Fast forward to the early morning of Christmas Eve and who pulls up to our driveway? Susan and crew! This had to have put them behind schedule at least 3 hours. My daughter was so happy with the seat covers and shocked that they got here in time! We couldn't believe it either! You guys really did make Christmas great this year. Thank you.
12. Chair Care Patio
8700 Sovereign RowDallas, TX 75247
From Business: Patio Furniture Repair Services, Custom Outdoor Patio Furniture Cushions, Replacement Slings for Patio Chairs and Chaises, Custom Sewing Services, Outdoor Drapes, Outdoor Pillows, Vinyl Strapping, Patio Furniture Parts
1349 Gladys AveLong Beach, CA 90804
From Business: Eduardo Renteria's Upholstery & Refinishing has been serving the Long Beach and surrounding areas for over 39 years! We specialize in Reupholstery, Restoration, R…
I really enjoyed the honesty and transparency with these guys. Speaking with Susan she was very open about past issues with upset customers and how they were resolved. I also really appreciated the extra security measure Susan takes when taking phone orders. I cannot remember any other company actually reassuring customers about internet security. Thank you guys!
For Christmas we ordered a set of seat covers as a gift. However we found these guys about 3 days before Christmas and was very sure we would not get our gift in time. We placed our order and just told our daughter her present was coming late. Within 24 hours, Susan called me and asked if these covers were for a Christmas gift. I told her yes, but we understand they won't arrive in time and are OK with that she informed me that she could come drop them off because they were heading to San Jose for Christmas. We live in Gustine, California which is a little bit out of the way for these guys and their commute to San Jose. We tried to refuse but Susan was very persistent about getting the seat covers to us in time for Christmas. She was determined as heck to get us our order in time.
from start to finish these guys were amazingly helpful and sincere. after doing tons of research online and reaching out to different companies, these guys really stood out. speaking with susan really put my mind at ease as she is very informative and helpful. some companies do not even try to pretend to care about the customers and susan was very upfront about the service, products and company. she even sent me links to review websites showing what people have to say about them. i checked bbb.org, yelp.com, yp.com, trustpilot.com and their facebook.com page. what is more amazing is that she remembers almost 80% of the customers that left reviews. good or bad, she remembers the interactions with them. THAT is impressive!!! now that we got our seat covers and installed them, i can honestly say i am on board with all these customers about how great this company is.
Impeccable workFriendly service where the owners are involved and hands-onAccommodating to schedulesFast turnaround timeI highly recommend this shop
These guys made sure that our seat covers arrived in time by Christmas. We ordered about 4 days prior and were pretty sure we would not be able to get them in time. But since the guys from Decor Auto were heading to San Jose for Christmas, Susan, her mother and their dogs came in the middle of the night and dropped off the seat covers to me all the way in Fresno! My wife was beyond thrilled when she saw the covers. I'm sure you guys have so many customers but thank you for actually making me feel like I was your only customer and taking such length to ensure my gift got here in time.
My first experience with buying anything but generic covers was a great one! My wife loved them.. The quality of the product is excellent, there was great communication between us and the staff, they did everything as it was supposed to be.. Thank you..
The product and material are excellent. The seat bottom installation instructions could have been more clear but went smooth after a little extra effort. Well worth the time and cost.
The covers seem very durable and although they were tight upon initial installation they seem to fit alot better now that they have some wear on them. so far i like the fabric and its durability. the fabric is water proof as i have already tested that by accidently spilling coffee on my passenger side seats in my toyota tacoma. the covers are also slick which naturally aids in entrance and exit of the vehicle.would the grey color matches my toyotas interior very nicely.
Thank you for your patience, time and understanding. I have been very demanding with all the additions and special things i wanted on my seat covers.. Each time they managed to carry out all my requests! Thank you so much