rooms, Concierge services, Luggage storage, Dry cleaning/laundry service

Swimming Pool: Outdoor, Poolside Bar

COUPONS & DEALS

No coupons available

Reviews

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J. M.

10/24/2017

Overall
Amenities
Cleanliness
Service

Not worth the price in my opinion! Rooms are very basic and certainly not fancy in the slightest. (They even charge $3 for a 16.9 ounce bottler of water.) No microwave. Quite minimal furniture. I’ve stayed in “flee bags” with more furniture! Noise level: you can hear the departing aircraft, but certainly not terribly.

The front staff was very cordial. The breakfasts were hot and not only plentiful, but very good. The room - what I saw of the hotel, in fact - was clean.

As you can guess, I WON’T be staying there again! Not what I’d consider a good value.

shannonr826707165

12/17/2009

Provided by Citysearch - 
Overall
Hiddem Gem in Westchester!

I live in Playa del Rey and I have found it hard to find great places to go out. This is just down the street where I live and it has the best scene ever. Located inside the Custom Hotel, The Hopscotch lounge is a great place to meet people, go on a date, and just relax and enjoy the great Europen Lounge Music. I also refer my friends to go here if they are in the area. Seriously, you need to check this place out!

LaMaria

12/15/2009

Provided by Citysearch - 
Overall
Quirky and cool

During the summer the Custom hotel has had rockin' pool parties.
There are hidden gems throughout the hotel and secrets to solve just within the architecture. Ask someone there in the know and they will explain what I mean!

BGnLA

12/15/2009

Provided by Citysearch - 
Overall
Great Lounge...

A friend and I found ourselves meeting friends at this spot because BJ's in FoxHills was outrageous with their 1hr 45min wait.

Not knowing what to expect, it was awesome... Not very large but there is enough room to mingle. Hosts were pleasant, prices not bad. This night happened to be a highschool homecoming for Washington Prep and Westchester High, so lot of lookie loos... loll...

Outside was even better, pool, cabana, fireplace... yes, will be going back here' 4 Low Key enjoyment, right down the street from the office`...

Cyrano19

07/13/2009

Provided by Citysearch - 
Overall
Terrible Service

The Custom Hotel used to be a convenient place to stay, sadly the service has depreciated over time. I had better service at the Ralph's next door. M
My friends were looking for a convenient place to stay close to Venice that was not too pricey so we selected the Custom Hotel. On Saturday they were kicked out of the pool area for a Private Party. Mind you these people are in their sixties on vacation. There was no signage posted that the pool would be closing at 4:00pm and the staff had no idea what was going on.
They wanted to have a few drinks with friends before dinner but the hotel bar was closed and the pool was closed due to a private party so we spent our money elsewhere. When we asked the front desk where we could entertain our guests before dinner they had no clue. The hotel manager literally laughed in their face when they asked if he could send a bottle of wine up to the room to accomodate the lack of options to entertain guests in the hotel. This hotel wanted to be like the W, what a joke. This hotel is trashy and has the worst service ever.

dasfeesh

12/17/2008

Provided by Citysearch - 
Overall
Worst Possible Service

Asked for late checkout after a company holiday party...had our door knocked on twice for housekeeping. Was cheap-shot punched outside by an angry guest, with security warned, nothing was done. We were jipped on our food we payed for during the party. The rooms are the worst attempt at being modern. The weird faces in the elevator creeped everyone around me out. Bartenders stole a Christmas gift given to an employee at the party. Parking was supposed to be $10 and when we checked out, suddenly it was $22. Hotel had NO idea where our compnay credit card would have been when it was given to the hotel manager. There was NOTHING appealing about this hotel. Security was a joke. Customer service was poor. What's the point of being ganted late checkout when 2 employees are asking when you're leaving?

jooonathan

08/24/2008

Provided by Citysearch - 
Overall
Wedding Rehearsal Dinner at Custom Hotel - An Awesome Experience

We decided on Custom Hotel to host our Friday night rehearsal dinner for about 55 of our out-of-town guests - families and friends who flew in for our wedding on Saturday.
The event turned out spectacular. We had apps, drinks & dinner at the Bistrotek, complete with hors d'oeuvres, wine & beer, the main course, and dessert...then went back to the Hopscotch to drink & relax.
The experience was awesome, and we would do it again at Custom with zero hesitation. We got rave reviews from our families and friends. Everyone loved the ambiance - my stepsister says she's hoping to find a place just like that for her wedding in NC (or somewhere). Everyone loved the food (one of our toughest customers - my now-wife's cousin - a tough customer - said it was ""the best chicken he'd ever had,"" and a lot of other people said similar things. The waiters/waitresses/bartenders were of the highest caliber and were just plain awesome. Tammi and Lorena, who set up the deal with us & helped set the whole thing up, took excellent care of us - they were incredibly professional, were there at the actual event, and knowing they were watching over everything just helped drive home the knowledge that we were in really good hands. Even the guys who helped us get our music working beforehand were super-cool and helpful. The budget really worked out well for us. Even the kids - age 2-6 - loved hanging out in the room we booked (watching ""The Incredibles""). As my 6-year-old niece put it, ""This is toootally awesome!!""
The only blip the whole evening was a mixup with the valets - we wanted to cover our guests' valet charges, & that didn't wind up happening - but in the grand scheme of things, that was really minor.
Overall, our friends & family had an incredible time, we were blown away by how well everything worked out & what a stellar experience it was. Custom (and especially Tammi) really came through for us, and it was a night we'll have warm, glowing memories of for a really long time.

kitness1

08/22/2008

Provided by Citysearch - 
Overall
over rated - poorly done

If all you need is a place to crash a few hours than it's fine, but the basic room isn't very nice. There is no mini bar as the website states which is unfortunate because there is an awesome gourmet market across the street. There is no little refrigerator. The bathroom and room are extremely small. While the decor is very IKEA modern, the room lacks comfort. It was poorly arranged, ie TV in awkward position. Bathroom is like someone's tiny apartment restroom. There is no little closet area. Just a metal pole to hang stuff from so if you have a lot of stuff it will be strewn everywhere. Honestly, I may have been better off at a holiday inn. I dig their attempt at modern but after a long day of traveling, it is not the comfort place that you look forward to relaxing in. Free wi -fi though. free glass o wine and free expresso at check in. Good to party in but not for a true getaway.

MatildaMarcus

05/28/2008

Provided by Citysearch - 
Overall
Saving Lives During Layovers

So a friend of mine was one of many unfortunate people to be stuck about a month ago when American Airlines cancelled a bunch of flights. Since she had to stay the night, and my studio apartment just wasn't going to cut it, she decided to check out Custom. I had been by a few times to check out the pool party they have on Sunday and really was impressed by how un-airport hotel it was. I mean the LAX hotel selection is crappy to say the least but it looks like someone has finally realized that there is a void to be filled. The design throughout the place is great and I really liked the diner where we had breakfast the next morning.
All in all, the hotel really allowed us to turn a bad situation into a mini-vacation and I would totally recommend it to anyone traveling on business who does want to be stuck in some rundown airport chain hotel.

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